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Remote Chat Customer Support Jobs in Massachusetts

Linus Health

Manage incoming customer requests through the Linus Support Portal, email, phone, meetings, and chat. * Resolve customer issues or coordinate with Product, Engineering, Clinical, and Customer Success ...

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ... or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or ...

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All JobsChat Customer Support JobsRemote Chat Customer Support JobsRemote Chat Customer Support Jobs in Massachusetts

Remote Chat Customer Support information

What is the difference between Remote Chat Customer Support vs Remote Email Customer Support?

AspectRemote Chat Customer SupportRemote Email Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentReal-time chat platforms, live interactionEmail communication, asynchronous responses
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, SaaS companies
Search & Comparison IntentUnderstanding real-time support rolesUnderstanding written communication support roles

Remote Chat Customer Support involves live, real-time interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Customer Support focuses on asynchronous communication through emails, emphasizing detailed, well-crafted responses. Both roles require similar credentials and are common in customer service industries, but they differ mainly in communication style and work pace.

Infographic showing various Remote Chat Customer Support job openings in Massachusetts as of August 2026, with employment types broken down into 86% Full Time, and 14% Nights. Highlights an 100% Remote job distribution.

Customer Support Associate (JavaScripting Expert)

Boston, MA • On-site, Remote

Zinier
Software Development • 51 - 200 employees
Learn more about Zinierexternal

$19 - $26/hr

Full-time

Re-posted 28 days ago

Job description

Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
What we are looking for
Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer who is an expert is JavaScripting and knowledge of ReactJS is an added benefit, to join our growing global support team.
In this role, you'll partner closely with customers to troubleshoot issues, resolve platform challenges, and deliver a strong support experience across Zinier's products. You'll work cross-functionally with Engineering, Product, Professional Services, and Customer Success teams to investigate issues, drive resolutions, and improve the overall customer experience.
We're looking for someone who enjoys digging into problems, identifying root causes, and balancing technical troubleshooting with strong communication and customer empathy. The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers.
Where the role is located
Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).
What the role offers
  • Own the customer support experience by managing tickets from intake through resolution while meeting SLA expectations
  • Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality
  • Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges
  • Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows
  • Develop product expertise and become a subject matter expert (SME) across key platform areas and customer use cases
  • Create and maintain documentation including knowledge base articles, troubleshooting guides, and support playbooks
  • Support critical customer operations through escalation handling and occasional on-call support coverage
  • Work with global enterprise customers across industries including utilities, telecom, manufacturing, and field service

What you'll bring to the role
  • 2-5 years of experience in technical support, application support, or customer-facing SaaS support roles
  • Strong troubleshooting skills with the ability to investigate issues methodically and communicate clearly
  • Customer-first mindset with strong organization, responsiveness, and attention to detail in fast-paced environments
  • Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies
  • Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing platforms
  • Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences
  • Collaborative approach working cross-functionally with Engineering, Product, and customer-facing teams
  • Comfort operating in startups with evolving priorities, shifting workflows, and high-growth environments
  • Flexibility for occasional on-call support or after-hours escalation coverage as needed
  • Bachelor's degree preferred in Computer Science, Engineering, Information Systems, or related fields, or equivalent practical experience
  • Be Hungry. Be Humble. Be Honest. And Hustle.

#LI-Remote

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