ZipRecruiter

Log In

2

Remote Call Center Directv Jobs in Oregon (NOW HIRING)

next page

Showing results 1-20

All JobsCall Center Directv JobsRemote Call Center Directv JobsRemote Call Center Directv Jobs in Oregon

Remote Call Center Directv information

What skills and qualifications are needed to thrive as a remote call center representative for DirecTV?

To succeed as a Remote Call Center Representative for DirecTV, you need excellent verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes knowledge of DirecTV products or services is typically required. Strong listening skills, patience, and the ability to remain calm under pressure are essential soft skills for this role. These skills enable representatives to effectively resolve customer issues, deliver quality service, and maintain customer satisfaction remotely.

What is a remote call center DirecTV job?

Remote Call Center DirecTV jobs involve providing customer service, technical support, and account assistance to DirecTV customers over the phone or via online chat, all while working from home. Employees in these roles handle inquiries about billing, programming, troubleshooting equipment, and general customer concerns. These positions require strong communication skills, a quiet workspace, and reliable internet. Training is typically provided by DirecTV or its parent company, and shifts may include evenings or weekends to accommodate customer needs.

What are common challenges faced by remote call center agents for DirecTV, and how can they be managed?

Remote Call Center agents for DirecTV often encounter challenges such as handling high call volumes, troubleshooting technical issues remotely, and maintaining clear communication with customers who may be frustrated. To manage these, agents benefit from strong problem-solving skills, patience, and effective use of provided scripts and resources. Regular virtual team meetings and support from supervisors also help agents stay informed and connected, while ongoing training ensures they are equipped to resolve customer concerns efficiently.

What is the difference between Remote Call Center Directv vs Remote Customer Service Representative?

AspectRemote Call Center DirectvRemote Customer Service Representative
CredentialsHigh school diploma, training in TV servicesHigh school diploma or equivalent, customer service skills
Work EnvironmentHome-based call center setting, handling Directv customersHome-based or office, assisting various clients across industries
Industry UsageTelecommunications, entertainmentMultiple industries including retail, tech, and services
Job FocusTechnical support, billing, service activation for DirectvGeneral customer support, inquiries, issue resolution

Both roles involve remote customer interaction, but Remote Call Center Directv specializes in supporting Directv services within the telecommunications and entertainment industry, often requiring specific product knowledge. In contrast, Remote Customer Service Representatives handle a broader range of customer issues across various industries, with a focus on general support skills.

What are popular job titles related to Remote Call Center Directv jobs in Oregon?

For Remote Call Center Directv jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Directv jobs in Oregon look for?

The top searched job categories for Remote Call Center Directv jobs in Oregon are:

Remote Call Center Directv jobs near you

Full & Part Time Veterinary Call Center Specialist - Portland, OR

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Lake Oswego, OR • Remote

$16.50/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Join Heartstrings Pet Hospice as a Remote Call Center Representative (Veterinary Care Specialist)NOW HIRING: Veterinary Care Specialist In:Portland, Beaverton, Lake Oswego & Gresham, Oregon.

Make a meaningful difference - one compassionate conversation at a time.

Heartstrings Pet Hospice is seeking an experienced Call Center Representative, internally known as a Veterinary Care Specialist (VCS), to join our growing, mission-driven team. This role is 100% remote and plays a critical part in supporting families during some of the most emotional moments of their lives.

As a nationally recognized provider of in-home end-of-life care, hospice, and aftercare services, Heartstrings Pet Hospice is dedicated to ensuring every pet's final journey is guided by Compassion, Dignity, Respect, and Empathy. Our Call Center team is often the first point of contact for families, and their calm, caring presence sets the tone for everything that follows.

If you have a heart for helping people, thrive in fast-paced call environments, and want your work to truly matter - this role may be for you.

Requirements

Essential Functions & Responsibilities
  • Compassionately guide emotionally charged conversations related to:
    • In-home euthanasia
    • Hospice and palliative care
    • Quality-of-life concerns
    • Behavioral emergencies, including aggression or bite incidents
  • Deliver exceptional customer service through thoughtful, empathetic interactions with pet families
  • Handle a high volume of inbound calls in a remote, work-from-home environment
  • Accurately collect and document pet, family, and medical information
  • Schedule appointments efficiently using Heartstrings' scheduling platforms
  • Meet or exceed productivity, quality, and performance expectations
  • Demonstrate reliability, accountability, and sound judgment while adhering to assigned schedules
  • Collaborate with veterinarians and leadership to ensure seamless family support
  • Maintain punctuality, including attendance, break times, and shift coverage
  • Perform additional duties as needed to uphold the highest level of service excellence

Benefits

Requirements
  • Prior experience in:
    • High-volume call centers
    • Customer service roles such as (Funeral Assistant, Veterinary Technician, Hospice) etc.
    • Funeral Assistant, Medical, Veterinary Technician, or Hospice environments (strongly preferred)
  • Reliable wired Ethernet internet connection required
    (Satellite internet and 4G/5G hotspots are not supported) - Mandatory Internet Speed Test during Interview
  • Ability to quickly learn and navigate multiple software platforms, including:
    • Google Workspace (Gmail, Calendar, Maps)
    • Scheduling and phone systems
    • Zoom and internal communication tools
  • Comfortable working independently and succeed with minimal peer interaction
  • Strong attention to detail, adaptability and ability to exceed expectations in a growing organization
  • Dependable and punctual expected to be present and on time for every scheduled shift and meeting
  • Ability to attend and complete a mandatory 2-week training program at the start of employment
    (Training attendance is mandatory and an essential function of this role; employment will-not begin without full participation)
Physical Job Requirements
  • Ability to sit for extended periods of time
  • Manual dexterity to work continuously on a computer and keyboard
  • Ability to lift up to 15 pounds as needed
Schedule
  • Shift Hours: 6:00PM - 2:00AM (HST)
  • Schedules include evenings, weekends, and holidays
  • Mandatory 2-week paid training program at the start of employment
Benefits
  • Medical Insurance Plans, including a 100% employee-funded HSA option
  • Dental and Vision Insurance
  • Company-funded Wellness Resources
    (Mental, Financial, and Physical Health)
  • Life Insurance (Basic, Voluntary, and AD&D)
  • Short-Term and Long-Term Disability Insurance
  • Retirement Plan options:
    • Traditional 401(k) with 3% company match
    • Roth 401(k)
  • Generous Paid Time Off
  • Paid Parental Leave
  • Bereavement Leave
  • Ongoing Training & Professional Development
  • Pet Insurance
  • Fully Remote Work-From-Home Environment
Compensation
  • Hourly, non-exempt position
  • Eligible for overtime
  • Starting pay: $16.50 per hour

Apply