CA$80K - CA$90K/yr
This is a remote position. About the Job: The QA Engineer is responsible for end-to-end test ... chat bot to validate prompts, natural language understanding, call/chat flows, and response ...
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CA$80K - CA$90K/yr
This is a remote position. About the Job: The QA Engineer is responsible for end-to-end test ... chat bot to validate prompts, natural language understanding, call/chat flows, and response ...
Remote Chat Bot information
What is a remote chat bot?
Remote Chat Bots are artificial intelligence programs designed to simulate conversation with users, typically over the internet, and are managed or developed by individuals who work remotely. These bots can answer customer inquiries, provide technical support, and assist with various tasks without human intervention. Remote Chat Bot jobs often involve programming, training, and maintaining these bots from a location outside of a traditional office. This allows for flexible work arrangements and the ability to support users globally, 24/7.
What are some typical challenges faced by remote chat bot operators and how can they be addressed?
Remote chat bot operators often face challenges such as handling high volumes of simultaneous conversations, ensuring timely and accurate responses, and managing unclear or complex user queries. Working remotely can also lead to feelings of isolation or communication gaps with the broader support team. Staying organized with efficient workflows, utilizing collaboration tools, and regularly participating in team meetings can help address these challenges and maintain high-quality customer interactions.
What are the key skills and qualifications needed to thrive as a remote chat bot specialist, and why are they important?
To thrive as a Remote Chat Bot Specialist, you need strong analytical abilities, experience with conversational design, and familiarity with programming languages such as Python or JavaScript, often supported by a degree in computer science or a related field. Proficiency with chatbot development platforms like Dialogflow, Microsoft Bot Framework, or Rasa, and understanding of APIs and natural language processing (NLP) tools are typically required. Outstanding problem-solving skills, attention to detail, and effective communication are crucial soft skills for delivering seamless chatbot experiences. These skills ensure the creation of intelligent, user-friendly bots that efficiently address customer needs and support business goals.
What is the difference between Remote Chat Bot vs Remote Customer Support Agent?
| Aspect | Remote Chat Bot | Remote Customer Support Agent |
|---|---|---|
| Credentials | None required, basic technical knowledge helpful | Customer service certifications often preferred |
| Work Environment | Automated software, AI platforms | Live chat interfaces, phone, email |
| Industry Usage | Tech, e-commerce, service sectors | Retail, telecom, banking |
| Job Nature | Automated responses, programming, monitoring | Direct customer interaction, problem-solving |
Remote Chat Bots are AI-driven tools that handle customer inquiries automatically, requiring minimal credentials. In contrast, Remote Customer Support Agents provide live assistance, often needing customer service experience. Both roles are vital in customer service but differ in automation level and interaction type.
How do you become a remote chat bot?
To become a remote chat bot developer, you should have programming skills in languages like Python or JavaScript, experience with natural language processing tools, and familiarity with chatbot platforms such as Dialogflow or Microsoft Bot Framework. Building a portfolio of chatbot projects and understanding user experience design can also improve your chances of securing remote work in this field.
What are popular job titles related to Remote Chat Bot jobs in Ontario?
For Remote Chat Bot jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Remote Chat Bot jobs in Ontario look for?
The top searched job categories for Remote Chat Bot jobs in Ontario are:
CA$80K - CA$90K/yr
Full-time
Posted 16 days ago
Job description
This is a remote position.
About the Job: The QA Engineer is responsible for end-to-end test coverage across manual and AI-driven automated testing. This role requires the ability to design and execute traditional manual test cases as well as build and prompt AI agents to autonomously generate and execute test cases, making AI-based test automation a mandatory, hands-on skill rather than a nice-to-have.
Office Location: Toronto
Employment Type: Permanent
Role Type: New position – current requirement
Work Arrangement: Hybrid (2 days in office)/Remote
Position Responsibilities:
• Analyze requirements/user stories and design comprehensive manual test cases (functional, regression, integration, UAT, edge cases).
• Execute manual test cases, log results, and track defects through resolution.
• Design and configure AI agents (e.g., via prompt engineering / agentic AI test tools) to autonomously generate test cases from requirements or application context.
• Prompt and direct AI agents to execute generated test cases, validate outcomes, and interpret AI-produced results.
• Continuously refine prompts/agent configurations to improve accuracy, coverage, and reliability of AI-generated tests.
• Perform regression testing (manual and AI-assisted) to ensure new releases don’t break existing functionality.
• Maintain traceability between requirements, test cases, and defects.
• Log, triage, and track defects in tools such as JIRA/Azure DevOps; work with developers to verify fixes.
• Prepare test summary reports, coverage metrics, and quality sign-off documentation for releases.
• Collaborate with developers, product owners, and DevOps to align testing with release/deployment schedules.
• Evaluate and recommend AI testing tools/frameworks to expand automation coverage over time.
• On-call/off-hours testing flexibility — IVR changes often deploy during low-traffic windows (nights/weekends)
Requirements
Required Qualifications:
• 5–7 years of hands-on QA experience with hands-on experience creating and prompting AI agents to generate and execute test cases (AI-driven test automation).
• Must be proficient in Java, node JS, automation frameworks and Test Design Patterns (Page Object Model, Factory, Singleton, BDD)
• Strong manual testing fundamentals: test plan/test case design, exploratory testing, bug reporting.
• IVR/telephony testing experience — testing call flows, voice menus, DTMF (touch-tone) input, call routing, transfers, hold/voicemail scenarios.
• Familiarity with IVR/telephony platforms — e.g., Avaya, Genesys, Nuance, Twilio, Five9, NICE inContact (pick whichever your stack actually uses).
• Conversational fluency in French (spoken) — testers must be able to interact directly with the French-language voice bot (IVR) and chat bot to validate prompts, natural language understanding, call/chat flows, and response accuracy. French is mainly required for live interaction/testing purposes.
• Understanding of prompt engineering concepts as applied to test generation and execution workflows.
• Familiarity with defect tracking and test management tools (JIRA, Azure DevOps, TestRail, or similar).
• Working knowledge of SDLC/Agile methodologies.
• Basic SQL skills for data validation.
• Ability to read logs/API responses to validate results from AI-executed tests.
Preferred Qualifications:
• Experience with traditional automation frameworks (Selenium, Playwright, Cypress)
• Exposure to API testing (Postman, REST Assured).
• Experience testing applications deployed on GCP (or any cloud , GCP is preference)
• ISTQB or equivalent QA certification.
Benefits
Salary Range: $85,000 to $90,000 CAD/ year
The final compensation offered will depend on local market conditions and geographic location, as well as job-related factors such as the candidate’s knowledge, skills, qualifications, relevant experience, and education/training. Compensation may also include additional components such as benefits, and/or other incentives, where applicable. In accordance with new employment standards requirements, we retain copies of this job posting and applicant information for three (3) years after the posting is removed. We do not use AI technology; all applications are also reviewed by our recruitment team.
Infoya is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, aboriginal status, or any other legally protected factors.