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About The Team: 

The IT Operations team is the backbone of LINQ's employee experience; keeping our people connected, productive, and secure regardless of where they work. Managing identity, devices, and collaboration tooling across a fully remote workforce; the team operates as a trusted internal partner to every department at LINQ. With employees distributed across the country, the team balances the rigor of enterprise IT with the flexibility and service mindset that a remote-first culture demands. 

About The Role: 

We are seeking a Manager of IT Operations to lead LINQ's internal IT function. This role owns the end-to-end employee technology experience; from onboarding and offboarding to identity management, device management, and cloud collaboration tooling. You will lead a team of IT professionals, set operational standards, and serve as the escalation point for complex technical issues across a fully remote workforce. This is a hands-on leadership role on a fully remote team. 

Primary Objectives: 

• Own and operate LINQ's Microsoft 365 and Azure environment, including Exchange Online, Entra ID, Intune, and related services. 

• Lead, develop, and support a team of IT professionals responsible for employee-facing technology. 

• Ensure the reliability, security, and scalability of internal IT infrastructure and tooling across a fully remote workforce. 

• Partner with Security, HR, and department leaders to maintain a productive, compliant, and well-supported employee experience. 

What You Will Be Doing: 

• Identity & Access Management 

• Administer and govern Microsoft Entra ID (Azure AD), including user provisioning, group management, conditional access policies, and SSO integrations. 

• Own the joiner/mover/leaver process in partnership with HR, ensuring timely and accurate onboarding, offboarding, and role transitions. 

• Manage privileged access and enforce least-privilege principles across the organization. 

• Endpoint & Device Management 

• Oversee Microsoft Intune-based MDM/MAM policies for Windows, macOS, and mobile devices across a fully remote workforce. 

• Maintain device compliance standards, software deployment, and patch management cadences. 

• Manage hardware procurement, asset inventory, and device lifecycle from provisioning through decommission. 

• Collaboration & Productivity 

• Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive. 

• Own licensing, tenant configuration, and governance policies for the M365 environment. 

• Support audio/visual and conference room technology at LINQ office locations. 

• IT Operations & Support 

• Lead and develop a team of IT professionals, setting priorities, managing workloads, and fostering a culture of service excellence. 

• Own the IT helpdesk function; ticket management, SLAs, escalation paths, and continuous improvement. 

• Develop and maintain IT runbooks, standard operating procedures, and asset documentation. 

• Manage IT vendor relationships, contract renewals, and the IT operating budget. 

• Security & Compliance 

• Collaborate with the Security team to enforce endpoint security standards, respond to IT-related security incidents, and maintain compliance with audit and regulatory requirements. 

• Contribute to IT risk management, disaster recovery planning, and business continuity procedures. 

What We Are Looking For: 

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). 

• 5+ years of experience in IT operations or systems administration, with at least 3 years in a leadership or management role. 

• Strong hands-on expertise with Microsoft Azure and Microsoft 365, particularly Entra ID (Azure AD), Exchange Online, Intune, Teams, and SharePoint. 

• Demonstrated experience managing IT for a fully remote or distributed workforce. 

• Solid understanding of identity and access management concepts, including SSO, MFA, conditional access, and automated joiner/mover/leaver provisioning. 

• Experience with endpoint management platforms (Intune, JAMF, or similar) and patch management workflows. 

• Working knowledge of IT security best practices, including zero-trust principles and endpoint compliance. 

• Strong communication skills; able to translate technical issues into clear guidance for non-technical stakeholders. 

• Proven ability to manage and prioritize a team's workload in a fast-paced, growth-stage environment. 

• Experience managing IT vendors, software contracts, and an operating budget. 

• Must be able to work effectively in a fully remote environment, with a reliable home workspace and occasional travel for team or company events. 

What will Make You Stand Out: 

• Microsoft certifications (e.g., MS-102: Microsoft 365 Administrator, AZ-104: Azure Administrator, SC-300: Identity and Access Administrator). 

• Experience with ITSM platforms (e.g., Jira Service Management, ServiceNow, or similar). 

• Familiarity with Zero Trust architecture and implementation in a Microsoft environment. 

• Experience supporting rapid headcount growth or M&A-related IT onboarding and integration. 

• Background in K-12 EdTech or SaaS environments. 

The Tech: 

• Microsoft Entra ID (Azure AD) 

• Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) 

• Microsoft Intune 

• Microsoft Azure (core infrastructure services) 

• ITSM / helpdesk platform (e.g., Jira Service Management, ServiceNow, or similar) 

• Endpoint management (Windows, macOS, mobile) 

Travel Requirements: 

• Occasional travel (a few times per year) for team meetings, company events, or office support as needed. 

Compensation:

We offer a competitive salary of $120,000-$140,000 + 8% bonus.