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Remote Chat Customer Service Jobs in Bolingbrook, IL

Niiko Health

Customer Service Representative

Chicago, IL · Remote

$16.50 - $22.25/hr

Remote / Hybrid, based on business requirements Position Summary NikoHealth is seeking a ... Respond promptly and professionally to customer inquiries by phone, email, chat, or other approved ...

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Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

Experience in customer service or a related field. * Proficiency in live chat software and CRM tools. Benefits : Competitive salary, flexible hours, and growth opportunities. Join us to make a ...

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site +1

$15.50 - $21/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and ...

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site +1

$15.75 - $21.25/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and ...

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site +1

$16 - $21.75/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and ...

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Remote Chat Customer Service information

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How much do remote chat customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote chat customer service in Bolingbrook, IL is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.

What is a remote chat customer service?

A Remote Chat Customer Service job involves assisting customers and answering their questions through online chat platforms rather than in person or over the phone. Employees in this role typically work from home or another remote location, communicating with customers via text-based chat to resolve issues, provide information, and support sales or account management. Key skills include strong written communication, problem-solving, and a good understanding of the company's products or services. This job is popular for its flexibility and the ability to work from anywhere with a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote chat customer service representative?

To thrive as a Remote Chat Customer Service Representative, you need strong written communication skills, fast and accurate typing, and familiarity with customer service protocols, usually supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely, effective support and customer satisfaction in a remote, digital environment.

What are some common challenges faced by remote chat customer service representatives, and how can they be managed?

Remote Chat Customer Service representatives often face challenges such as handling multiple chats simultaneously, maintaining clear communication without visual cues, and managing time effectively while working independently. To overcome these challenges, it's important to develop strong multitasking and written communication skills, utilize available knowledge bases efficiently, and set up a distraction-free workspace. Regular check-ins with supervisors and collaboration with team members through digital platforms can also help maintain productivity and ensure consistent support for customers.

What is the difference between Remote Chat Customer Service vs Remote Email Customer Support?

AspectRemote Chat Customer ServiceRemote Email Customer Support
Communication MethodReal-time chat interactionsAsynchronous email correspondence
Required SkillsTyping speed, quick problem-solvingClear writing, attention to detail
Work EnvironmentLive chat platforms, customer service softwareEmail platforms, ticketing systems
Common IndustriesRetail, tech, telecomSoftware, e-commerce, finance

Remote Chat Customer Service involves real-time interactions with customers via live chat, requiring quick responses and typing skills. Remote Email Customer Support focuses on asynchronous communication through emails, emphasizing clear writing and detailed responses. Both roles are essential in customer service, often within similar industries, but differ mainly in communication style and tools used.

What are the most commonly searched types of Chat Customer Service jobs in Bolingbrook, IL?

The most popular types of Chat Customer Service jobs in Bolingbrook, IL are:

What are popular job titles related to Remote Chat Customer Service jobs in Bolingbrook, IL?

For Remote Chat Customer Service jobs in Bolingbrook, IL, the most frequently searched job titles are:

What job categories do people searching Remote Chat Customer Service jobs in Bolingbrook, IL look for?

The top searched job categories for Remote Chat Customer Service jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Remote Chat Customer Service jobs?

Cities near Bolingbrook, IL with the most Remote Chat Customer Service job openings:

Remote Chat Customer Service jobs near you

Customer Service Representative

Niiko Health

Chicago, IL • Remote

$16.50 - $22.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position: Customer Service Representative
Company: NikoHealth
Employment Type: Full-Time
Work Arrangement: Remote / Hybrid, based on business requirements

Position Summary

NikoHealth is seeking a professional and customer-focused Customer Service Representative to provide timely, accurate, and courteous support to customers and business partners. The successful candidate will serve as a primary point of contact, helping customers resolve questions, navigate services and systems, and receive an excellent overall support experience.

The ideal candidate should have strong communication skills, attention to detail, patience, problem-solving ability, and the ability to work effectively in a fast-paced healthcare technology environment.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries by phone, email, chat, or other approved communication channels.
  • Provide accurate information regarding products, services, accounts, orders, billing, and general customer questions.
  • Listen carefully to customers, identify their needs, and provide appropriate solutions.
  • Troubleshoot basic customer issues and escalate complex matters to the appropriate department.
  • Document customer interactions, requests, and resolutions accurately in company systems and CRM platforms.
  • Follow established customer service procedures, policies, and communication standards.
  • Manage multiple customer requests while maintaining accuracy and professionalism.
  • Follow up with customers when additional information or action is required.
  • Work collaboratively with internal teams to resolve customer concerns efficiently.
  • Protect confidential customer and company information in accordance with applicable policies and requirements.
  • Identify recurring customer issues and communicate trends or concerns to management.
  • Maintain current knowledge of NikoHealth's products, services, processes, and support resources.
  • Meet established service-quality, response-time, productivity, and customer-satisfaction goals.

Qualifications

  • High school diploma or equivalent required; college degree or relevant training is a plus.
  • Previous customer service, technical support, healthcare, SaaS, or administrative experience preferred.
  • Excellent verbal and written communication skills.
  • Strong listening, interpersonal, and problem-solving abilities.
  • Professional, patient, and customer-focused approach.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Comfortable learning and using CRM, ticketing, communication, and other business software.
  • Ability to work independently while also collaborating effectively with a remote team.
  • Reliable internet connection and appropriate workspace for remote work, if applicable.

Preferred Experience

  • Experience supporting customers in healthcare or healthcare technology.
  • Familiarity with SaaS platforms and cloud-based business applications.
  • Experience working with CRM or customer-support ticketing systems.
  • Understanding of healthcare operations, medical equipment, or related business processes.

Key Performance Expectations

Success in this position will be measured through customer satisfaction, response time, issue resolution, accuracy, productivity, communication quality, and adherence to company procedures.

Ideal Candidate: A dependable, empathetic, detail-oriented professional who enjoys helping people, solving problems, and delivering a consistently positive customer experience.