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Remote Autocad Jobs in Reading, PA (NOW HIRING)

PROTOGEN INC

Lead Power Systems Engineer

Quakertown, PA · Remote

$140K/yr

Lower 48 United States Employment Type: Full-time, Remote The Lead Power Systems Engineer is a key ... AutoCAD, Revit, etc. is a plus * Ability to quickly develop proficiency with energy and economic ...

PROTOGEN INC

Lead Power Systems Engineer

Quakertown, PA · Remote

$140K/yr

Lower 48 United States Employment Type: Full-time, Remote The Lead Power Systems Engineer is a key ... AutoCAD, Revit, etc. is a plus * Ability to quickly develop proficiency with energy and economic ...

PROTOGEN INC

Lead Power Systems Engineer

Quakertown, PA · Remote

$140K/yr

Lower 48 United States Employment Type: Full-time, Remote The Lead Power Systems Engineer is a key ... AutoCAD, Revit, etc. is a plus * Ability to quickly develop proficiency with energy and economic ...

All JobsAutocad JobsRemote Autocad JobsRemote Autocad Jobs in Reading, PA

Remote Autocad information

See Reading, PA salary details

$15

$24

$35

How much do remote autocad jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote autocad in Reading, PA is $24.08, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $26.11 per hour, depending on experience, location, and employer.

What is a remote AutoCAD job?

A Remote AutoCAD job involves using AutoCAD software to create and modify technical drawings and plans, typically for architecture, engineering, or manufacturing projects, while working from a location outside of a traditional office, such as from home. Remote AutoCAD professionals collaborate with teams and clients online, using digital tools to share files and communicate project updates. These jobs require proficiency in AutoCAD and often demand strong self-management, attention to detail, and the ability to meet deadlines independently.

What are the key skills and qualifications needed to thrive as a remote AutoCAD designer?

To thrive as a Remote AutoCAD Designer, you need strong proficiency in drafting, technical drawing, and spatial visualization, generally supported by a degree in engineering, architecture, or a related field. Mastery of AutoCAD software and familiarity with related tools like Revit or Civil 3D, as well as certifications such as Autodesk Certified Professional, are typically required. Excellent communication, self-motivation, and time management are vital soft skills for effective remote collaboration and project delivery. These skills and qualities ensure accurate designs, meet client specifications, and enable efficient teamwork across distributed environments.

What are some common challenges faced by remote AutoCAD professionals, and how can they be managed effectively?

Remote AutoCAD professionals often face challenges such as ensuring clear communication with team members, managing file versions, and maintaining productivity outside a traditional office environment. To overcome these, it's important to use collaborative tools like cloud-based file sharing, establish regular check-ins with project teams, and create a dedicated workspace to minimize distractions. Staying organized and proactive in communication helps ensure that project requirements and revisions are understood and delivered on time.

What is the difference between Remote Autocad vs Remote Civil Designer?

AspectRemote AutocadRemote Civil Designer
CredentialsAutoCAD certification, drafting experienceAutoCAD certification, civil design experience
Work EnvironmentRemote, design and drafting tasksRemote, civil engineering and site planning
Industry UsageArchitecture, engineering, constructionUrban planning, infrastructure projects
Job Focus2D/3D drafting, technical drawingsCivil design, grading, site layouts

Remote Autocad professionals focus on drafting and creating technical drawings across various industries, while Remote Civil Designers specialize in civil engineering projects like site planning and infrastructure. Both roles require AutoCAD skills and often work remotely, but their project focus and industry applications differ.

More about Remote Autocad jobs

What are the most commonly searched types of Autocad jobs in Reading, PA?

The most popular types of Autocad jobs in Reading, PA are:

What are popular job titles related to Remote Autocad jobs in Reading, PA?

For Remote Autocad jobs in Reading, PA, the most frequently searched job titles are:

What cities near Reading, PA are hiring for Remote Autocad jobs?

Cities near Reading, PA with the most Remote Autocad job openings:

Remote Autocad jobs near you
Infographic showing various Remote Autocad job openings in Reading, PA as of August 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,086 per year, or $24.1 per hour.

Customer Success Agent

Quakertown, PA • Remote

SYNERGIS TECHNOLOGIES, LLC
Software Development • 51 - 200 employees
Learn more about SYNERGIS TECHNOLOGIES, LLCexternal

$15.75 - $21.25/hr

Full-time

Posted 16 days ago

Job description

Position SummaryThe Customer Success Agent (CSA) is responsible for delivering exceptional technical support and customer service to Adept customers throughout the customer lifecycle. Acting as the primary technical resource for support requests, the CSA diagnoses, troubleshoots, and resolves issues involving Adept software, Microsoft Windows Server environments, Microsoft SQL Server, IIS, authentication services, engineering applications, and related infrastructure.
The CSA partners closely with Customer Success Managers (CSMs), Quality Assurance, Product Management, Development, Professional Services, and Sales to ensure customer issues are resolved efficiently while continuously improving the customer experience. In addition to technical support, the CSA contributes to product quality through testing, documentation, and knowledge sharing.
This position requires strong technical aptitude, excellent communication skills, and a customer-first mindset. The CSA participates in an after-hours on-call rotation providing 24x7 support for critical customer issues in accordance with company support policies and customer service level agreements (SLAs).
Essential AccountabilitiesTimeResponsibilityDescription65%Customer Technical SupportProvide world-class technical support to Adept customers through phone, email, remote sessions, and ticketing systems.25%Quality Assurance & Technical ValidationAssist with software testing, issue replication, and validation of product fixes.5%Documentation & Knowledge ManagementCreate and maintain technical documentation and customer knowledge resources.5%Professional Services & Additional ResponsibilitiesSupport customer events, training, and other departmental initiatives. Essential Duties & Responsibilities1. Customer Technical Support (65%)
Serve as the primary point of contact for customer technical support by:
  • Responding to customer requests through phone, email, web, and support ticket systems.
  • Diagnosing and resolving issues involving:
    • Adept Desktop and Web applications
    • Microsoft Windows Server
    • Microsoft SQL Server
    • IIS
    • Authentication (Active Directory, LDAP, SSO)
    • CAD integrations (AutoCAD, Inventor, SOLIDWORKS, etc.)
    • File management, document lifecycle, and engineering workflows
  • Managing customer cases using Salesforce and Atlassian Jira while maintaining accurate documentation and timely updates.
  • Prioritizing and resolving incidents according to defined service level agreements.
  • Escalating complex technical issues to Engineering or Product Management when appropriate.
  • Performing remote troubleshooting sessions to identify root causes and implement corrective actions.
  • Restoring customer confidence through professional, timely, and effective communication.
  • Following established troubleshooting procedures while documenting resolutions for future reference.
  • Participating in regular team meetings, case reviews, and continuous improvement initiatives.
  • Building strong customer relationships through professionalism, responsiveness, and technical expertise.

24x7 On-Call Support
  • Participate in a rotating after-hours on-call schedule providing 24 hours per day, 7 days per week support for customer issues.
  • Respond to emergency support requests within established response time objectives.
  • Coordinate with Development, Product Management, and leadership during critical customer outages.
  • Ensure timely communication and resolution of after-hours production incidents.
  • Participate in weekend, holiday, and overnight support rotations as assigned.

2. Quality Assurance & Technical Validation (25%)
Improve product quality by:
  • Reproducing customer-reported defects in controlled environments.
  • Maintaining virtual test environments.
  • Installing, configuring, and upgrading Adept software.
  • Restoring and managing Microsoft SQL Server databases.
  • Configuring IIS websites and application pools.
  • Installing and configuring SSL certificates.
  • Testing software fixes and verifying defect resolution.
  • Logging defects and enhancement requests in Jira with complete reproduction steps.
  • Collaborating closely with Development and Product Owners to improve product stability and usability.

3. Documentation & Knowledge Management (5%)
Support customer success by developing technical resources including:
  • Knowledge Base articles
  • Technical Bulletins
  • Installation Guides
  • Troubleshooting Guides
  • Best Practice documentation
  • Internal Support Procedures
Additionally:
  • Review existing documentation for technical accuracy.
  • Document recurring issues and proven solutions.
  • Share technical knowledge with teammates to improve overall support effectiveness.

4. Professional Services & Additional Responsibilities (5%)
  • Support customer conferences, and training events.
  • Assist Customer Success Managers during customer implementations when required.
  • Participate in product demonstrations and internal technical training.
  • Cross-train with other Customer Success team members.
  • Perform additional duties as assigned.
 Knowledge, Skills & AbilitiesExperience
  • Minimum of 3 years supporting enterprise software applications.
  • Experience supporting PDM, PLM, Document Management, CAD, or Engineering software preferred.
  • Experience working directly with external customers in a technical support environment.
Technical Knowledge
Strong working knowledge of:
  • Microsoft Windows Server
  • Microsoft SQL Server
  • Microsoft IIS
  • Microsoft Active Directory
  • SSL Certificates
  • Networking fundamentals (DNS, TCP/IP, Firewalls)
  • Windows Desktop operating systems
  • Virtualization technologies (VMware, Hyper-V)
  • CAD applications such as AutoCAD, Inventor, or SOLIDWORKS
  • Document Management or Product Data Management systems
Experience with the following is highly desirable:
  • Salesforce
  • Atlassian Jira
  • Azure Active Directory / Entra ID
  • LDAP
  • SAML / Single Sign-On
  • PowerShell
  • OpenSearch
Communication
  • Excellent verbal and written communication skills.
  • Ability to explain complex technical concepts to both technical and non-technical audiences.
  • Professional, patient, and customer-focused demeanor.
  • Strong documentation skills.
Problem Solving
  • Strong analytical and troubleshooting abilities.
  • Ability to independently identify root causes and develop effective solutions.
  • Ability to manage multiple priorities while maintaining attention to detail.
  • Sound judgment regarding escalation and prioritization.
Teamwork
  • Demonstrated ability to collaborate across departments.
  • Positive attitude with a willingness to mentor and share knowledge.
  • Strong organizational and time management skills.
Flexibility
  • Willingness to participate in rotating evening, weekend, holiday, and overnight on-call schedules.
  • Ability to occasionally work outside normal business hours to support customer emergencies and planned maintenance activities.
 Working ConditionsConditionPercentageIndoor Office Environment100%InternetEthernet, Hi-Speed Internet ServicesOutdoor Work