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The Account Manager is a member of AVI-SPL's Voice Collaboration team accountable for supporting the design, sale and support of one or more primary collaboration platforms Microsoft, Cisco, Zoom, as well as select UCaaS and CCaaS platform solutions (Ring Central, Vonage, 8 by 8, Five Nine, Genesys, Nice, Avaya, Mitel) as a part of AVISPLs Unified Communications and Collaboration Strategy. This position is responsible for coordination and communication between internal AVI-SPL stakeholders, sellers, and partner teams to ensure effective planning, implementation, and lifecycle management of key processes, product development, and service delivery. The position provides input in all aspects of strategy development and implementation leveraging specific expertise in Unified Communications and Collaboration and related Information technology topics. This role is strategic in nature but will also participate in tactical efforts within the business by providing oversight, leadership, and direction to ensure UCC Cloud pre-sales, sales and delivery processes are accurate, updated and fully adopted.
Essential Duties and Responsibilities

• Accelerates demand generation, sales pipeline growth, and marketing programs that enable AVI-SPL Account Managers to win business and expand market share in target markets.
• Supports frontline sales managers in executing effective UCC Cloud go to market strategies and establishing a sales coaching program where required.
• Supports buying and selling processes at all stages, from lead generation through win/loss as it relates to customer experiences and life-cycle activities.
• Actively partners with the focused collaboration solution partners or manufacturer - Microsoft, Cisco, Zoom, and UCaaS and CCaaS providers to promote Cloud sales at AVISPL, and develops co-sell motion activities that drive new opportunities to AVISPL sales teams.
• Self-starter with the ability to create leads and support growth in market or territory related to voice, contact center and other related technologies and the ability to execute and meet deadlines.
• Ability to hunt for new opportunities and network - create relationships with key partner suppliers to drive net new leads for the business.
• Business management capabilities, reporting into leadership activities and pipeline management/accuracy within internal AVI SPL systems.
• Supports training, content/sales messaging, processes, practices, forms, and tools to support the sales force.
• Supports Customers Experience programs for all UCC Platform Products as well as Voice and Phone projects and coordinates Customer Experience activities for promoting adoption, expansion, and renewal throughout the Customer life-cycle.
• Understand our global capabilities with UCC Cloud. Support all the global locations through the licensing design, quoting and buying process.
• Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with internal/external needs and the overall UCC Practice-strategy
• Attend regular meetings with voice collaboration and service sales teams.
• Assist the key practice leads in managing opportunities and driving demand for those platforms within AVI SPL and outside AVI SPL with new and current customers.

• Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout AVI-SPL and for our customers

• Other duties assigned as needed

Skills and Abilities

• Must have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines
• Strong communication skills, both written and oral - along with professional, interpersonal and relationship building skills
• Strong business acumen and ability to interface credibly at the CxO level
• Strong ability to multi-task, prioritize, manage time and work in a self-directed manner
• Deep knowledge of the focused collaboration solution partners or manufacturers - Microsoft, Cisco, Zoom - and select UCaaS and CCaaS platforms (Ring Central, Vonage, 8 by 8, Five Nine, Genesys, Nice, Avaya, Mitel), both technical and sales related.
• Demonstrate leadership and management skills in a team-oriented, collaborative environment
• Exceptional strategic thinking and structured problem-solving skills
• Technical aptitude and ability to be a self-driven learner with credible understanding of UCC, IT, Audio/Visual, Collaboration and Meeting space technologies overall
• Must have intimate knowledge of regional differences in support of international deployments
• Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat

Education and/or Experience

• Minimum of a 4-year degree or comparable industry experience is required
• Experience working with international accounts/program deployments preferred
• Relevant Microsoft, Cisco, Zoom and/or Google Certifications preferred. Especially sales focused certifications.
• Sales and Sales Support Experience Preferred
• 5+ years of experience in UCC, AV technology or Enterprise Technology management preferred

Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment

Work Hours
Work hours may vary based on client requirements and may include travel to various locations in support of the account
AVI-SPL reserves the right to alter work hours and work location as deems necessary
AVI-SPL is an AA/Disabled/Veteran Protected Employer
VEVRAA Federal Contractor
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law.
Pay Type
Min Base
Max Base
Salary + Uncapped Commissions
$65k
$90k
This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.