ZipRecruiter

Log In

2

Remote Auto Claims Adjuster Jobs in Santa Rosa, CA

First American

Claims Advocate Specialist

Santa Rosa, CA · Remote

$20.34 - $27.12/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Investigating, analyzing and responding to highly complex claims from escalated to management ... 12 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

All JobsAuto Claims Adjuster JobsRemote Auto Claims Adjuster JobsRemote Auto Claims Adjuster Jobs in Santa Rosa, CA

Remote Auto Claims Adjuster information

See Santa Rosa, CA salary details

$32.8K

$62.9K

$83.6K

How much do remote auto claims adjuster jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote auto claims adjuster in Santa Rosa, CA is $62,850.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $70,500.00 per year, depending on experience, location, and employer.

What does a remote auto claims adjuster do?

An auto claims adjuster reviews the damage caused in a car accident and determines whether the insurance policy of the client provides coverage for their loss. In this role, you work to settle customer claims by deciding who is responsible and negotiating payments. You rely on photos, witness interviews, police reports, hospital records, and other professionals, such as auto body mechanics, to fulfill your duties. Your responsibilities include inspecting the damaged vehicle and writing the damage report, so good written and oral communication skills are important. Some adjusters work out of an office while others fill remote positions.

What are some common challenges faced by remote auto claims adjusters, and how can they be managed effectively?

Remote Auto Claims Adjusters often face challenges such as accurately assessing vehicle damage without being physically present and maintaining clear communication with claimants and repair shops. To overcome these obstacles, adjusters typically rely on photo documentation, video calls, and specialized estimating software. Strong organizational skills and proactive communication are key to managing a high volume of claims efficiently while ensuring customer satisfaction. Building strong relationships with local repair facilities and leveraging digital collaboration tools can also help streamline the claims process.

What are the key skills and qualifications needed to thrive as a remote auto claims adjuster, and why are they important?

To thrive as a Remote Auto Claims Adjuster, you need a thorough understanding of insurance policies, claims investigation, and negotiation, typically backed by a high school diploma or relevant certifications. Familiarity with claims management software, estimating tools like CCC One, and proficiency in digital communication systems are commonly required. Strong attention to detail, problem-solving abilities, and effective communication are essential soft skills for managing claims remotely and ensuring customer satisfaction. These skills and qualifications are crucial to accurately assessing damages, expediting claims processing, and maintaining trust with clients in a virtual environment.

What is a remote auto claims adjuster?

A Remote Auto Claims Adjuster is a professional who evaluates insurance claims for vehicle damage or loss while working from a remote location, such as their home. They assess the validity of claims, investigate accident details, review documentation, estimate repair costs, and negotiate settlements, all through digital communication and specialized software. This role often involves communicating with policyholders, repair shops, and other parties via phone, email, or video conferencing rather than in person. Remote adjusters play a key role in ensuring timely and accurate claims processing for insurance companies. Their work helps resolve claims efficiently while maintaining customer satisfaction.

What is the difference between Remote Auto Claims Adjuster vs Remote Property Claims Adjuster?

AspectRemote Auto Claims AdjusterRemote Property Claims Adjuster
Required CertificationsState-specific licenses, insurance adjuster certificationState-specific licenses, insurance adjuster certification
Work EnvironmentAssessing vehicle damage, communicating with policyholders remotelyEvaluating property damage, inspecting homes or commercial properties remotely
Industry UsageAuto insurance companies, claims departmentsHomeowners, commercial property insurers
Common Search/ComparisonYesYes

The main difference between a Remote Auto Claims Adjuster and a Remote Property Claims Adjuster lies in the type of claims they handle. Auto claims adjusters focus on vehicle damage assessments, while property claims adjusters evaluate damage to buildings and structures. Both roles require similar certifications and work remotely for insurance companies, but they specialize in different areas of insurance claims processing.

More about Remote Auto Claims Adjuster jobs
What are popular job titles related to Remote Auto Claims Adjuster jobs in Santa Rosa, CA? For Remote Auto Claims Adjuster jobs in Santa Rosa, CA, the most frequently searched job titles are:
What cities near Santa Rosa, CA are hiring for Remote Auto Claims Adjuster jobs? Cities near Santa Rosa, CA with the most Remote Auto Claims Adjuster job openings:
Remote Auto Claims Adjuster jobs near you
Infographic showing various Remote Auto Claims Adjuster job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 72% Full Time, 15% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $62,850 per year, or $30.2 per hour.

Claims Advocate Specialist

First American Financial Corporation

Santa Rosa, CA • On-site, Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Who We Are
Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® 2018 list for the sixth consecutive year
The Claims Advocate is responsible for finding resolution to highly complex or highly escalated claims that cannot be handled through normal claims channels.
The primary functions of the role include:
  • Investigating, analyzing and responding to highly complex claims from escalated to management, Corporate or other lines of business
  • Managing support on inbound rotary to review high priority claims, while resolving multiple customer inquiries simultaneously
  • Answering incoming calls, chats, emails and voicemails from customers and contractors providing assistance with call volume and back office work as needed
  • Offering and effectively explaining terms and conditions of claim options, denial, cash out, replacement, reimbursement, outside reimbursement and process payment requests
  • Piloting innovative company initiatives

Requirements:
  • Bachelors Degree or commensurate work experience
  • 1-2 years of previous customer service experience
  • Excellent communication skills (Oral and written)
  • Basic mechanical, technical and contract knowledge and understanding
  • Exceptional customer service skills
  • Possess analytical and investigative skills
  • Proficient in Microsoft Word, Outlook and ability to navigate through Access
  • Fundamental understanding of the home warranty industry
  • Ability to keep composure in hostile conversations

Preferred
  • Previous leadership experience desired but not required (experience could be work related, school or extracurricular activities related)

Pay Range: $20.34 - $27.12 Hourly, Remote
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Apply