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Remote Chat Support Assistant Jobs in Frisco, TX

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Chat Lead

Dallas, TX · On-site +1

Support quality assurance review of chat transcripts, identifying coaching opportunities and ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

Remotetravelcareers

Travel Customer Support

Dallas, TX · Remote

$16.75 - $21.50/hr

We are seeking a remote Travel Customer Support representative to handle customer questions ... Responsibilities: * Assist customers with booking flights, hotels, and transportation. * Provide ...

Harris

(Remote) Support Analyst

Allen, TX · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Harris

(Remote) Support Analyst

Allen, TX · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

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All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Frisco, TX

Remote Chat Support Assistant information

See Frisco, TX salary details

$11

$17

$24

How much do remote chat support assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote chat support assistant in Frisco, TX is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.13 per hour, depending on experience, location, and employer.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the most commonly searched types of Remote Chat Support jobs in Frisco, TX?

The most popular types of Remote Chat Support jobs in Frisco, TX are:

What are popular job titles related to Remote Chat Support Assistant jobs in Frisco, TX?

For Remote Chat Support Assistant jobs in Frisco, TX, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Assistant jobs in Frisco, TX look for?

The top searched job categories for Remote Chat Support Assistant jobs in Frisco, TX are:

What cities near Frisco, TX are hiring for Remote Chat Support Assistant jobs?

Cities near Frisco, TX with the most Remote Chat Support Assistant job openings:

Remote Chat Support Assistant jobs near you
Infographic showing various Remote Chat Support Assistant job openings in Frisco, TX as of June 2026, with employment types broken down into 2% As Needed, 39% Full Time, 48% Part Time, 2% Temporary, 7% Contract, and 2% Nights. Highlights an 37% Physical, 2% Hybrid, and 61% Remote job distribution, with an average salary of $36,193 per year, or $17.4 per hour.

Customer Support Specialist

Remote Talent Cloud

Dallas, TX • On-site, Remote

$20/hr

Contractor

Posted 24 days ago

Job description

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive top-notch support. Your main responsibilities will include:
  • Responding to customer inquiries via phone, email, and/or chat
  • Providing fast, friendly, and professional assistance
  • Troubleshooting product and service issues to find optimal solutions
  • Maintaining detailed and accurate records of customer interactions
  • Staying up to date on client products, services, and policies to provide accurate information
  • Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements
We're looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:
  • This is a fully remote position, but you must be located within the United States
  • Fluent in speaking, writing, and reading the English language
  • A reliable Internet connection and computer
  • A positive, professional attitude and a passion for helping others
  • The ability to work independently in a distraction-free home office
  • Previous customer support experience is a plus, but not required

Benefits
  • Fully remote: work from anywhere within the United States
  • Full-time and part-time available
  • Competitive hourly pay from $20/hr

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