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Remote Bank Customer Service Jobs in Rochester, MI

Integra Partners

Customer Service Representative

Troy, MI · On-site +1

$18/hr

At least 1-year previous experience in a customer service role * Previous call center and/or health ... Career development opportunities Remote Opportunities We are actively seeking new colleagues in:

Liveops

Remote Spanish Bilingual Customer Service

Livonia, MI · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Detroit, MI · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Troy, MI · Remote

$14.75 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Warren, MI · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Utica, MI · Remote

$14.25 - $17.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Macomb, MI · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsBank Customer Service JobsRemote Bank Customer Service JobsRemote Bank Customer Service Jobs in Rochester, MI

Remote Bank Customer Service information

See Rochester, MI salary details

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How much do remote bank customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for remote bank customer service in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is a Remote Bank Customer Service job?

A Remote Bank Customer Service job involves assisting customers with their banking needs through phone, email, or live chat while working from home. Responsibilities include handling account inquiries, troubleshooting issues, processing transactions, and providing information about banking products and services. Strong communication, problem-solving skills, and knowledge of banking procedures are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Bank Customer Service position, and why are they important?

To excel as a Remote Bank Customer Service representative, you need a background in customer service, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with banking software, CRM systems, and secure communication tools is often required, with some employers preferring certification in financial services or related areas. Outstanding verbal communication, patience, and emotional intelligence are essential soft skills for building trust with customers remotely. These competencies enable representatives to resolve inquiries efficiently, ensure security, and maintain excellent client relationships in a digital environment.

What does a typical workday look like for someone in Remote Bank Customer Service?

A typical day as a Remote Bank Customer Service representative involves assisting customers via phone, email, or secure chat with account inquiries, troubleshooting issues like online banking access, and explaining financial products or services. You’ll often work from a dedicated home office, following structured shifts that may include evenings or weekends depending on the bank’s hours. Collaboration with other team members, supervisors, and technical support is common, especially when resolving complex client requests. The role offers opportunities to expand your financial knowledge, and many banks provide pathways for advancement into supervisory or specialized banking roles.

What job categories do people searching Remote Bank Customer Service jobs in Rochester, MI look for? The top searched job categories for Remote Bank Customer Service jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Bank Customer Service jobs? Cities near Rochester, MI with the most Remote Bank Customer Service job openings:
Remote Bank Customer Service jobs near you
Customer Service Representative

Customer Service Representative

Integra Partners

Troy, MI • On-site, Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Integra Partners works with hundreds of healthcare providers of durable medical equipment, orthotics and prosthetics to help facilitate the care of thousands of patients per year. To ensure we are operating at the highest professional standard for our network of patients, health plans and providers, we are seeking dynamic individuals to come join our call center as Customer Service Representatives. As the first point of contact for inquiries from our external partners and patients, this role will also be tasked with managing a large volume of important documents that ensure our business runs smoothly. To WOW our customers, you are driven by providing a best-in-class client experience for all parties both internally and externally, you take great pride in operating in a client-facing environment and value working cross-functionally to deliver innovative client and member-focused solutions.
Job Responsibilities and Duties
  • Handle and resolve customer questions and concerns; you'll answer 50-60 calls per day on average
  • Provide detailed notes and follow-up information in the CRM during each call
  • Research and respond to inquiries using our internal systems, CRM, and other software programs
  • Manage other patient, health plan, or healthcare providers needs and escalate as required
  • Route health plan representatives and providers to appropriate internal resources
  • Maintain a 90% or higher quality assurance score on calls

What will you learn in the first 30 days?
  • In your first 30 days you will learn the function of the call center within the company and go through a comprehensive training program
  • You will fully understand your job role and responsibilities, and which tools assist you in your position.
  • You will be able to answer basic inquiries and questions, as well as how to escalate inquiries to other representatives and departments

What will you achieve in the first 90 days?
  • You will be able to answer complex questions or know where to get answers or support.
  • You will be contributing your skills and knowledge to meet your department's metrics and goals.
  • You will receive feedback and coaching from our Quality Assurance team to ensure you adhere to company policies and are providing exceptional customer service.
  • You will have regular monthly one-on-one meetings with leaders for mutual feedback and have initiated your personal development plan.

Starting Pay: $18.00/hour
Knowledge/Skills/Abilities
  • Able to prioritize, organize with excellent attention to detail and problem-solving skills.
  • Sound judgement and critical thinking
  • Must be reliable, highly motivated self-starter, able to multitask and work independently within a fast-paced, team environment.
  • Conduct yourself in a courteous, helpful, and professional manner
  • Ability to work overtime as required
  • Must follow policies regarding attendance and punctuality
  • Maintain a climate of teamwork and collaborative problem solving
  • Add value and positive contributions towards the company and department culture

Required Experience
  • At least 1-year previous experience in a customer service role
  • Previous call center and/or healthcare experience preferred
  • Ability to type at least 40 words per minute (WPM)
  • Proficiency using a Microsoft Windows operating system
  • Proficiency using Microsoft Outlook, Word, internet browsers, and web-based applications
  • Proficient verbal and written English communication skills
  • Detail-oriented and accurate in your work
  • Ability to conduct yourself in a courteous, helpful, and professional manner
  • Active listening skills
  • Ability to work assigned schedules and follow policies regarding attendance and punctuality
  • High-speed home internet connection
  • A private workspace within the home free from distractions
  • Ability to handle confidential and protected health information in accordance with company policies and procedures

Benefits Offered
  • Competitive compensation and annual bonus program
  • 401(k) retirement program with company match
  • Company-paid life insurance
  • Company-paid short term disability coverage (location restrictions may apply)
  • Medical, Vision, and Dental benefits
  • Paid Time Off (PTO)
  • Paid Parental Leave
  • Sick Time
  • Paid company holidays and floating holidays
  • Quarterly company-sponsored events
  • Health and wellness programs
  • Career development opportunities

Remote Opportunities
We are actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, Nevada, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington.
Our Story
Founded in 2005, Integra Partners is a leading national durable medical equipment, prosthetic, and orthotic supplies (DMEPOS) network administrator. Our mission is to improve the quality of life for the communities we serve by reimagining access to in-home healthcare. We connect Payers, Providers, and Members through innovative technology and streamlined workflows affording Members access to top local Providers and culturally competent care. By focusing on transparency, accountability, and adaptability, we help deliver better health outcomes and more efficient management of complex healthcare benefits. Integra Partners is a wholly owned subsidiary of Point32Health.
With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We're looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.
Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.

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