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Remote Chat Support Assistant Jobs in Columbus, OH

HB Travels

Remote Support Specialist

Columbus, OH · Remote

$20K - $40K/yr

As a Remote Support Specialist, you will assist customers with inquiries, provide ongoing support, and help create positive experiences throughout the customer journey. This position supports clients ...

HB Travels

Remote Support Specialist

Columbus, OH · Remote

As a Remote Support Specialist, you will assist customers with inquiries, provide ongoing support, and help create positive experiences throughout the customer journey. This position supports clients ...

CSAA

Insurance Service Associate - Remote

Delaware, OH · Remote

$13.75 - $19/hr

Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

Dawson

Customer Support

Columbus, OH · Remote

$18/hr

Fully remote role - work from the comfort of home * Paid training, including time for equipment ... Strong technical skills to support customers via phone, email, chat, and text * Strong problem ...

Wing Assistant

General Virtual Assistant (US)

Columbus, OH · Remote

$2.4K - $3.6K/mo

General Virtual Assistant (Remote) Wing is on the exciting mission of redefining the future of work ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Wing Assistant

General Virtual Assistant (US)

Columbus, OH · On-site +1

$2.4K - $3.6K/wk

General Virtual Assistant (Remote) Wing is on the exciting mission of redefining the future of work ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

Wing Assistant

Executive Assistant (US)

Columbus, OH · Remote

$3.2K/wk

Executive Assistant (Remote) Wing is on the exciting mission of redefining the future of work for ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

Wing Assistant

Social Media Assistant (US)

Columbus, OH · Remote

$3.0K - $4.0K/mo

Social Media Assistant (Remote) Wing is on the exciting mission of redefining the future of work ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

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All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Columbus, OH

Remote Chat Support Assistant information

See Columbus, OH salary details

$11

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$25

How much do remote chat support assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote chat support assistant in Columbus, OH is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.71 per hour, depending on experience, location, and employer.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the most commonly searched types of Remote Chat Support jobs in Columbus, OH?

The most popular types of Remote Chat Support jobs in Columbus, OH are:

What are popular job titles related to Remote Chat Support Assistant jobs in Columbus, OH?

For Remote Chat Support Assistant jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Assistant jobs in Columbus, OH look for?

The top searched job categories for Remote Chat Support Assistant jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Remote Chat Support Assistant jobs?

Cities near Columbus, OH with the most Remote Chat Support Assistant job openings:

Remote Chat Support Assistant jobs near you

Remote Support Specialist

HB Travels

Columbus, OH • Remote

$20K - $40K/yr

Part-time

Posted 16 days ago

Job description

We are seeking a motivated and customer-focused Remote Support Specialist to join our growing team. This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional service in a remote work environment.

As a Remote Support Specialist, you will assist customers with inquiries, provide ongoing support, and help create positive experiences throughout the customer journey. This position supports clients within the travel and hospitality sector and offers the opportunity to work in a dynamic, service-oriented environment.

Responsibilities

  • Respond to customer inquiries via phone, email, and online communication platforms
  • Provide professional, accurate, and timely support
  • Assist customers with service-related questions and requests
  • Help resolve customer concerns and provide solutions
  • Maintain accurate customer records and documentation
  • Communicate effectively with customers and team members
  • Follow company procedures and customer service standards
  • Contribute to a positive customer experience and high service quality

Qualifications

  • Strong communication and customer service skills
  • Ability to work independently in a remote environment
  • Excellent organizational and time-management abilities
  • Comfortable using computers, online systems, and communication tools
  • Strong attention to detail and problem-solving skills
  • Positive attitude and willingness to learn
  • Customer service, hospitality, administrative, or travel-related experience is a plus but not required

What We Offer

  • Fully remote opportunity
  • Flexible scheduling options
  • Comprehensive training and onboarding
  • Supportive team environment
  • Professional growth and development opportunities
  • Opportunity to work within the travel and hospitality industry

Apply Today

If you enjoy helping people, providing exceptional support, and working remotely, we encourage you to apply. Qualified applicants will be contacted regarding the next steps in the hiring process.