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Remote Chat Jobs in Maryland (NOW HIRING)

CSAA

Insurance Service Associate - Remote

California, MD · Remote

$14 - $19.25/hr

Work directly with policyholders via phone, web and chat to ensure that each experience with us is ... If working in a remote setting, capability to meet our work from home requirement. * P&C or ...

ForgeFit

Remote Customer Service Specialist

Baltimore, MD · On-site +1

$17 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

Harris

$70K - $100K/yr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

New

Harris

$70K - $100K/yr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

New

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

Cayenta

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

Cayenta

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

New

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

New

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All JobsChat JobsRemote Chat JobsRemote Chat Jobs in Maryland

Remote Chat information

See Maryland salary details

$10

$25

$65

How much do remote chat jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote chat in Maryland is $25.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.09 and $27.55 per hour, depending on experience, location, and employer.

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs

What are the most commonly searched types of Chat jobs in Maryland?

The most popular types of Chat jobs in Maryland are:

What are popular job titles related to Remote Chat jobs in Maryland?

For Remote Chat jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Remote Chat jobs in Maryland look for?

The top searched job categories for Remote Chat jobs in Maryland are:

What cities in Maryland are hiring for Remote Chat jobs?

Cities in Maryland with the most Remote Chat job openings:

Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Maryland as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,414 per year, or $25.2 per hour.

Text and Chat Counselor (Full-Time) (11786)

Baltimore Crisis Response, INC

Baltimore, MD • Remote

$22 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Text and Chat Counselor 
Remote
 $22.00-$25.50 Hourly     
Full-Time | Shifts: 7:00AM-3:00PM, 3:00pm-11:00pm, 11:00PM-7:00AM | Monday- Friday

Being the Leader Communities Need in Moments of Crisis.

About Us

CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We’re seeking a 988 Text and Chat Crisis Counselor to join CarePoint Response as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering calm, compassionate, and life-saving care through text and chat.

You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma-informed techniques, you’ll guide each conversation with care and professionalism.

What You’ll Do

  • Respond promptly to incoming text and chat messages through the 988 Lifeline platform
  • Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
  • Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
  • Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
  • Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
  • Document all interactions accurately and promptly in electronic records per agency and legal requirements.
  • Participate in regular supervision, debriefings, and training sessions.
  • Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.

Qualifications

  • High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred). 

Experience

  • Strong typing, written communication, and crisis de-escalation skills.
  •  Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
  • Bilingual or multilingual skills are preferred.

Work Environment & Equipment

  • Remote position with required internet connectivity and private, quiet workspace
  • Equipment provided (laptop, headset)
  • Must adhere to all HIPAA and confidentiality requirements

Why Join CarePoint Response 
 Medical, Dental, and Vision Insurance.
 403(b) Retirement Plan
 Generous PTO – Vacation, Sick, Personal, and Holidays.
 Tuition Reimbursement & Professional Development Support.
 Be part of an innovative, impact-driven team shaping the future of crisis care.

Make a Difference. Lead with Compassion.
This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments.

 Apply today and become a guiding force for change.

Apply