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Remote Call Center Outbound Jobs in Chicago, IL (NOW HIRING)

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Job Type Full Time Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville ... Determine call center operational strategies by conducting needs assessments, performance reviews ...

Urgent

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Job Type Full Time Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville ... Determine call center operational strategies by conducting needs assessments, performance reviews ...

Urgent

AMBA

Professional Liability Insurance Agent

Chicago, IL · Remote

$55K/yr

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber) Remote | Full-Time About ... call center, or insurance sales experience * Comfort with both inbound and outbound phone-based ...

AMBA

Professional Liability Insurance Agent

Chicago, IL · Remote

$55K/yr

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber) Remote | Full-Time About ... call center, or insurance sales experience * Comfort with both inbound and outbound phone-based ...

Pitch Health Solutions LLC

Transfer Agent

Naperville, IL · On-site +1

$25/hr

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Pitch Health Solutions LLC

Transfer Agent

Orland Park, IL · On-site +1

$25/hr

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Pitch Health Solutions LLC

Transfer Agent

Chicago, IL · On-site +1

$25/hr

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Pitch Health Solutions LLC

Transfer Agent

Aurora, IL · On-site +1

$25/hr

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

Fully Remote / Work-from-Home Type: Hourly, Full-Time Position Overview Camping World is seeking an experienced Service Technician to join our growing team in a fully virtual capacity . We are ...

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

Fully Remote / Work-from-Home Type: Hourly, Full-Time Position Overview Camping World is seeking an experienced Service Technician to join our growing team in a fully virtual capacity . We are ...

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Showing results 21-40

All JobsCall Center Outbound JobsRemote Call Center Outbound JobsRemote Call Center Outbound Jobs in Chicago, IL

Remote Call Center Outbound information

See Chicago, IL salary details

$13

$19

$30

How much do remote call center outbound jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote call center outbound in Chicago, IL is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $23.03 per hour, depending on experience, location, and employer.

What is a remote call center outbound agent?

Remote call center outbound jobs involve contacting customers or potential clients by phone from a location outside of a traditional call center, usually from home. In these roles, employees typically make outbound calls to sell products, conduct surveys, set appointments, or follow up on customer inquiries. They use scripts and customer management software to guide conversations and log information. These jobs require strong communication skills, a quiet workspace, and reliable internet connection. Many companies offer training and flexible schedules for remote outbound call center positions.

What are the key skills and qualifications needed to thrive as a remote call center outbound agent?

To thrive as a Remote Call Center Outbound Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with CRM software, auto-dialing systems, and basic computer proficiency are typically required. Strong soft skills include resilience, a positive attitude, and the ability to handle rejection professionally. These competencies are crucial for building rapport with customers, achieving sales targets, and maintaining productivity in a remote work environment.

How do remote call center outbound agents typically manage productivity and motivation while working independently from home?

Remote Outbound Call Center agents often face the challenge of staying motivated and productive without the structure of a traditional office environment. To address this, many companies provide regular check-ins with supervisors, access to virtual team meetings, and clear performance metrics to track progress. Agents usually have set daily or weekly call targets and scripts to guide conversations, while also being encouraged to take scheduled breaks to avoid burnout. Collaboration with team members often happens through instant messaging platforms or video calls, fostering a sense of community and support despite the remote setting.

What is the difference between Remote Call Center Outbound vs Remote Customer Service Representative?

AspectRemote Call Center OutboundRemote Customer Service Representative
Primary RoleMaking outbound sales or follow-up calls to customersHandling inbound customer inquiries and providing support
Required SkillsCommunication, sales techniques, persistenceCommunication, problem-solving, empathy
Work EnvironmentHome office or call center setup, primarily outbound callsHome office, mainly inbound calls
Common CertificationsNone typically required, sales or communication skills preferredCustomer service certifications optional but beneficial

Remote Call Center Outbound roles focus on making outbound calls for sales or marketing, requiring persuasive skills. Remote Customer Service Representatives handle inbound inquiries, emphasizing problem-solving and customer support. While both roles often work remotely and require strong communication skills, their primary functions and call types differ significantly.

What are the most commonly searched types of Call Center Outbound jobs in Chicago, IL?

The most popular types of Call Center Outbound jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Call Center Outbound jobs?

Cities near Chicago, IL with the most Remote Call Center Outbound job openings:

Remote Call Center Outbound jobs near you

Claims Customer Service Representative II (Remote)

American Medical Association

Chicago, IL • On-site, Remote

$23.63 - $30.83/hr

Full-time

Medical, Life

Re-posted 13 days ago

Job description

Claims Customer Service Representative II (Remote)
Remote - FL, IL, IN and WI
AMA Insurance (AMAI) offers life, health and disability insurance at affordable and exclusive rates to help doctors achieve a healthy and secure financial future. AMAI is part of the American Medical Association (AMA), a nonprofit, and the nation's largest professional Association of physicians. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve. We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity for a remote Claims Customer Service Representative II our AMA Insurance team. This role will provide Claim Call Center services for all plans of coverage issues byAMA Insurance. Assist insured with claim problems by phone or writtencommunication. Interact and correspond with Carriers to ensure quality claimservice is delivered. Provide moderate sales service support, providinginformation on benefits, eligibility, plan provisions, and premium billing asneeded. Engages callers to build and maintain a strongreputation and forge a lasting relationship. Achieves exceptionalresults for our customers and colleagues.
RESPONSIBILITIES:
Claims Customer Support & Issue Resolution
  • Respond to all incoming phone calls related to claim status inquiry from insured and providers within established response time and quality standards.
  • Log brief description of calls on CAMS and CAPS systems.
  • Make outbound calls as needed to support returned checks and resolve claim inquiries.
  • Refer claims that were improperly handled to AMAI Claim Supervisor for immediate attention.
  • Fulfill claim form requests for plans not administered by AMA Insurance.
  • Communicate with insurance carriers or service providers as needed in order to provide feedback on claims administered by carriers.
  • Handle waiver of premium transactions, cancellations due to death and other claims related transactions.
  • Update Contact management and customer sending surveys.

Operations & Sales Support
  • Provide information regarding benefits, eligibility, plan provisions, premium billing, and certificate changes as needed.
  • Process changes to Administration System, including personal and coverage information, sending documents to callers when needed.
  • Support business operations through participation in special projects as assigned by the Customer Service Supervisor.
  • Contribute to process improvements and operational efficiencies.
  • Assist in documenting workflows and service processes to support consistency and quality.

May include other responsibilities as assigned
REQUIREMENTS:
  1. High school diploma or equivalent education required
  2. Minimum of 2+ years' experience in life, health, or Medicare insurance required.
  3. Health or Life insurance license preferred.
  4. Demonstrated experience working in a high-volume customer service call center.
  5. Excellent telephone skills including proper telephone technique, multitasking skills and ability to control the call.
  6. In depth understanding of claim adjudication and benefits required.
  7. Demonstrated experience handling customer issues, including technical and financial related issues.
  8. Strong knowledge of insurance products, benefits administration, or third-party administration services preferred. Health insurance knowledge preferred.
  9. Excellent verbal and written communication skills with a high level of professionalism.
  10. High level proficiency with call center systems, telephony platforms, and personal computers.
  11. Advanced proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint) and database systems.
  12. Ability to provide technical support for online tools, systems, and customer-facing platforms.
  13. Strong business process skills, including the ability to document, monitor, and improve workflows.
  14. Excellent planning, organization, and time management skills with the ability to manage multiple priorities in a fast-paced environment.
  15. Ability to build and maintain positive relationships with internal and external stakeholders.

This role is a non-exempt position and the hourly range for this position is $23.63 - $30.83. This is the lowest to highest rate we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration, geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
American Medical Association logo

About American Medical Association

Sourced by ZipRecruiter

Founded in 1847, the American Medical Association (AMA) is the largest and only national association that convenes 190+ state and specialty medical societies and other critical stakeholders. Throughout history, the AMA has always followed its mission: to promote the art and science of medicine and the betterment of public health. As the physicians’ powerful ally in patient care, the AMA delivers on this mission by representing physicians with a unified voice in courts and legislative bodies across the nation, removing obstacles that interfere with patient care, leading the charge to prevent chronic disease and confront public health crises, and driving the future of medicine to tackle the biggest challenges in health care and training the leaders of tomorrow.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

Year founded

1847

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