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Remote Chat Support Assistant Jobs in Nevada (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Henderson, NV · On-site +1

$15.75 - $21/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Las Vegas, NV · On-site +1

$16.25 - $21.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Remote Chat Support Assistant information

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Nevada? The most popular types of Remote Chat Support jobs in Nevada are:
What are popular job titles related to Remote Chat Support Assistant jobs in Nevada? For Remote Chat Support Assistant jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Nevada look for? The top searched job categories for Remote Chat Support Assistant jobs in Nevada are:
What cities in Nevada are hiring for Remote Chat Support Assistant jobs? Cities in Nevada with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you

Client Support Specialist (Remote)

Gallagher

Las Vegas, NV • Remote

$23/hr

Temporary

Posted 7 days ago

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

201st of 301 rated insurance

Job description

Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Are you someone who enjoys helping others, solving problems, and working with technology? We're looking for a Client Support Specialist to join our team and provide support for proprietary benefits administration platforms used by clients across the organization.  Please see position details below:

  • This is a temporary position that will start on 9/1 and will continue through November.
  • Pay is $23/hr.
  • This is a fully remote opportunity.  We will provide you with the equipment as long as you have your own high speed internet.
  • Schedule is Monday - Friday, 8am - 5pm, Pacific Time.

How you'll make an impact
What You'll Do

As a Client Support Specialist, you'll serve as a key resource for clients and internal partners by supporting benefits eligibility systems and ensuring a positive user experience.

Responsibilities include:

  • Respond to customer inquiries via phone and email, providing timely and professional support.
  • Assist users with system navigation, troubleshooting, and general product support.
  • Maintain benefit eligibility records and process member updates accurately.
  • Investigate and resolve issues while partnering with technical teams when escalation is needed.
  • Document requests, issues, and resolutions in accordance with established procedures.
  • Support new client implementations, onboarding activities, and user training.
  • Conduct data audits and help resolve discrepancies.
  • Participate in user acceptance testing (UAT) for new system enhancements and functionality.
  • Manage customer correspondence and maintain accurate electronic records.
  • Collaborate with Client Services, Account Management, and IT teams to ensure excellent customer outcomes.
What Makes You Successful
  • A strong customer-focused mindset and passion for helping others.
  • Ability to learn new systems and technical processes quickly.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • High attention to detail and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Comfortable working independently in a remote setting while collaborating across teams.


About You
  • Experience in customer service, call center, client support, administrative support, or a related role.
  • Strong computer skills, including Microsoft Outlook, Word, and Excel.
  • Ability to troubleshoot issues and confidently support users of web-based applications.
  • Associate degree or equivalent combination of education and experience preferred.

#LI-MS2

#Contingent


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:
  • Experience in customer service, call center, client support, administrative support, or a related role.
  • Strong computer skills, including Microsoft Outlook, Word, and Excel.
  • Ability to troubleshoot issues and confidently support users of web-based applications.
  • Associate degree or equivalent combination of education and experience preferred.

#LI-MS2

#Contingent

Education:UNAVAILABLEEmployment Type: TEMPORARY

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