Value and Protection with ---- MASON PRIVATE LOCATING Remote Inside Sales Representative About Mason Private Locating (MPL) Mason Private Locating is a nationwide utility locating company ready to ...
Value and Protection with ---- MASON PRIVATE LOCATING Remote Inside Sales Representative About Mason Private Locating (MPL) Mason Private Locating is a nationwide utility locating company ready to ...
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Remote Chat information
What is a remote chat job?
What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?
What are some common challenges faced by remote chat support agents and how can they be addressed?
What is a remote chat job?
Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.
What is the difference between Remote Chat vs Remote Customer Support Agent?
| Aspect | Remote Chat | Remote Customer Support Agent |
|---|---|---|
| Primary Role | Engages with customers via live chat to resolve inquiries and provide assistance | Handles customer issues through various channels, including phone, email, and chat |
| Required Skills | Excellent written communication, problem-solving, multitasking | Strong communication skills, empathy, technical knowledge |
| Work Environment | Online, computer-based, flexible hours | Remote, often multi-channel, may include shift work |
| Common Certifications | Customer service certifications, technical support training | Customer service certifications, technical support certifications |
Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 20 days ago
Job description
Value and Protection with ----
MASON PRIVATE LOCATING
Remote Inside Sales Representative
About Mason Private Locating (MPL)
Mason Private Locating is a nationwide utility locating company ready to serve our customers anywhere in the US. We specialize in private utility locating, ground penetrating radar (GPR), sub-surface utility engineering (SUE) field services, robotic pipe inspections, and cross-bore mitigation. Our team is comprised of industry veterans with decades of underground utility experience. Mason Private Locating leverages the latest state-of-the-art equipment and technology in order to confirm that all underground private utilities are identified.
As we continue to grow, we are looking for a driven Remote Inside Sales Representative to help expand our pipeline and generate new business opportunities.
Position Overview
The Remote Inside Sales Representative will be responsible for outbound prospecting, lead generation, qualification, and appointment setting. This role focuses on building and maintaining a strong sales pipeline by engaging decision-makers within our target markets. The ideal candidate is proactive, confident on the phone, organized, and motivated by measurable performance goals.
Key Responsibilities
- Conduct outbound cold calls and emails to prospective clients
- Identify and qualify decision-makers within target accounts
- Schedule appointments for MPL leadership and outside sales
- Build and manage a consistent pipeline of qualified opportunities
- Maintain accurate CRM records and activity tracking
- Follow up with inbound inquiries in a timely manner
- Collaborate with leadership to refine messaging and targeting
- Meet or exceed weekly and monthly activity and appointment goals
Qualifications
- 2+ years of inside sales, B2B sales, or business development experience
- Strong phone presence and communication skills
- Experience with CRM systems
- Ability to work independently ina remote environment
- Highly organized and results-driven
- Experience in construction, utilities, field services, or related industries is a plus
What Success Looks Like
- Consistent generation of qualified appointments
- Measurable pipeline growth month-over-month
- Strong follow-up discipline and CRM hygiene
- Positive representation of the MPL brand in all interactions
Compensation
- Base salary + performance-based commission
- Flexible structure depending on experience
- Opportunity for long-term growth as MPL continues expanding
Great Benefits
- 401(k) + Employer Matching
- Health, Dental & Vision Insurance
- Short & Long Term Disability - Company Paid
- Paid Time Off
- Company Paid Holidays (Including your birthday!)
About Mason Private Locating
Sourced by ZipRecruiter
Industry
Utilities
Company size
11 - 50 Employees
Headquarters location
Pittsboro, IN, US
Year founded
2019