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IntePros

Remote Customer Care Sales Coordinator

$18.50 - $24/hr

IntePros is seeking a Customer Care Sales Coordinator to join our global pharmaceutical services client. This person will support internal sales teams, customers, and vendor partners by managing

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King's Daughters

Supervisor, Patient Care

Ashland, KY · On-site +1

At UK King's Daughters, we're not just a healthcare facility - we're a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We're

King's Daughters

Supervisor, Patient Care

Ashland, KY · On-site +1

At UK King's Daughters, we're not just a healthcare facility - we're a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We're

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How much do remote animal care supervisor jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote animal care supervisor in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.69 per hour, depending on experience, location, and employer.

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Remote Customer Care Sales Coordinator

Remote

IntePros
Software Development • 201 - 500 employees
Learn more about InteProsexternal

$18.50 - $24/hr

Other

Posted 8 days ago

Job description

IntePros is seeking a Customer Care Sales Coordinator to join our global pharmaceutical services client. This person will support internal sales teams, customers, and vendor partners by managing product returns, recalls, and related requests. This role is responsible for ensuring requests are handled accurately, efficiently, and in accordance with company and vendor policies while delivering a positive customer experience.
The ideal candidate is a strong communicator who is comfortable working in a high-volume, fast-paced environment and brings excellent customer service, organization, and problem-solving skills. Previous experience within the animal health or veterinary industry is strongly preferred.
Responsibilities

  • Review and process return authorization (RA) requests, including product recalls, exceptions, and other return-related cases.
  • Manage the end-to-end return process for standard, special-order, and direct-ship products.
  • Generate and distribute return shipping labels for approved product returns.
  • Coordinate with vendors and manufacturers to obtain return approvals and resolve issues as needed.
  • Serve as a key point of contact for customers and internal sales teams regarding return-related questions and requests.
  • Research and resolve customer issues while maintaining a high level of service and professionalism.
  • Ensure all requests are processed accurately and within established service-level expectations.
  • Follow company, vendor, and manufacturer policies and procedures related to returns and recalls.
  • Maintain clear and timely communication with customers, sales teams, and external partners throughout the return process.
Qualifications
  • Previous customer service, customer care, sales support, or related experience in a high-volume environment.
  • Animal health or veterinary industry experience strongly preferred.
  • Proficiency with Microsoft Outlook required.
  • Experience with IBM AS400, IBS XT Client, and/or Salesforce is a plus.
  • Strong written and verbal communication skills.
  • Excellent attention to detail, organization, and follow-through.
  • Strong problem-solving skills with the ability to research and resolve customer issues effectively.
  • Ability to manage multiple requests and priorities while maintaining accuracy and meeting deadlines.
  • Customer-focused mindset with the ability to work effectively across internal teams, customers, vendors, and manufacturers.
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