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Remote Chat Support Assistant Jobs in Connecticut

Zuzick Organization of Globe Life

No prior industry experience is required- comprehensive training, licensing support, and ongoing ... Engage with members to understand their goals and provide clear, supportive guidance Assist in ...

New

Zuzick Organization of Globe Life

No prior industry experience is required- comprehensive training, licensing support, and ongoing ... Engage with members to understand their goals and provide clear, supportive guidance Assist in ...

New

Zuzick Organization of Globe Life

No prior industry experience is required- comprehensive training, licensing support, and ongoing ... Engage with members to understand their goals and provide clear, supportive guidance Assist in ...

New

Zuzick Organization of Globe Life

No prior industry experience is required- comprehensive training, licensing support, and ongoing ... Engage with members to understand their goals and provide clear, supportive guidance Assist in ...

Zuzick Organization of Globe Life

No prior industry experience is required- comprehensive training, licensing support, and ongoing ... Engage with members to understand their goals and provide clear, supportive guidance Assist in ...

New

Zuzick Organization of Globe Life

No prior industry experience is required- comprehensive training, licensing support, and ongoing ... Engage with members to understand their goals and provide clear, supportive guidance Assist in ...

New

Zuzick Organization of Globe Life

No prior industry experience is required- comprehensive training, licensing support, and ongoing ... Engage with members to understand their goals and provide clear, supportive guidance Assist in ...

Zuzick Organization of Globe Life

No prior industry experience is required- comprehensive training, licensing support, and ongoing ... Engage with members to understand their goals and provide clear, supportive guidance Assist in ...

New

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All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Connecticut

Remote Chat Support Assistant information

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the most commonly searched types of Remote Chat Support jobs in Connecticut?

The most popular types of Remote Chat Support jobs in Connecticut are:

What are popular job titles related to Remote Chat Support Assistant jobs in Connecticut?

For Remote Chat Support Assistant jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Assistant jobs in Connecticut look for?

The top searched job categories for Remote Chat Support Assistant jobs in Connecticut are:

What cities in Connecticut are hiring for Remote Chat Support Assistant jobs?

Cities in Connecticut with the most Remote Chat Support Assistant job openings:

Remote Chat Support Assistant jobs near you

Development and Grants Coordinator

Experience Camps

Westport, CT • On-site, Remote

$50K - $60K/yr

Full-time

Medical, PTO

Re-posted 12 days ago

Job description

Development and Grants Coordinator
Experience Camps is a national nonprofit that transforms the lives of grieving children through no-cost summer camps, year-round programs, and a culture-shifting movement to normalize childhood grief. Our vision is a world where every grieving child has the support they need to thrive.
THE OPPORTUNITY
Reporting to the Foundations & Grants Officer, the Development and Grants Coordinator will support fundraising efforts across the foundation, corporate, and major gifts channels, with a primary focus on foundation fundraising and pre-award grant activities. This role will lead prospect research, grant writing, proposal development, and grants pipeline management, while also providing research, outreach, and stewardship support to the Corporate Giving Officer and Major Gifts Officer.
This is an ideal opportunity for someone early in their nonprofit fundraising career who is highly organized, detail-oriented, curious, and excited to grow within development and philanthropy.
RESPONSIBILITIES
The following is not intended to be an exhaustive list. Other responsibilities and duties may be assigned:
GRANTS AND FOUNDATIONS (70%)
  • Support the organization's foundation fundraising efforts with a primary focus on pre-award grant activities,
  • Research and identify prospective foundations aligned with Experience Camps' mission, programs, and geographic footprint
  • Write compelling letters of inquiry, grant proposals, applications, narratives, and supporting materials tailored to funder priorities
  • Manage grant calendars, application deadlines, submission timelines, and internal tracking systems to ensure timely and accurate submissions
  • Prepare briefing materials, prospect summaries, and funder research to support cultivation and relationship-building efforts
  • Maintain accurate records of foundation prospects, submissions, and funding activity within CRM and grants tracking systems
  • Assist with limited post-award support activities such as tracking reporting deadlines and compiling materials for funder reporting, as needed

CORPORATE GIVING (15%)
  • Conduct corporate prospect research focused on companies aligned with Experience Camps' mission and regions where camps operate, including philanthropy, sponsorship, and employee engagement opportunities
  • Assist with identifying key contacts, maintaining corporate prospect pipelines, and preparing research summaries and briefing materials for outreach and meetings
  • Support stewardship tracking, event-related prospecting, and corporate engagement efforts
  • Monitor employee giving, volunteer engagement, and sponsorship trends to help identify partnership opportunities

MAJOR GIFTS (15%)
  • Conduct discovery outreach with prospective and newly identified donors to determine interest, alignment, and giving potential
  • Assist with introductory outreach, donor research, and qualification efforts
  • Help identify individuals who may be strong candidates for deeper engagement by the Major Gifts team
  • Support outreach to lapsed donors to help reconnect them to the mission and opportunities for involvement and support
  • Assist with stewardship efforts to ensure donors and prospects feel informed, appreciated, and connected to the impact of their support

EXPECTATIONS & COMPENSATION
  • 40 hours/week (standard schedule is generally Monday through Friday, 9-5/10-6 ET, depending on location) with flexible hours to account for calls and meetings in the evenings
  • Primarily remote position with occasional in-person requirements.
  • Annual base salary range: $50,000 - $60,000, commensurate with experience
  • In addition to the annual base salary, Experience Camps offers a benefits package for full-time employees including employer-subsidized health, wellness, and technology benefits; a healthcare concierge service; flexible work scheduling; telecommuting; paid holidays; and PTO, bereavement, and parental leave offerings.

QUALIFICATIONS
  • 0-3 years of experience in fundraising, communications, or a related field
  • Strong project management and organizational skills
  • Exceptional writing and verbal communication skills; experience with grant proposals, appeals, or persuasive writing a plus
  • Ability to synthesize data, strategy, and storytelling to drive impact
  • Energized by our mission and motivated by building meaningful, scalable work
  • Proficiency in CRM or database tools, or comfortable learning new systems quickly

MORE ABOUT THE RIGHT FIT
  • Self-motivated, ambitious, goal-oriented. A problem-solver at heart.
  • Extremely well-organized multi-tasker with great attention to detail.
  • Ability to follow through with minimal direction, while knowing when to ask questions.
  • Willingness to multi-task and help out in all areas.
  • Ability to self-manage in a remote or partially remote work environment.
  • An orientation towards learning and development; willing to learn from mistakes.
  • Passion for the mission of Experience Camps

ABOUT OUR TEAM
We don't take ourselves too seriously, but we take the work very seriously. We laugh a lot. We live by the values. We love what we do. We take our vacation days and believe in self-care. We are a unique blend of strengths and personalities and we seek to understand each other. We get downright giddy at the mention of camp.
OUR CORE VALUES: C.A.M.P.
  • Come As You Are (unless you're a jerk): Bring your unique voice and your authentic self to the table. Have an open mind and respect the value in other perspectives.
  • Always FTK: Stay true to the mission and focus on the outcomes. Above all else, we are here "For The Kids".
  • Make it Count: Whatever you do, do it well. Inspire others through your actions. Lead with passion. Love what you do.
  • Pass the Squeeze: Offer support when it's needed. Accept support when it's offered. Be a team player.

Experience Camps is an equal opportunity employer. Our campers come from all walks of life and so do we. We recognize that career paths are not always linear nor traditional. and that many people are less likely to apply unless they meet all requirements. We are looking to hire people from a wide variety of backgrounds because it makes us stronger. If you share our values, and you bring passion and a learning mindset, you belong here and we encourage you to apply. You can learn more about our Diversity, Equity, and Inclusion commitments here.

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