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Remote Bilingual Collections Specialist Jobs in Decatur, AL

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Remote Bilingual Collections Specialist information

See Decatur, AL salary details

$10

$18

$28

How much do remote bilingual collections specialist jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote bilingual collections specialist in Decatur, AL is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.81 per hour, depending on experience, location, and employer.

What is the difference between Remote Bilingual Collections Specialist vs Remote Bilingual Credit Analyst?

AspectRemote Bilingual Collections SpecialistRemote Bilingual Credit Analyst
Primary RoleRecover overdue payments and manage delinquent accountsAssess creditworthiness and analyze financial data for lending decisions
Required SkillsDebt collection, negotiation, bilingual communicationFinancial analysis, credit scoring, bilingual communication
Work EnvironmentCustomer service, collections departmentFinance, credit department
CertificationsNone typically required, some collections certificationsFinancial certifications like CFA or credit-specific training

While both roles require bilingual skills and work in finance-related environments, the Remote Bilingual Collections Specialist focuses on recovering overdue payments, whereas the Remote Bilingual Credit Analyst evaluates credit risk for lending decisions.

What are some common challenges faced by Remote Bilingual Collections Specialists, and how can they be overcome?

Remote Bilingual Collections Specialists often face challenges such as managing time effectively across different time zones, handling language barriers with diverse clients, and maintaining high levels of motivation without in-person team interaction. To overcome these challenges, it's helpful to establish a structured daily routine, utilize translation tools and language resources, and actively participate in virtual team meetings to stay connected. Strong communication skills and adaptability are key to building rapport with clients and collaborating efficiently with colleagues in a remote setting.

What are the key skills and qualifications needed to thrive as a Remote Bilingual Collections Specialist, and why are they important?

To thrive as a Remote Bilingual Collections Specialist, you need strong communication skills in at least two languages, knowledge of collections practices, and typically a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and basic office tools is important, along with any relevant certifications in collections or customer service. Exceptional negotiation, problem-solving abilities, and a high degree of professionalism help build rapport with clients and resolve outstanding debts effectively. These skills ensure effective, culturally sensitive communication and maximize recovery rates while maintaining positive customer relationships in a remote work environment.

What is a Remote Bilingual Collections Specialist?

A Remote Bilingual Collections Specialist is a professional who works from a remote location to contact customers with overdue accounts and recover outstanding payments. They communicate with clients in two or more languages, addressing payment issues and negotiating repayment plans. This role often involves making phone calls, sending emails, and updating account records while ensuring compliance with relevant laws and regulations. Bilingual skills are essential to assist a diverse customer base effectively. The position typically requires strong communication, negotiation, and organizational abilities.
What are popular job titles related to Remote Bilingual Collections Specialist jobs in Decatur, AL? For Remote Bilingual Collections Specialist jobs in Decatur, AL, the most frequently searched job titles are:
What cities near Decatur, AL are hiring for Remote Bilingual Collections Specialist jobs? Cities near Decatur, AL with the most Remote Bilingual Collections Specialist job openings:
Remote Bilingual Collections Specialist jobs near you
Customer Service Representative - Bilingual Spanish/English - Remote

Customer Service Representative - Bilingual Spanish/English - Remote

Teleperformance USA

Huntsville, AL • Remote

$15.25 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Category : Customer Service/Support

As a Bilingual Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Application Deadline: Ongoing until positions are filled.

To apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. 

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. 

Equal Opportunity Employer 

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here.  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Your Responsibilities

Bilingual Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. 

  • Handle and carefully respond to all customer inquiries

  • Provide excellent customer service through active listening

  • Work with confidential customer information and treat it sensitively

  • Aim to resolve issues on the first call by being proactive

  • Appropriately communicate with customers

  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications:

  • Fluent in Spanish and English
  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and/or sales experience preferred.
  • College degree preferred but not required.

Key Competencies:

  • Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication: Outstanding communication, listening, and analytical skills.
  • Organizational Skills: Strong organizational and problem-solving skills.
  • Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

  • Internet Requirements:
    • A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
    • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN 
    • Proof of internet speed required

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