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Remote Call Center Outbound Jobs in California (NOW HIRING)

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Remote Call Center Outbound information

What is a remote call center outbound agent?

Remote call center outbound jobs involve contacting customers or potential clients by phone from a location outside of a traditional call center, usually from home. In these roles, employees typically make outbound calls to sell products, conduct surveys, set appointments, or follow up on customer inquiries. They use scripts and customer management software to guide conversations and log information. These jobs require strong communication skills, a quiet workspace, and reliable internet connection. Many companies offer training and flexible schedules for remote outbound call center positions.

What are the key skills and qualifications needed to thrive as a remote call center outbound agent?

To thrive as a Remote Call Center Outbound Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with CRM software, auto-dialing systems, and basic computer proficiency are typically required. Strong soft skills include resilience, a positive attitude, and the ability to handle rejection professionally. These competencies are crucial for building rapport with customers, achieving sales targets, and maintaining productivity in a remote work environment.

How do remote call center outbound agents typically manage productivity and motivation while working independently from home?

Remote Outbound Call Center agents often face the challenge of staying motivated and productive without the structure of a traditional office environment. To address this, many companies provide regular check-ins with supervisors, access to virtual team meetings, and clear performance metrics to track progress. Agents usually have set daily or weekly call targets and scripts to guide conversations, while also being encouraged to take scheduled breaks to avoid burnout. Collaboration with team members often happens through instant messaging platforms or video calls, fostering a sense of community and support despite the remote setting.

What is the difference between Remote Call Center Outbound vs Remote Customer Service Representative?

AspectRemote Call Center OutboundRemote Customer Service Representative
Primary RoleMaking outbound sales or follow-up calls to customersHandling inbound customer inquiries and providing support
Required SkillsCommunication, sales techniques, persistenceCommunication, problem-solving, empathy
Work EnvironmentHome office or call center setup, primarily outbound callsHome office, mainly inbound calls
Common CertificationsNone typically required, sales or communication skills preferredCustomer service certifications optional but beneficial

Remote Call Center Outbound roles focus on making outbound calls for sales or marketing, requiring persuasive skills. Remote Customer Service Representatives handle inbound inquiries, emphasizing problem-solving and customer support. While both roles often work remotely and require strong communication skills, their primary functions and call types differ significantly.

What are the most commonly searched types of Call Center Outbound jobs in California?

The most popular types of Call Center Outbound jobs in California are:

What cities in California are hiring for Remote Call Center Outbound jobs?

Cities in California with the most Remote Call Center Outbound job openings:

Remote Call Center Outbound jobs near you
Infographic showing various Remote Call Center Outbound job openings in California as of July 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 100% Remote job distribution.

Call Center Quality Assurance Supervisor - Remote CA

Gainwell Technologies LLC

West Sacramento, CA • Remote

$58K - $82K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

Gainwell Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

130th of 247 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Gainwell Technologies is seeking an experienced Call Center Quality Assurance Supervisor to support California's Medi-Cal program. In this role, you will lead a team of Quality Assurance professionals responsible for monitoring customer interactions, maintaining quality and compliance standards, and helping improve the overall customer experience.

You will coach and develop your team, analyze quality trends, lead calibration efforts, and partner closely with Operations, Training, and Leadership to turn quality insights into measurable performance improvements.

If you're a quality-focused leader who enjoys developing people, using data to solve problems, and helping contact center teams perform at their best, we'd love to hear from you.

Your role in our mission
  • Lead, coach, and develop a team of Quality Assurance professionals responsible for evaluating customer interactions and maintaining consistent quality standards.
  • Oversee quality monitoring activities, evaluation workloads, scoring accuracy, and timely completion of quality reviews.
  • Lead calibration sessions and partner with Operations, Training, and Leadership to ensure consistency in quality standards, scoring, and performance expectations.
  • Analyze quality results, performance data, and customer interaction trends to identify gaps, root causes, and opportunities for improvement.
  • Translate quality insights into actionable coaching, training, and process improvement recommendations that strengthen employee performance and the customer experience.
  • Prepare and communicate quality reports, scorecards, trends, and recommendations to leadership while supporting compliance and continuous improvement initiatives.
What we're looking for
  • At least 3 years of experience in quality assurance, quality monitoring, quality auditing, or contact center operations within a high-volume call center or customer contact center environment.
  • At least 1 year of leadership, supervisory, or team lead experience, including coaching and developing employees.
  • Experience with call monitoring, quality evaluations, scoring, calibration, performance metrics, and employee coaching.
  • Strong analytical and problem-solving skills with the ability to identify trends, determine root causes, and translate data into actionable recommendations.
  • Strong written, verbal, interpersonal, and leadership communication skills.
  • Proficiency with Microsoft Office and experience using CRM, quality monitoring, reporting, or other contact center technologies.
  • Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred.
What you should expect in this role
  • 100% remote position within California.
  • Greater Sacramento area residency is preferred.
  • Fast-paced, metrics-driven contact center supporting California's Medi-Cal members and providers.
  • Regular collaboration with Operations, Training, Workforce Management, and Leadership teams.
  • Opportunity to lead a Quality Assurance team and directly influence quality, compliance, employee performance, and the customer experience.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-REMOTE

#LI-MA1

The pay range for this position is $58,000 - $82,800 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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