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Remote Business Process Consultant Assistant Jobs in Virginia

ECS

BPR Analyst

Arlington, VA · On-site +1

$140K - $155K/yr

... remote. We are seeking a Business Process Reengineering (BPR) professional to serve as a thought ... This is not a pure Jira administrator role and not a pure process consultant role; it requires ...

New

Aretum

Senior Business Process Analyst

Mclean, VA · On-site +1

$120K - $135K/yr

Due to the nature of our work as a federal consulting organization, employees may be expected to ... business process improvement activities. * Experience developing process documentation, intake ...

Maximus

Lead Consultant - Medicaid

VA · On-site +1

... Remote Country United States Working time Full-time Description & Requirements We are seeking a ... clients on business process redesign, program readiness, risk management, and performance ...

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ServiceNow Business Process Consultant (335)

iTech AG

Arlington, VA • On-site, Remote

Full-time

Re-posted 28 days ago

Job description

Description
OVERVIEW:
iTech AG is seeking a ServiceNow Business Process Consultant to support federal customer engagements by leading process discovery, analysis, optimization, and solution alignment efforts across the ServiceNow platform. This role serves as a trusted advisor to customer stakeholders, helping translate business needs into clear, actionable process designs and platform capabilities.
The ideal candidate combines strong business analysis and consulting skills with hands-on ServiceNow experience. They are confident in facilitating workshops, uncovering current-state challenges, defining future-state outcomes, and partnering closely with architects, developers, product owners, and client stakeholders to deliver practical, scalable solutions.
This role is best suited for a process-minded consultant who understands that successful ServiceNow delivery starts with understanding how the business works today, where it needs to go, and how to bridge that gap effectively.
RESPONSIBILITIES:
  • Lead process discovery, analysis, and optimization sessions with customer sponsors, process owners, and key stakeholders.

  • Facilitate workshops to assess current-state processes, identify pain points, and define desired future-state outcomes.

  • Translate business needs into clear process definitions, user stories, acceptance criteria, and implementation-ready requirements.

  • Advise Product Owners throughout the engagement on story refinement, prioritization, process alignment, and roadmap sequencing.

  • Collaborate with solution architects, developers, and technical consultants to ensure process design aligns with ServiceNow best practices and platform capabilities.

  • Identify opportunities for automation, process improvement, standardization, and operational efficiency.

  • Support the development of process maps, journey maps, requirements documents, workflow diagrams, and other solution artifacts.

  • Help customers understand the impact of process decisions on implementation approach, adoption, reporting, and long-term maintainability.

  • Support integration planning by identifying data flow, process dependencies, and reporting considerations across systems.

  • Communicate effectively with business, technical, and executive stakeholders at varying levels of detail.

  • Ensure deliverables are accurate, well-organized, timely, and aligned to customer objectives and project outcomes.

  • Contribute to team knowledge-sharing, best practices, and continuous improvement across the practice.

  • Other duties as assigned.

MINIMUM QUALIFICATIONS:
  • 3+ years of experience in business process consulting, business analysis, or process design within a technology or consulting environment.

  • Hands-on experience with ServiceNow implementations, ideally in federal or large enterprise environments.

  • Strong understanding of the Business Analyst function, including requirements gathering, process mapping, facilitation, and documentation.

  • Proven experience leading customer workshops and stakeholder interviews.

  • Ability to analyze complex business processes and identify current-state gaps and future-state opportunities.

  • Strong written and verbal communication skills, including the ability to present clearly to both technical and non-technical audiences.

  • Experience collaborating with developers, architects, project managers, product owners, and customer stakeholders.

  • Strong interpersonal skills, professionalism, and a customer-first mindset.

  • Ability to manage multiple priorities while maintaining attention to detail and quality.

EDUCATION AND CERTIFICATIONS:
  • Bachelor's degree in business administration, IT, or related field

  • ServiceNow Certified Systems Administrator (CSA)

PREFERRED QUALIFICATIONS:
  • One or more ServiceNow Certified Implementation Specialist (CIS) certifications, preferably CIS-ITSM.

  • Experience with multiple ServiceNow applications.

  • Background in process mining, process analysis, or business process improvement methodologies.

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