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Remote Chat Customer Support Jobs in Raleigh, NC

CustomerHD

US-Customer Support Specialist

Raleigh, NC · On-site +1

This role involves handling customer inquiries and resolving issues through phone, chat, and email support. The ideal candidate has a passion for delivering exceptional service and thrives in a fast ...

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsChat Customer Support JobsRemote Chat Customer Support JobsRemote Chat Customer Support Jobs in Raleigh, NC

Remote Chat Customer Support information

See Raleigh, NC salary details

$10

$22

$55

How much do remote chat customer support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote chat customer support in Raleigh, NC is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Customer Support vs Remote Email Customer Support?

AspectRemote Chat Customer SupportRemote Email Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentReal-time chat platforms, live interactionEmail communication, asynchronous responses
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, SaaS companies
Search & Comparison IntentUnderstanding real-time support rolesUnderstanding written communication support roles

Remote Chat Customer Support involves live, real-time interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Customer Support focuses on asynchronous communication through emails, emphasizing detailed, well-crafted responses. Both roles require similar credentials and are common in customer service industries, but they differ mainly in communication style and work pace.

Infographic showing various Remote Chat Customer Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,851 per year, or $22.5 per hour.

US-Customer Support Specialist

Raleigh, NC • On-site, Remote

CustomerHD
Personal Services • 51 - 200 employees
Learn more about CustomerHDexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Program Overview:

We are a premier luxury apparel brand specializing in classic sportswear, performance golf attire, and refined outerwear. Built on a commitment to craftsmanship, superior materials, and timeless style, our brand delivers exceptional quality across every product line. We are equally dedicated to providing a world-class customer service experience that matches the high standards of our brand.

Job Overview:

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our team. This role involves handling customer inquiries and resolving issues through phone, chat, and email support. The ideal candidate has a passion for delivering exceptional service and thrives in a fast-paced environment.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, chat, and email.
  • Provide accurate information regarding products, orders, shipping, and return policies.
  • Assist customers with order placement, shipment tracking, and return/exchange processing.
  • Resolve customer concerns efficiently while maintaining a professional demeanor.
  • Document and track customer interactions in the service database.
  • Collaborate with internal teams to address complex issues and optimize customer experience.

Schedule amp; Training:

  • Availability: Monday – Sunday, 8:00 AM – 8:00 PM (Shift details assigned upon hire)
  • Training Period: 2 weeks of initial training followed by 2 weeks of nesting in-office before transitioning to a work from home arrangement.

Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a customer service role (retail or e-commerce preferred).
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities and strong attention to detail.
  • Proficiency with CRM systems, customer service software, and Microsoft Office Suite.
  • Ability to multitask and manage time effectively.
  • Interest in luxury fashion or lifestyle apparel is a plus.

Benefits:

  • Work-from-Home Requirements: A quiet, dedicated, noise-free home office space free from background disruptions during work hours.
  • Reliable high-speed internet connection
  • Paid medical plan options
  • Dental and vision plans available
  • 12 days accrued PTO starting from day one
  • Flexible Spending Account (FSA)
  • 401(k) plan options
  • Health amp; wellness programs
  • Employee Assistance Program (EAP)

Apply