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Remote Chat Support Computer information

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$39

How much do remote chat support computer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote chat support computer in the United States is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.68 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Support Computer vs Remote Email Support Specialist?

AspectRemote Chat Support ComputerRemote Email Support Specialist
CredentialsCustomer service experience, basic technical skillsCustomer service experience, strong written communication
Work EnvironmentReal-time chat platforms, live support softwareEmail platforms, ticketing systems
Industry UsageRetail, tech support, telecomE-commerce, SaaS, tech companies
Search & Comparison IntentCustomer support roles with live interactionSupport roles focused on written communication

Remote Chat Support Computer and Remote Email Support Specialist both serve customer service functions but differ mainly in communication method. Chat support involves real-time interaction, requiring quick responses, while email support emphasizes detailed, written communication. Both roles are vital in online customer service and share similar credentials, but their work environments and interaction styles vary.

What are Remote Chat Support Computer jobs?

Remote Chat Support Computer jobs involve assisting customers or clients with their questions and issues via online chat platforms, all while working from a remote location. People in these roles typically respond to inquiries, help troubleshoot technical problems, and provide information about products or services. They communicate exclusively through chat, rather than phone or in-person interactions, making strong written communication skills essential. These jobs often offer flexible hours and the ability to work from home, appealing to those seeking work-life balance.

What are some common challenges faced in a Remote Chat Support Computer role, and how can they be managed?

One common challenge in a Remote Chat Support Computer role is managing multiple conversations simultaneously while maintaining high-quality, personalized responses. Effective time management and familiarity with support tools are essential for balancing speed with accuracy. Additionally, remote work can sometimes feel isolating, so proactively communicating with team members and participating in virtual meetings can help foster collaboration and a sense of connection. Regular training and feedback sessions can also assist in adapting to evolving customer needs and technology changes.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Computer (Remote Chat Support Specialist), and why are they important?

To thrive as a Remote Chat Support Specialist, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems like Zendesk or Salesforce is typically required. Patience, active listening, and multitasking are crucial soft skills that help create positive customer experiences. These skills and qualities are important because they enable efficient resolution of customer inquiries and contribute to overall customer satisfaction in a remote environment.
Infographic showing various Remote Chat Support Computer job openings in the United States as of June 2026, with employment types broken down into 7% Full Time, 75% Part Time, and 18% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,988 per year, or $23.6 per hour.
Journeys - Chat Support Representative - Temp-to-Hire (Work From Home)

Journeys - Chat Support Representative - Temp-to-Hire (Work From Home)

Genesco

Nashville, TN • Remote

$16.50 - $21/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Genesco rating

5.4

Company rating: 5.4 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

74th of 102 rated fashion retailers

Job description

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Note: Work From Home opportunity available only to Tennessee residents.

Key Responsibilities:

Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.

Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.

Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.

Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.

Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.

Additional Support: Perform other duties as needed to support overall business operations.

Qualifications:

Experience: Previous customer service or retail experience is preferred but not required.

Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.

Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.

Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.

Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.

Conflict Resolution: Professionalism in handling and de-escalating conflicts.

Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):

  • Sunday: 10:00 AM – 7:00 PM
  • Monday–Friday: 7:00 AM – 8:00 PM
  • Saturday: 9:00 AM – 6:00 PM

Note: Business hours may extend during peak times to meet coverage needs.

What We Offer:

Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance

Weekly Pay: Receive weekly payment every Friday

Paid Training: Start with two weeks of fully paid training to set you up for success

Supportive Team Environment: Join a collaborative and inclusive team that values your contributions

Career Opportunity: This is a contracted role through January 10, 2026, with the potential for permanent, onsite employment based on performance and business needs

Work From Home Requirements

  • Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.
  • Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.
    • Tablets and MacBook Airs are not permitted.
  • RAM: Minimum of 16 GB.
  • Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).
  • Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours.
  • Web Camera: Integrated or external webcam.
  • Mouse: External mouse required.
  • Cell Phone: Must have Wi-Fi capability and a charger.
  • Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.
    • Minimum speed: 50 Mbps download / 5 Mbps upload.
    • Recommended speed: 100+ Mbps download / 10+ Mbps upload.
      • Test your speed at www.speedtest.net.
      • You must pass the official system test at www.networktest.twilio.com using Google Chrome.
  • Power: Devices must remain charged at all times to avoid work disruptions.
  • Verification: All equipment and internet access are your responsibility and will be verified during onboarding.

What Genesco employees say

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About Genesco

Sourced by ZipRecruiter

Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1924

Social media

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