Position Overview
Reporting to the Processing Manager, Processing, this position is responsible for initiating the mortgage loan origination process by ensuring accurate and efficient file setup. This position verifies borrower-provided data and supporting documents, ensuring loan applications are complete and in compliance with regulatory requirements. This role performs initial data entry tasks and compliance checks, maintains updated and accurate loan files in the system, and ensures all pre-submission requirements are met.
Additionally, this position works closely with loan officers, processors, and underwriters to facilitate a seamless progression through the loan process. This role supports timely processing by identifying and addressing missing or incomplete documentation at the earliest stage and serves as a contact for borrowers to resolve loan inquiries and advise on next steps in the loan process.
Core Functions and Responsibilities
Qualifications
- High school diploma or GED required; Associate or Bachelor's degree preferred
- 2+ years' experience in mortgage or loan processing or related administrative roles within financial services
- 2+ years' experience in the mortgage servicing industry
- 1+ years' customer service experience in a fast-paced work environment
- Knowledge of state-specific requirements related to loan processing and documentation
- Solid understanding of GFE, TIL, and RESPA guidelines and requirements
- Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
- Encompass software experience and/or compliance knowledge related to disclosures preferred
Skills and Abilities
- Strong verbal and written communication skills
- Solid interpersonal skills
- Demonstrated analytical skills and problem-solving abilities
- Good judgment with the ability to evaluate and make decisions
- Strong time management skills
- Ability to work effectively in a fast-paced, dynamic environment
- Customer service/client orientation with strong execution skills and results orientation
- Ability to prioritize numerous tasks and manage shifting priorities
- High-level of attention to detail and consistency
- Flexible, open to change; ability to learn new things quickly
- Collaborative; ability to work effectively with others
Compensation and Benefits
Hiring Range: $21.50–$23.00
Compensation within this range may vary based on each candidate's job-related expertise, skills, and experience. Final offers are determined individually, reflecting the unique qualifications of each candidate.
Benefits Include:
- Paid Time Off (PTO)
- Floating Holiday
- Paid Parental Leave
- Medical
- Dental
- Vision
- Life & Disability
- FSA/HSA
- Fidelity 401(k) with employer match
Location: REMOTE
NOTE: At this time, we are thoroughly reviewing all applications and will reach out directly to candidates whose experience aligns with the role for next steps.