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Remote Call Center Jobs in Phoenix, MD (NOW HIRING)

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Identify call volume trends and averages (intraday, weekly, monthly, etc.). * Monitor queue ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Identify call volume trends and averages (intraday, weekly, monthly, etc.). * Monitor queue ...

Devoted Health

Complex Care Outreach Coordinator

Nottingham, MD · On-site +1

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a fully remote role and candidate must be willing to work 8:30 AM -5pm CST A bit about this ... Desired skills & experience: * 1-2 years of call center experience is a plus! * Bilingual Spanish ...

TEKsystems

Solutions Architect

Hanover, MD · Remote

$125K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk & Deskside Services Network Operations (NOC) IT Operations Support Call Center and ... remote position. Application Deadline This position is anticipated to close on Aug 14, 2026. About ...

CONVERGINT TECHNOLOGIES

Service Coordinator 2

Columbia, MD · On-site +1

$30 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

College degree, trade school or equivalent experience Minimum Experience: 3-5 years call center ... If the position is posted in multiple locations or is a remote position, the salary range may vary.

Freedom Mortgage

Customer Service Specialist

Columbia, MD · On-site +1

$16.75 - $22.25/hr

The Specialist, Freedom Plus is a customer service and sales focused call center role. Freedom Plus Specialists are primarily responsible for providing value with every interaction by making outbound ...

Freedom Mortgage

Customer Service Specialist

Columbia, MD · On-site +1

$16.75 - $22.25/hr

The Specialist, Freedom Plus is a customer service and sales focused call center role. Freedom Plus Specialists are primarily responsible for providing value with every interaction by making outbound ...

ForgeFit

Remote Customer Service Specialist

Baltimore, MD · On-site +1

$17 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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Remote Call Center information

See Phoenix, MD salary details

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How much do remote call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote call center in Phoenix, MD is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.32 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the most commonly searched types of Call Center jobs in Phoenix, MD?

The most popular types of Call Center jobs in Phoenix, MD are:

What cities near Phoenix, MD are hiring for Remote Call Center jobs?

Cities near Phoenix, MD with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Phoenix, MD as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Remote job distribution, with an average salary of $35,496 per year, or $17.1 per hour.

Workforce Management Analyst I

System One

Baltimore, MD • Remote

$32.80/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE

Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD $32.80/hr

JOB OVERVIEW

In this role, you’ll support a Customer Service Center by monitoring and analyzing intraday call volume, call patterns, and traffic flow to help ensure service level objectives are met. You’ll work closely with supervisors/managers to adjust schedules and staffing as business conditions change, and you’ll provide reporting and recommendations to improve performance, process, and supporting technology.

WHAT YOU’LL DO

  • Analyze intraday and historical performance to support operational service goals.
  • Identify call volume trends and averages (intraday, weekly, monthly, etc.).
  • Monitor queue activity and service levels; respond to changing conditions.
  • Maintain strong communication channels about events impacting workload and performance.
  • Communicate staffing adjustments based on changing/dynamic forecasts.
  • Partner with internal teams and customer experience center staff to identify improvements that drive service goals.
  • Provide regular workload/workforce reporting to leadership.
  • Recommend call/service center technology and process improvements to reduce costs and improve efficiency.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree, OR equivalent experience
    • In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)
  • 1+ year of experience in a scheduling, forecasting, or traffic environment
  • Strong analytical and problem-solving skills (trend identification, data interpretation, operational decision support)
  • Intermediate to advanced Excel (pivot tables, lookup functions, formulas, basic data analysis)
  • Foundational WFM knowledge and contact center metrics (AHT, ASA, Service Level, Occupancy, Adherence)
  • Experience with contact center/WFM tools such as Genesys Cloud, NICE IEX/CXone, or similar
  • Strong communication + organization skills; able to manage multiple priorities and deliver timely reporting

NICE TO HAVE

  • Experience building/automating reporting (advanced Excel models, dashboards, etc.)
  • Additional exposure to real-time queue management, intraday change management, and schedule optimization
  • Experience supporting process/technology improvements in a customer service/contact center environment

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI-

Ref: #851-Rockville-S1

Ref: #851-Rockville-S1