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Remote Chat Customer Service Jobs in Stuart, VA (NOW HIRING)

Helpware

Customer Service Representative

Martinsville, VA · On-site +1

$16/hr

  • Medical

  • Retirement

  • PTO

Customer Service Representative | Mt Sterling, KY and VA About Us Helpware is a technology-driven ... Provide first-level assistance via phone and chat channels by addressing patient/healthcare ...

HMG Careers

Remote Sales and Service Advisor

Pinnacle, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Oaklevel, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Bassett, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Pinnacle, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Riner, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Eden, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Fieldale, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Fairview, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsChat Customer Service JobsRemote Chat Customer Service JobsRemote Chat Customer Service Jobs in Stuart, VA

Remote Chat Customer Service information

See Stuart, VA salary details

$8

$16

$24

How much do remote chat customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote chat customer service in Stuart, VA is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.75 per hour, depending on experience, location, and employer.

What is a remote chat customer service?

A Remote Chat Customer Service job involves assisting customers and answering their questions through online chat platforms rather than in person or over the phone. Employees in this role typically work from home or another remote location, communicating with customers via text-based chat to resolve issues, provide information, and support sales or account management. Key skills include strong written communication, problem-solving, and a good understanding of the company's products or services. This job is popular for its flexibility and the ability to work from anywhere with a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote chat customer service representative?

To thrive as a Remote Chat Customer Service Representative, you need strong written communication skills, fast and accurate typing, and familiarity with customer service protocols, usually supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely, effective support and customer satisfaction in a remote, digital environment.

What are some common challenges faced by remote chat customer service representatives, and how can they be managed?

Remote Chat Customer Service representatives often face challenges such as handling multiple chats simultaneously, maintaining clear communication without visual cues, and managing time effectively while working independently. To overcome these challenges, it's important to develop strong multitasking and written communication skills, utilize available knowledge bases efficiently, and set up a distraction-free workspace. Regular check-ins with supervisors and collaboration with team members through digital platforms can also help maintain productivity and ensure consistent support for customers.

What is the difference between Remote Chat Customer Service vs Remote Email Customer Support?

AspectRemote Chat Customer ServiceRemote Email Customer Support
Communication MethodReal-time chat interactionsAsynchronous email correspondence
Required SkillsTyping speed, quick problem-solvingClear writing, attention to detail
Work EnvironmentLive chat platforms, customer service softwareEmail platforms, ticketing systems
Common IndustriesRetail, tech, telecomSoftware, e-commerce, finance

Remote Chat Customer Service involves real-time interactions with customers via live chat, requiring quick responses and typing skills. Remote Email Customer Support focuses on asynchronous communication through emails, emphasizing clear writing and detailed responses. Both roles are essential in customer service, often within similar industries, but differ mainly in communication style and tools used.

What are popular job titles related to Remote Chat Customer Service jobs in Stuart, VA?

For Remote Chat Customer Service jobs in Stuart, VA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Customer Service jobs in Stuart, VA look for?

The top searched job categories for Remote Chat Customer Service jobs in Stuart, VA are:

What cities near Stuart, VA are hiring for Remote Chat Customer Service jobs?

Cities near Stuart, VA with the most Remote Chat Customer Service job openings:

Remote Chat Customer Service jobs near you
Infographic showing various Remote Chat Customer Service job openings in Stuart, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,068 per year, or $16.9 per hour.

Customer Service Representative (Remote)

Helpware

Martinsville, VA • Remote

$16/hr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

Customer Service Representative | Mt Sterling, KY and VA

About Us

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.

Job Description

We are seeking a dedicated and adaptable Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our patients/healthcare providers via phone and chat, assisting them with prescription drug inquiries, troubleshooting mail-order issues, and guiding them through basic resolution steps. You will become an expert on our GLP-1 products and functionalities, ensuring patient/healthcare provider satisfaction while maintaining professionalism and empathy at all times.

Key Responsibilities

  • Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers.
  • Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates.)
  • Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources.
  • Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR)
  • Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices.
  • Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed.
  • Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed)
  • Perform other related duties as assigned by managers.

Physical and Mental Requirements

  • Must be physically willing and able to sit for an 8-hour shift.
  • Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
  • Must be physically willing and able to manage multiple chat conversations simultaneously.
  • Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
  • Must have the ability to thrive in a high-volume, fast-paced call center environment.

Requirements

  • High School diploma or equivalent.
  • Minimum of 6 months experience in customer service via phone, email, or live chat.
  • Healthcare experience is not required but is considered a plus.
  • Startup experience is a plus.
  • Ability to thrive in a fast-paced, dynamic environment with frequent changes.
  • Open to working all shifts as needed by the business.

Qualifications

  • Strong communication and interpersonal skills.
  • Empathetic attitude with a positive and professional demeanor.
  • Ability to handle challenging customer interactions calmly and effectively.
  • Detail-oriented with strong organizational skills.
  • Tech-savvy and comfortable using CRM and online support tools.
  • Self-motivated and quick to adapt to new information and procedures.

We Offer

  • $16 USD per hour
  • Employee benefits (paid time off, 401K, and healthcare)
  • Meditation app
  • Referral program
  • Paid training
  • Continuous support
  • Growth opportunities