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Remote Chat Jobs in Coraopolis, PA (NOW HIRING)

Remote Customer Service Specialist

Pittsburgh, PA ยท On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

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Remote Chat information

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

What are popular job titles related to Remote Chat jobs in Coraopolis, PA?

For Remote Chat jobs in Coraopolis, PA, the most frequently searched job titles are:

What cities near Coraopolis, PA are hiring for Remote Chat jobs?

Cities near Coraopolis, PA with the most Remote Chat job openings:

Infographic showing various Remote Chat job openings in Coraopolis, PA as of August 2026, with employment types broken down into 62% Full Time, 8% Part Time, and 30% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution.

Remote Licensed Mental Health Counselor (LCSW, LPC, LMFT) - Full Time

Pittsburgh, PA โ€ข Remote

$90K - $100K/yr

Full-time

Medical, Retirement, PTO

Posted 6 days ago


Job description

Position Overview

Chat and Change Counseling, LLC is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our dynamic team. This full-time position, conducted in a remote setting, allows you to contribute to meaningful mental health care while benefiting from a flexible work schedule. You will play a crucial role in providing specialized counseling services to individuals recovering from trauma, with a focus on building resilience and promoting healing.

About the Organization

At Chat and Change Counseling, LLC, we are committed to fostering a supportive and safe environment for those affected by trauma. Our practice specializes in addressing a range of issues, including post-traumatic stress disorder (PTSD), complex trauma, and dissociative disorders. We take pride in our telehealth model, enabling us to reach clients in the Pittsburgh area and beyond, ensuring that mental health care is accessible wherever our patients are located.

Work Environment

The remote work environment at Chat and Change Counseling provides a unique opportunity for you to create an effective therapeutic setting from the comfort of your own space. Using telehealth technology, you will conduct therapy sessions, maintain patient records, and collaborate with team members. Our organization values teamwork and communication, allowing for high-quality care and support even in a virtual environment.

Key Responsibilities
  • Conduct thorough trauma-informed mental health assessments that evaluate patientsโ€™ trauma histories, which guide the development of personalized treatment plans.
  • Utilize evidence-based interventions, such as Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT), to support patients in their healing journeys.
  • Facilitate individual and group therapy sessions focused on processing trauma, developing effective coping strategies, and enhancing resilience.
  • Engage in interdisciplinary collaboration with psychiatrists and other healthcare professionals to ensure a holistic approach to patient care.
  • Provide crisis intervention during trauma-related emergencies, demonstrating your capacity to remain calm and effective under pressure.
  • Educate patients and their families about trauma responses and coping mechanisms, empowering them with the knowledge and skills to manage difficulties.
  • Maintain comprehensive and confidential documentation in accordance with legal and ethical standards, contributing to the organizationโ€™s commitment to quality care.
  • Participate actively in case consultations and professional development activities that focus on trauma-informed care and intervention strategies.
  • Stay updated with the latest research and innovation in trauma therapy, allowing for the continuous enhancement of patient outcomes.
Patient Population / Client Focus

In this role, you will primarily work with individuals affected by trauma, including adults dealing with the aftermath of physical, emotional, and psychological trauma. Our patients often exhibit symptoms of PTSD, anxiety, and depression. As a mental health counselor, your focus will be on understanding each patientโ€™s unique experiences and challenges, fostering a safe therapeutic environment where they can navigate their healing journey.

Qualifications
  • A Masterโ€™s or Doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
  • Current and valid licensure as an LCSW, LPC, or LMFT in Pennsylvania.
  • A strong theoretical foundation and practical application of trauma-informed treatment modalities.
  • Effective communication and interpersonal skills, demonstrating a compassionate and non-judgmental approach in therapeutic relationships.
  • Proficiency in using electronic health record (EHR) systems and related technology.
Preferred Experience
  • A minimum of 2 years of post-licensure experience in mental health counseling is preferred.
  • Experience in delivering evidence-based trauma-focused therapies and interventions.
  • Prior experience in a telehealth setting is an advantage, adapting to virtual healthcare delivery.
Compensation and Benefits

This position offers a competitive salary range of $90,000 to $100,000 annually, commensurate with experience and qualifications. Additional benefits include:

  • A comprehensive healthcare benefits package that prioritizes the well-being of our employees.
  • A retirement savings plan with employer-matching contributions, solidifying your financial future.
  • Generous paid time off (PTO) and holiday pay to promote work-life balance.
  • Professional liability insurance coverage to safeguard your practice.
  • Opportunities for continuing education and professional development support.
Career Growth Opportunities

At Chat and Change Counseling, we believe in nurturing talent and providing avenues for career advancement. As part of our trauma-informed practice, you will have opportunities for leadership roles, specialized training, and involvement in innovative research that can enhance your professional skill set.

Why Join Our Team

If you are passionate about guiding patients through their trauma recovery journey and making a genuine impact in their lives, Chat and Change Counseling, LLC offers the platform for you to realize that potential. With a supportive and collaborative work environment, you will join a team of professionals dedicated to making a difference. We encourage qualified applicants to apply by submitting their resume.

Application Information

To seize this opportunity and join our team, please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for our organization. We look forward to welcoming you to our team at Chat and Change Counseling, LLC!