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Remote Bug Jobs in Texas (NOW HIRING)

Loxo

Technical Advisor

Austin, TX · Remote

$115K - $115K/yr

Most people see a software bug as a roadblock; you see it as a puzzle waiting to be solved. You are ... Remote-First: 100% remote-based workforce. * Flexibility: Unlimited vacation and PTO. * Growth: A ...

Numentica LLC

QA Tester - Salesforce/Java

Austin, TX · Remote

$30 - $38/hr

This is a remote position. Job Summary We are seeking a QA Tester with experience in functional ... Validate Java-based application enhancements and bug fixes. * Develop and maintain Selenium ...

micro1 AI

Software Engineer - AI Coding Expert

Dallas, TX · Remote

$40 - $85/hr

Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI ... Contribute expert-level knowledge to bug fixing, feature implementation, codebase refactoring, and ...

micro1 AI

Software Engineer - AI Coding Expert

Austin, TX · Remote

$40 - $85/hr

Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI ... Contribute expert-level knowledge to bug fixing, feature implementation, codebase refactoring, and ...

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Remote Bug information

What is the difference between Remote Bug vs Remote QA Tester?

AspectRemote BugRemote QA Tester
Required CredentialsBasic knowledge of bugs, troubleshooting skillsCertifications in QA, testing tools, or software development
Work EnvironmentCollaborates with developers, reports bugs remotelyTests software, documents issues, often works in testing environments remotely
Industry UsageCommon in software development, tech companiesUsed across software, app development, and tech industries
Search & Comparison IntentPeople compare bug reporting roles with QA testing roles

Remote Bug roles focus on identifying and reporting software issues, often requiring troubleshooting skills. Remote QA Testers perform systematic testing to ensure software quality, typically holding certifications in testing tools. While both roles work remotely within the tech industry, Remote Bugs are more about bug reporting, whereas Remote QA Testers conduct comprehensive testing processes.

What cities in Texas are hiring for Remote Bug jobs? Cities in Texas with the most Remote Bug job openings:
Remote Bug jobs near you
Technical Advisor

Technical Advisor

Loxo

Austin, TX • Remote

$115K - $115K/yr

Full-time

PTO

Posted 14 days ago

Job description

At Loxo, we believe that world-class software is only as good as the support behind it. We are looking for a Technical Advisor who takes pride in deep-level troubleshooting and obsessive follow-through. Most people see a software bug as a roadblock; you see it as a puzzle waiting to be solved. You are a customer advocate with a technical edge. 


As a technical advisor, you will own the lifecycle of an issue from discovery to resolution, ensuring that our users feel heard and our platform remains flawless. If you are a curious investigator who refuses to leave a technical question unanswered, we want to talk to you.


What You’ll Do

  • Advanced Troubleshooting: Diagnose and troubleshoot complex customer issues using logic, deductive reasoning, and testing.
  • Bug Lifecycle Management: Act as the primary owner for reported technical bugs, ensuring they are documented, escalated to the appropriate engineering teams, and tracked through to final resolution.
  • Effective Technical Communication: Provide exceptional support through email, chat, and video, explaining complex technical concepts and bug fixes clearly and concisely to non-technical users.
  • Proactive Advocacy: Eliminate technical roadblocks allowing customers to effectively achieve their goals.
  • Knowledge Development: Contribute to help articles and internal documentation to improve self-service resources based on recurring technical issues you’ve resolved.
  • Platform Expertise: Stay up-to-date on the latest platform features and updates to provide immediate, accurate technical guidance.


Who You Are

  • Analytical Problem-Solver: You have a proactive approach to identifying root causes and don't stop until you find a solution to a customer's challenge.
  • Tech-Savvy Detective: You are highly comfortable navigating software applications and learning new technologies quickly
  • Persistent Follow-Through: You take ownership of problems and follow through to resolution, ensuring no customer bug is left behind.
  • Customer-Centric: You are passionate about providing outstanding service and going the extra mile to ensure customer satisfaction.
  • Poised Under Pressure: You can manage difficult or escalated technical situations with poise, composure, and diplomacy.
  • Excellent Communicator: You have strong written skills and can adapt your style to explain complex information to any audience.


Qualifications

  • Experience: experience working directly with customers in a professional capacity (SaaS experience preferred).
  • Technical Literacy: Familiarity with CRM databases and ticketing systems (e.g., Intercom, Zendesk), as well as preferably applicant tracking systems (ATS), and job boards.
  • Industry Knowledge: Experience working within recruitment, SaaS, or HRIS industries is a significant plus.
  • Education: Bachelor’s degree or equivalent professional experience.
  • Skills: Strong analytical abilities and a demonstrated ability to identify risks.


Benefits

  • Remote-First: 100% remote-based workforce.
  • Flexibility: Unlimited vacation and PTO.
  • Growth: A challenging role that offers significant opportunities for development in a supportive team environment.