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Remote Call Center Jobs in Marblehead, MA (NOW HIRING)

Farsyt

Insurance Producer - Personal Lines

Cambridge, MA · Remote

$60K - $100K/yr

We aren't a "call center" or a "captive shop." We are a high-performance, tech-forward agency that ... Location Remote or Hybrid. Our cloud-based stack is built for the modern workforce. Whether you are ...

Pkaza

Data Center Construction Scheduler

Boston, MA · Remote

Lead and mentor a team of remote consultants, supporting their development and optimizing workload ... call 973-895-5200 and ask for Iggy. You can also submit via our career portal and take a look at ...

3B Staffing LLC

Genesys Developer

Boston, MA · Remote

$60 - $69/hr

At least 5 years of contact center operations experience * Technical Requirements - Perform flow ... Location: 100% remote, work PST time zone * Work authorization: Must have GC , GC EAD, or USC only ...

3B Staffing LLC

Genesys Developer

Boston, MA · Remote

$60 - $69/hr

At least 5 years of contact center operations experience * Technical Requirements - Perform flow ... Location: 100% remote, work PST time zone * Work authorization: Must have GC , GC EAD, or USC only ...

Beverly Hospital

Radiologists- General

Beverly, MA · On-site +1

$463K - $518K/yr

Abdominal Radiologist - Remote Options Beverly Hospital, MA (Lahey Radiology, BILH) Join our ... Lahey Hospital & Medical Center , a founding member of Beth Israel Lahey Health, seeks a BC/BE Body ...

Nexora Talent

Remote Client Experience Specialist

Boston, MA · Remote

$18.50 - $24.50/hr

Job Overview We are seeking a motivated and customer-focused Remote Client Experience Specialist to join our team. In this role, you will assist clients with planning and coordinating personalized ...

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How much do remote call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote call center in Marblehead, MA is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $21.49 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What cities near Marblehead, MA are hiring for Remote Call Center jobs?

Cities near Marblehead, MA with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Marblehead, MA as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,651 per year, or $20 per hour.

Customer Service and Rebate Processing Specialist

Resource Innovations

Needham, MA • On-site, Remote

$17 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.

  • Provide customer service support by responding to emails and phone calls.

  • Support data entry into various database applications and maintain filing systems.

Job description

Resource Innovations is seeking a Customer Service and Rebate Processing Specialist to join our growing dynamic team. As a Customer Service and Rebate Processing Specialist you will be providing customer service support over calls and email. You will also support Data entry into various database applications.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities
  • Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
  • Provide basic troubleshooting and recommend solutions
  • Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.
  • Communicate effectively as part of team approach with other departments in servicing customers.
  • Provide customer service activities such as responding to emails and phone calls.
  • Other duties as assigned.

Requirements
  • High school diploma or equivalency
  • 6-12 months of related work experience in a call center environment
  • Fluent in English
  • Interest in sustainability and passionate about making a meaningful impact on the environment.
  • Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities.

Preferred skills, education and experience
  • Fluent in Spanish
  • Experience with various Microsoft programs, including Word, Excel, Access
  • Strong attention to detail
  • Strong organizational and prioritization skills and ability to multi-task
  • Experience in a data entry processing and customer centric call center environment

Benefits
About Resource Innovations
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
Compensation & Benefits
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $17-$21/hour. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.
At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.
Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
Resource Innovations logo

About Resource Innovations

Sourced by ZipRecruiter

Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage diversity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable.

Industry

Environmental consulting services

Company size

51 - 200 Employees

Headquarters location

Half Moon Bay, CA, US

Year founded

2016

Social media

Twitter

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