Remote role Duration: 6 months CTH * CA Server Automation which includes CA ITCM - need knowledge ... DevOps environments and cultures. * Knowledge of ITIL production support best practices * ATM ...
Remote role Duration: 6 months CTH * CA Server Automation which includes CA ITCM - need knowledge ... DevOps environments and cultures. * Knowledge of ITIL production support best practices * ATM ...
Role: Tandem Developer Location: Remote Essential Job Responsibilities: * * Analyze and evaluate ... Knowledge if switch network interfaces, ATM/POS authorization, Host Interfaces. * Background in ...
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Role: Tandem Developer Location: Remote Essential Job Responsibilities: * * Analyze and evaluate ... Knowledge if switch network interfaces, ATM/POS authorization, Host Interfaces. * Background in ...
Remote Atm Engineer information
What are the key skills and qualifications needed to thrive as a remote ATM engineer, and why are they important?
What is the difference between Remote Atm Engineer vs ATM Technician?
| Aspect | Remote Atm Engineer | ATM Technician |
|---|---|---|
| Credentials | Technical certifications, network knowledge | Technical certifications, hardware repair skills |
| Work Environment | Remote troubleshooting, network management | On-site hardware repair and maintenance |
| Employer & Industry | Banking, financial services, remote support firms | Bank branches, ATM service companies |
| Search & Comparison Intent | Remote troubleshooting, network support | Hardware repair, on-site service |
The main difference between a Remote Atm Engineer and an ATM Technician lies in their work environment and focus. Remote Atm Engineers primarily troubleshoot and support ATMs remotely, requiring network and software skills, while ATM Technicians perform on-site hardware repairs and maintenance. Both roles require technical certifications, but their daily tasks and work settings differ significantly.
What are common challenges faced by remote ATM engineers when troubleshooting machines offsite?
What is a remote ATM engineer?
Sr. Technical Support Consultant - Remote
Berkeley Heights, NJ • On-site, Remote
Full-time
Re-posted 6 days ago
Job description
Details:
Sr. Technical Support Consultant
Location: Remote role
Duration: 6 months CTH
Job Description:
- CA Server Automation which includes CA ITCM - need knowledge with in using the CA tool.
- Experience with Windows systems troubleshooting within non-production and production multi-tier environments.
- 24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.
- Create application monitoring scripts and automate alerts that can inform of problems in logs files.
- Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
- Point of escalation accountable for diagnosing and resolving customer impacting issues.
- Review turnover artifacts to ensure completion prior to executing production installs.
- Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks.
- Support applications that support the Managed Services ATM fleet and Cash and Logistics.
- Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions.
- Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
- Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
- Maintain and/or create technical support documentation, and work with resources to assume the same.
- Good verbal and written communication skills to be used for creation and updating standard operating procedures.
- Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.
Required:
- 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.
- CA Server Automation which includes CA ITCM
- Hands-on knowledge of writing SQL for Oracle or SQL Server
- Solid experience scripting in PowerShell
- Microsoft Desktop Services, Virtual Services
- Experienced in Agile and DevOps environments and cultures.
- Knowledge of ITIL production support best practices
- ATM knowledge and strong knowledge of Microsoft Office Suite
- Knowledge of Splunk and ExtraHop
Desired:
- Basic knowledge of Linux
- Knowledge of Azure
About NAVA Software Solutions
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NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rocky Hill, CT, US