Hi ,
I hope you're doing well.
I'm reaching out regarding an exciting opportunity that I believe aligns well with your background and skill set.
To move forward, could you please provide the following details along with latest copy of resume:
Work Authorization and Expiry (If any)
LinkedIn Profile URL
Current Location with Zip code
Pay Expectation on W2 (hourly)
Complete JD:
Job Title
Application Support Engineer
Client
Confidential
Location
USA Remote
Rate
$35/hr on W2
Experienced and highly skilled IT support engineer Tier 3 to provide expert level technical support and advanced troubleshooting for enterprise IT systems. This role serves as the highest escalation point for complex technical issues and works closely with engineering, and operations teams to ensure stable and secure IT services.
Key responsibilities:
Provide advanced Level 3 support for escalated technical incidents affecting enterprise users, systems, and infrastructure.
Critical requirement: Advanced experience in handling Google Workspace tickets including Chrome OS, device management, and Android/IOS device management
Troubleshoot and resolve complex issues related to Windows, macOS, networking, cloud services, identity management, and endpoint platforms
Act as the final escalation point for unresolved incidents from Tier 1 and Tier 2 support teams
Perform deep technical analysis, root cause identification, and long-term corrective action for recurring issues
Ensure SLA adherence and contribute to continuous service improvement initiatives
Skills:
8-10yrs of experience in enterprise IT support, system administration, or infrastructure roles
Advanced expertise in Windows, macOS, and Chrome.
Strong understanding of ITIL processes including incident, problem, change, and release management
• What type of education is needed for this position: HS
• Is industry experience needed for this role and why: Yes
• Will the client pay for travel and expenses: No
• What are the chances for extension: TBD
Thank You
Ranjeet Kumar | 1Point System LLC
Senior Technical Recruiter