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Remote Chat Support Assistant Jobs in Philadelphia, PA

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Licensed Medicare Coverage Consultant Fully Remote

Philadelphia, PA · On-site

... assist Medicare customers during the Annual Enrollment Period. This role is centered around ... support. You will speak with customers by phone and chat, explain available Medicare coverage, and ...

New

YO AI Labs

Personal Assistant - Remote

Philadelphia, PA · Remote

$25 - $40/hr

Remote Job Type: Contractor Pay: $20-$34/hour Job Overview We are looking for an experienced Personal Assistant to provide administrative and organizational support while managing schedules ...

Zeitview

Customer Support Coordinator

Barrington, NJ · Remote

$18 - $22.75/hr

This is a 100% remote role About US Zeitview is the leading intelligent aerial imaging company for ... Experience supporting customers via email, live chat, phone, and video conferencing. * Excellent ...

ForgeFit

Remote Customer Service Specialist

Philadelphia, PA · On-site +1

$17.25 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Wilmington, DE · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

GFT.

Cost Engineer / Estimator

Audubon, PA · On-site +1

$115K - $140K/yr

This position can be remote with periodic travel to client offices and project sites. This position ... Cost Estimating Support * Assist in the preparation of conceptual, preliminary, and detailed ...

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All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Philadelphia, PA

Remote Chat Support Assistant information

See Philadelphia, PA salary details

$11

$18

$26

How much do remote chat support assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote chat support assistant in Philadelphia, PA is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are the most commonly searched types of Remote Chat Support jobs in Philadelphia, PA?

The most popular types of Remote Chat Support jobs in Philadelphia, PA are:

What are popular job titles related to Remote Chat Support Assistant jobs in Philadelphia, PA?

For Remote Chat Support Assistant jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Assistant jobs in Philadelphia, PA look for?

The top searched job categories for Remote Chat Support Assistant jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Chat Support Assistant jobs?

Cities near Philadelphia, PA with the most Remote Chat Support Assistant job openings:

Remote Chat Support Assistant jobs near you

Remote Chat and Email Representative

Jobs for Humanity

Philadelphia, PA • Remote

$16.25 - $22/hr

Full-time

Posted 10 days ago

Job description

Job Description

Remote Chat and Email Representative to prospective clients through clear, timely, and professional written communication. This role is ideal for someone who is organized, empathetic, and confident handling a high volume of inquiries while providing a positive experience in every interaction.

As a key part of the support team, you will help ensure accurate information, timely responses, and a welcoming first impression of the practice. You will play an important role in strengthening trust, improving responsiveness, and supporting smooth day-to-day communication across the organization.

What You'll Do

  • Respond to incoming chat and email inquiries from prospective clients in a professional and courteous manner

  • Provide accurate information about services, scheduling, general policies, and next steps based on internal guidelines

  • Route complex or sensitive inquiries to the appropriate team members when needed

  • Document customer interactions clearly and accurately in internal systems

  • Follow up on unresolved messages to ensure timely resolution

  • Monitor shared inboxes and chat platforms to maintain response time standards

  • Identify common questions or recurring concerns and share insights with leadership to help improve service and communication

  • Support administrative communication tasks as needed to help maintain efficient operations

  • Protect company information by following privacy, confidentiality, and data handling procedures

What Success Looks Like

  • Communication is handled with empathy, professionalism, and attention to detail

  • Inquiries are documented thoroughly and escalated appropriately when necessary

  • Response time and service quality standards are consistently met

  • Internal teams are supported by organized communication and reliable follow-through

Required Qualifications

  • Experience in customer service, administrative support, or a similar communication-focused role

  • Strong written communication skills with excellent grammar, spelling, and tone

  • Ability to manage multiple conversations and priorities while staying organized

  • Comfort working independently in a remote environment

  • Strong attention to detail and ability to follow established processes

  • Basic proficiency with email platforms, chat tools, and computer systems

  • Ability to handle sensitive information with discretion and professionalism

  • Reliable internet connection and a productive remote work setup

Nice to Have

  • Familiarity with scheduling systems, CRM platforms, or electronic documentation tools

  • Experience supporting clients through written digital channels

Work Environment

  • Fully remote role

  • Primarily text-based communication through chat and email

  • Collaboration with administrative support teams as needed

  • Structured workflows with opportunities to contribute ideas for improving communication and service quality

Additional Information

All your information will be kept confidential according to EEO guidelines.

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