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Remote Azure Support Engineer Jobs in Lake Forest, IL

Flexera

Senior Technical Support Engineer

Itasca, IL · On-site +1

Participate in customer calls and remote technical sessions as a technical expert. * Drive ... Expert-level experience with AWS, Azure, or Google Cloud Platform. * Kubernetes and container ...

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... You will regularly need to collate information from SQL databases, remote server logs and client ...

Carefeed

Support Engineer

Chicago, IL · On-site +1

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... You will regularly need to collate information from SQL databases, remote server logs and client ...

Collectiv

Data Engineer (Azure, Fabric, Databricks)

Chicago, IL · On-site +1

$118K - $141K/yr

Role Overview The Data Engineer is responsible for designing, implementing, and supporting modern ... At Collectiv, your career thrives with a perfect blend of remote flexibility, growth potential, and ...

Collectiv

Data Engineer (Azure, Fabric, Databricks)

Chicago, IL · On-site +1

$118K - $141K/yr

Role Overview The Data Engineer is responsible for designing, implementing, and supporting modern ... At Collectiv, your career thrives with a perfect blend of remote flexibility, growth potential, and ...

YO AI Labs

DevOps Expert - Remote

Chicago, IL · Remote

$30 - $80/hr

Remote Job Overview We are seeking experienced Developer & Infrastructure Experts to evaluate AI ... * Platform Engineering * AWS / Azure / GCP * Kubernetes / Docker * Terraform * CI/CD * GitHub ...

Stryker

Senior Lead Data Engineer (Remote)

Chicago, IL · On-site +1

Design, build, and optimize Azure-based data solutions using technologies such as Databricks, Delta ... Support the development of internal data products, APIs, and user-facing applications that simplify ...

YO AI Labs

AI/ML Engineer - Remote

Chicago, IL · Remote

$200 - $350/hr

Remote Job Summary We are seeking an experienced AI/ML Engineer to build and deploy secure ... Deploy AI solutions across secure cloud environments such as AWS GovCloud, Google GovCloud, Azure ...

YO AI Labs

Infrastructure Expert - Remote

Chicago, IL · Remote

$30 - $80/hr

Remote Job Overview We are seeking experienced Developer & Infrastructure Experts to evaluate AI ... Review workflows involving GitHub, GitLab, Azure DevOps, and JIRA . * Assess AI agents and ...

The Rockridge Group

Cloud Engineer

Chicago, IL · Remote

$57.50 - $76.75/hr

Cloud Engineer Duration: 6 months Location: Remote, POST COVID Chicago, IL DETAILS: * Looking for a Terraform Guru. * Project based work in Microsoft Azure. Should be proficient in Azure , CI/CD ...

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How much do remote azure support engineer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote azure support engineer in Lake Forest, IL is $39.48, according to ZipRecruiter salary data. Most workers in this role earn between $29.28 and $46.15 per hour, depending on experience, location, and employer.

What is a Remote Azure Support Engineer?

A Remote Azure Support Engineer is an IT professional who provides technical assistance and troubleshooting for Microsoft Azure cloud services, working from a remote location. They help customers resolve issues related to Azure infrastructure, networking, security, and application deployment. These engineers typically communicate with clients via email, chat, or phone to diagnose and solve problems, implement solutions, and ensure optimal use of Azure services. In addition, they may provide guidance on best practices, monitor system performance, and escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a Remote Azure Support Engineer?

To thrive as a Remote Azure Support Engineer, you need a strong understanding of Microsoft Azure services, cloud computing concepts, and troubleshooting methodologies, typically backed by a degree in computer science or a related field. Familiarity with tools like Azure Portal, PowerShell, Azure CLI, and certifications such as Microsoft Certified: Azure Administrator Associate are highly valuable. Excellent problem-solving abilities, communication skills, and a customer-focused mindset help you resolve issues efficiently and provide high-quality support remotely. These skills and qualifications are vital to ensuring system reliability, resolving technical challenges quickly, and maintaining customer satisfaction in a dynamic cloud environment.

What are some common challenges faced by Remote Azure Support Engineers and how can they be managed effectively?

Remote Azure Support Engineers often encounter challenges such as troubleshooting complex cloud environments without physical access to client infrastructure, managing multiple high-priority tickets simultaneously, and keeping up with frequent Azure updates. Effective communication skills and a structured approach to problem-solving are essential, as much of the support work involves collaborating with customers and internal teams through virtual channels. Staying current with Azure documentation and actively participating in knowledge-sharing within the team can help engineers resolve issues efficiently and stay ahead of technological changes.

What is the difference between Remote Azure Support Engineer vs Remote Cloud Support Engineer?

AspectRemote Azure Support EngineerRemote Cloud Support Engineer
CertificationsAzure Certifications (e.g., AZ-104, AZ-303)Cloud certifications (e.g., AWS, Azure, Google Cloud)
Work EnvironmentRemote, supporting Azure cloud servicesRemote, supporting multiple cloud platforms
Industry UsagePrimarily in organizations using Microsoft AzureIn organizations using various cloud providers
Job FocusAzure-specific support and troubleshootingSupport across multiple cloud environments

The Remote Azure Support Engineer specializes in supporting Microsoft Azure services, requiring Azure-specific certifications and knowledge. In contrast, the Remote Cloud Support Engineer offers support across various cloud platforms, including Azure, AWS, and Google Cloud. Both roles are remote and involve troubleshooting cloud issues, but the Azure Support Engineer focuses solely on Azure environments, making it ideal for organizations heavily invested in Microsoft cloud solutions.

What are popular job titles related to Remote Azure Support Engineer jobs in Lake Forest, IL?

For Remote Azure Support Engineer jobs in Lake Forest, IL, the most frequently searched job titles are:

What job categories do people searching Remote Azure Support Engineer jobs in Lake Forest, IL look for?

The top searched job categories for Remote Azure Support Engineer jobs in Lake Forest, IL are:

What cities near Lake Forest, IL are hiring for Remote Azure Support Engineer jobs?

Cities near Lake Forest, IL with the most Remote Azure Support Engineer job openings:

Remote Azure Support Engineer jobs near you

Senior Technical Support Engineer

Flexera

Itasca, IL • On-site, Remote

Full-time

Posted 5 days ago

Job description

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments-from on-premises to SaaS to containers to cloud.
We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
The Senior Technical Support Engineer is responsible for resolving the complex customer issues involving mission critical production environments, collaborating with team members, working to resolve escalations, and play a role in improving support processes. This role combines deep technical expertise, customer advocacy, operational excellence, and cross-functional collaboration to deliver exceptional customer outcomes.
Key Responsibilities
Technical Leadership
  • Own and lead complex technical investigations and customer escalations.
  • Partner closely with Engineering, Product Management, and other internal teams to drive timely issue resolution.
  • Develop towards being subject matter expert for assigned products and supporting technologies.
  • Participate in technical swarms, case reviews, and collaborative troubleshooting efforts.
  • Mitigate escalations through proactive customer engagement and technical leadership.
  • Develop deep expertise in FinOPs, cloud platforms, infrastructure technologies, and product integrations.

Customer Success
  • Understand customer business objectives and align technical recommendations to those outcomes.
  • Manage high-severity and high-impact customer cases.
  • Maintain excellent customer communication throughout the support lifecycle.
  • Adapt communication style appropriately for customers, executives, engineering teams, and support peers.
  • Participate in customer calls and remote technical sessions as a technical expert.
  • Drive successful outcomes while maintaining high customer satisfaction.

Knowledge Sharing and Mentorship
  • Create, review, and approve technical documentation and knowledge articles.
  • Deliver technical training sessions and contribute to internal enablement programs.
  • Identify knowledge gaps and proactively share expertise across the team.
  • Assist in developing and improving learning paths and technical training materials.

Operational Excellence
  • Demonstrate exemplary case ownership, documentation, and case hygiene.
  • Successfully manage multiple complex support cases simultaneously.
  • Ensure support processes and procedures are consistently followed.
  • Perform effective follow-the-sun handoffs and knowledge transfers.
  • Support operational agility by adjusting priorities as business needs evolve.
  • Help drive improvements to support workflows, tools, and processes.

Collaboration
  • Participate in support swarms and case reviews.
  • Seek help and assist teammates with technical challenges and case management.
  • Collaborate effectively across Support, Engineering, Product, Customer Success, and Operations teams.
  • Drive cross-functional initiatives that improve business outcomes and customer experience.
  • Identify opportunities for process improvement and advocate for positive change.

Required Qualifications
  • 5+ years of progressive experience in Technical Support, Cloud Operations, Site Reliability Engineering, DevOps, or related technical roles.
  • Strong troubleshooting and root cause analysis skills.
  • Experience supporting distributed systems, SaaS platforms, or cloud-native applications.
  • Experience working directly with engineering teams during escalations and defect investigations.
  • Experience working with enterprise CRM and ticketing systems including Salesforce and Freshdesk.
  • Demonstrate enthusiasm to development within the role and the ability to grow in their career.
  • Exceptional English verbal and written communication skills.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications
  • Expert-level experience with AWS, Azure, or Google Cloud Platform.
  • Kubernetes and container technologies.
  • Infrastructure automation and CI/CD concepts.
  • Networking, security, and systems administration experience.
  • FinOps, cloud cost optimization, or cloud operations experience.
  • Experience supporting Spot Ocean, Elastigroup, or similar cloud infrastructure platforms.
  • Relevant industry certifications (AWS, Azure, GCP, Kubernetes, FinOps).

Success Measures
A successful Technical Support Engineer:
  • Consistently delivers high-quality customer outcomes.
  • Frequently leads resolution of complex technical issues.
  • Demonstrates strong case ownership and documentation practices.
  • Serves as a trusted mentor and technical leader.
  • Proactively identifies and addresses knowledge gaps.
  • Contributes to support process improvements and operational effectiveness.
  • Meets or exceeds key support metrics, including customer satisfaction and responsiveness.
  • Drives collaboration across teams to improve customer experience and business results.

Referenced Technologies
  • AWS CloudWatch
  • Amazon EKS
  • Amazon ECS
  • Azure Portal
  • Azure Kubernetes Service (AKS)
  • Google Cloud Platform (GCP)
  • Google Kubernetes Engine (GKE)
  • Kubernetes
  • MySQL

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.

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