Remote Animation Script Writing Jobs in Azusa, CA

• Make outbound calls to newly-referred patients within our SLA window (typically within 24 hours of referral), explain Circadia's program clearly and warmly, and answer questions in plain language.

• Verify patient identity on each call per HIPAA-compliant protocols before discussing any program details.

• Capture verbal consent using approved scripts, ensuring each affirmation is logged accurately and the recording is properly tagged in our system.

• Schedule the initial in-home visit by capturing patient preferences (days, times, address details, access notes, language needs) and routing the case to our NP scheduling queue.

• Schedule visits for NPs at Home Health Facilities — monitor our current needs for visits at various Home Health settings and schedule NPs (per diem and full time) to address volumes.

• Run the retry cadence for patients who don't answer the first call — work the queue, log every attempt, and disposition cases per policy.

• Manage appointment confirmations and reminders — outbound calls and SMS for patients who don't self-confirm, handling reschedule requests in real time.

• Handle cancellations and no-shows by reaching out to reschedule, capturing reasons, and coordinating with the scheduling team to backfill open NP slots.

• Maintain accurate records in our orchestration platform — every call, every disposition, every patient note, every consent artifact.

• Surface patterns and friction from the calls you take to help us refine scripts, cadences, and the overall patient experience. Your feedback shapes the playbook.

• Coordinate with the field NP team and home health partners when a patient situation needs handoff, escalation, or a partner notification.

•  

• 5+ years of experience in patient-facing healthcare operations — patient services, care coordination, medical office, call center, or a similar role with high-volume patient outreach.

• Direct home health experience required — you must have worked within a home health agency or organization. You understand how home health operations work, how patients are referred and managed, and how to communicate effectively within that ecosystem.

• Bilingual English/Spanish — fluent in both written and spoken communication. Roughly 30% of our patient population is Spanish-preferred, and you'll be conducting consent conversations and scheduling calls in both languages.

• California residency. This is an in-person role, but you must be located in California and able to work standard Pacific Time business hours.

• Strong working knowledge of HIPAA and patient privacy practices, with hands-on experience handling PHI day to day.

• Comfort with high outbound call volume (typically 40–60 dispositions per day) while maintaining warmth and professionalism on every call.

• Experience working with elderly patients and/or patients managing chronic conditions — ability to slow down, simplify, and confirm understanding.

• Proficiency with modern healthcare or contact-center software — experience with EHR systems, contact-center platforms (Five9, Amazon Connect, Genesys, or similar), or patient scheduling tools.

• Excellent written and verbal communication — clear, accurate, and empathetic.

• Ability to work a standard 40-hour week with a predictable schedule

• Prior experience with home health, hospice, remote patient monitoring, or chronic care management programs.

• Familiarity with TCPA compliance for outbound calls and SMS.

• Experience capturing or handling verbal consent in a healthcare setting.

• Prior exposure to remote patient monitoring or chronic care management programs.

• Comfort working in an early-stage company where processes are still being refined and your input directly shapes them

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.