Woonsocket, SD · Remote
$60K - $159K/yr
Active and current health insurance license. * 5 years of Telesales and call center experience ... Proven ability to work independently in a remote environment while collaborating across multiple ...
Woonsocket, SD · Remote
$60K - $159K/yr
Active and current health insurance license. * 5 years of Telesales and call center experience ... Proven ability to work independently in a remote environment while collaborating across multiple ...
Woonsocket, SD · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...
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Woonsocket, SD · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...
$10.93 - $12.23
1% of jobs
$12.23 - $13.53
4% of jobs
$13.53 - $14.83
9% of jobs
$15.95 is the 25th percentile. Wages below this are outliers.
$14.83 - $16.14
13% of jobs
$16.14 - $17.44
22% of jobs
The median wage is $17.54 / hr.
$17.44 - $18.74
22% of jobs
$19.22 is the 75th percentile. Wages above this are outliers.
$18.74 - $20.04
14% of jobs
$20.04 - $21.35
8% of jobs
$21.35 - $22.65
4% of jobs
$22.65 - $23.95
3% of jobs
$23.95 - $25.25
1% of jobs
$10
$18
$25
A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.
Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.
To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.
$60K - $159K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 12 days ago
5.8
Based on 4,332 frontline employees who took The Breakroom Quiz
89th of 112 rated pharmacies
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
As a Quality Manager, Data & Insights Analytics for Aetna, you will be responsible for transforming raw data into actionable insights that support strategic decision-making across all Direct-to-Consumer (DTC) channels, including Telesales, field service representatives and member experience. You'll lead the development and delivery of reporting solutions, quality performance dashboards, and analytics tied to agent behavior, quality trends and process opportunities.
You will collaborate cross-functionally with Quality Assurance, Compliance, Operations and Vendor Management teams to ensure the integrity of quality data and the effective use of metrics to drive performance improvement. You'll plan a key role in supporting vendor oversight, internal reporting and the evolution of quality monitoring by integrating data tools and innovation into quality operations. For this role you'll need strong analytical expertise, system fluency and a deep understanding of Medicare sales processes.
Required Qualifications
Experience/proficiency with CRM systems, including SPICE and ThinkAgent, with experience training on these platforms.
Strong data and technical skills, including proficiency in Microsoft Excel (advanced functions such as Power Query, with working knowledge of SQL.
Experience with NICE CXone platform including reporting, interaction analytics, and quality management modules.
Preferred Qualifications
5 years of experience, Medicare sales, including Medicare Advantage, Medicare Supplement and Part D plans.
Active and current health insurance license.
5 years of Telesales and call center experience.
Experience designing and launching applications or tools using platforms like QuickBase.
Strong understanding of Medicare compliance requirements and quality assurance processes.
Proven ability to work independently in a remote environment while collaborating across multiple teams.
Education
Bachelor's degree in Communications, Business, Data Analytics or equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$60,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Health care and social assistance and retail
10,000+ Employees
Woonsocket, RI, US
