Senior Maximo Support Specialist- Remote
Reston, VA · On-site +1
ICF is seeking a team member for our customer, Bombardier, providing Level 1 Maximo support ... Remote Office (US99)
Senior Maximo Support Specialist- Remote
Reston, VA · On-site +1
ICF is seeking a team member for our customer, Bombardier, providing Level 1 Maximo support ... Remote Office (US99)
Remote Bombardier information
What is a remote bombardier?
A Remote Bombardier is a specialist responsible for targeting and releasing bombs from an aircraft using remote or automated systems, rather than traditional manual methods. They operate advanced equipment to ensure precise targeting and mission effectiveness, often from a control station within the aircraft or remotely. This role is crucial in modern military aviation, where accuracy and safety are paramount. Remote Bombardiers typically work closely with pilots, navigators, and mission planners to achieve their objectives.
What are the key skills and qualifications needed to thrive as a remote bombardier?
To thrive as a Remote Bombardier, you need a solid understanding of military tactics, targeting principles, and weapon systems, typically supported by relevant military training and certifications. Proficiency with advanced targeting software, remote weapon platforms, and secure communication systems is crucial. Strong decision-making, attention to detail, and the ability to remain calm under pressure distinguish top performers in this role. These skills and qualities are essential to ensure accuracy, mission success, and safety in high-stakes operational environments.
What are some common challenges faced by remote bombardier operators and how can they be addressed?
Remote Bombardier operators often encounter challenges such as maintaining clear communication with on-site teams, managing equipment from a distance, and adapting to different time zones or operational protocols. To overcome these, operators should leverage reliable communication tools, participate in regular virtual briefings, and ensure they are familiar with remote monitoring systems. Building strong relationships with field personnel and staying updated on local regulations can also help ensure smooth operations and safety compliance.
What is the difference between Remote Bombardier vs Remote Aircraft Maintenance Technician?
| Aspect | Remote Bombardier | Remote Aircraft Maintenance Technician |
|---|---|---|
| Certifications | FAA Airframe & Powerplant (A&P), Bombardier-specific training | FAA Airframe & Powerplant (A&P), manufacturer-specific certifications |
| Work Environment | Primarily office-based, supporting Bombardier aircraft remotely | Remote or on-site aircraft maintenance support |
| Industry Usage | Primarily in aerospace manufacturing and support for Bombardier aircraft | Aircraft maintenance across various manufacturers, including Bombardier |
The main difference between a Remote Bombardier and a Remote Aircraft Maintenance Technician lies in their focus. Remote Bombardier roles are specialized in supporting Bombardier aircraft through remote diagnostics and technical support, often requiring Bombardier-specific certifications. In contrast, Remote Aircraft Maintenance Technicians may support multiple aircraft brands and typically hold general FAA A&P certifications. Both roles require technical expertise but differ in scope and manufacturer specialization.
Does Remote Bombardier have remote jobs?
Remote Bombardier offers remote job opportunities in various roles, often requiring skills in communication, technical knowledge, and the ability to work independently. These positions may include customer service, technical support, or administrative tasks, depending on the company's current openings.
How to get hired by Bombardier?
To get hired as a Bombardier employee, candidates should review current job openings on the company's careers website, ensure they meet the required qualifications and experience, and submit a tailored application. Relevant skills often include technical expertise, safety knowledge, and familiarity with aerospace or transportation industries, along with a professional resume and interview preparation.
What are the most commonly searched types of Bombardier jobs in Virginia?
The most popular types of Bombardier jobs in Virginia are:
What are popular job titles related to Remote Bombardier jobs in Virginia?
For Remote Bombardier jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Bombardier jobs in Virginia look for?
The top searched job categories for Remote Bombardier jobs in Virginia are:
Part-time
Re-posted 7 days ago
Key responsibilities
Respond to user requests by handling calls, emails, chats, Teams messages, or tickets and log incidents and service requests accurately.
Perform troubleshooting and resolutions for issues such as transaction failures, password problems, account unlocks, software errors, and basic hardware issues, guiding users through step-by-step solutions.
Create and update logs, FAQs, knowledge repositories, and tickets, and escalate issues to higher support tiers when necessary.
Job description
ICF is seeking a team member for our customer, Bombardier, providing Level 1 Maximo support services. The candidate should have functional familiarity with Maximo applications.
**This role requires working 7am-7pm EDT on Saturday and Sunday
Responsibilities:
Respond to User Requests
Perform Troubleshooting and Resolutions
Manage Logs and Tickets
Escalate as needed
Apply best practices
Give good Customer Service
Required Skills:
Preferred Skills:
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$119,323.00 - $202,850.00
Nationwide Remote Office (US99)
**This role requires working 7am-7pm EDT on Saturday and Sunday
Responsibilities:
Respond to User Requests
- Handle incoming calls, emails, chats, Teams messages or tickets (as assigned by Bombardier)
- Log all incidents and service requests accurately in the appropriate systems
Perform Troubleshooting and Resolutions
- Resolve common issues like inability to complete transactions; providing know-how and resources to enable the user; resolving password issues; account unlocks, resolving software error messages, and basic hardware problems (resolution, printing, bar code reading etc.)
- Guide users through step-by-step solutions (e.g., redo transactions; restart device, check network; etc.).
Manage Logs and Tickets
- Create and update logs, FAQs, quick reference documents; knowledge repositories; tickets, document troubleshooting steps, and maintain detailed records for future reference
Escalate as needed
- Identify when an issue exceeds business support Tier 1 scope and escalate to Tier 2 or Tier 3 with complete documentation in the requisite systems, following defined protocols
Apply best practices
- Leverage a Tiered Structure: Triage and route issues by complexity to optimize resources
- Focus on First Contact Resolution (FCR): Aim to resolve as many issues as possible during the first interaction
- Use Knowledge Bases & Scripts: Standardize responses for common issues to improve speed and consistency
- Track Metrics: Monitor FCR, response time, and customer satisfaction to drive improvements
- Continuous Training: Keep Tier 1 agents updated on the latest with system and business processes
Give good Customer Service
- Maintain professionalism, clear communication, and empathy- this Tier 1 is the "face of Maximo MRO at Bombardier"
Required Skills:
- 2+ years of experience providing Maximo Level 1 support services
Preferred Skills:
- 2+ Years Maximo Development/Configuration/Functional use Experience in Facilities Management
- Experience with Maximo integrations to/from external systems. i.e. SAP and Peoplesoft
- Experience with custom implementations to the Maximo COTS model
- Certified Maximo 7 or MAS practitioners
- Familiarity with adjusting automation scripts in Python or JavaScript
- Apply industry experience and leading practices to architect, design, develop and implement IBM Maximo solutions to support complex business requirements.
- As a Maximo Developer, support Analysis, Design, Build, Test, Configuration, and Deployment activities
- Assist with or lead the business process design activities to drive out the complete application requirements: functional, quality, integration, and security.
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$119,323.00 - $202,850.00
Nationwide Remote Office (US99)
About ICF International
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
1,001 - 5,000 Employees
Headquarters location
Reston, VA, US
Year founded
1969