Mclean, VA · Remote
$56 - $73.75/hr
Remote Additional Informations: As a senior Contact Center Developer, you will be responsible for ... Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus. • Strong expertise in ...
Mclean, VA · Remote
$56 - $73.75/hr
Remote Additional Informations: As a senior Contact Center Developer, you will be responsible for ... Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus. • Strong expertise in ...
Ashburn, VA · On-site +1
HDI Support Center Manager (SCM) certification. * Experience supporting 24x7 IT service desk ... Experience with ServiceNow and Amazon Connect . * Experience managing a remote or hybrid workforce
Ashburn, VA · On-site +1
HDI Support Center Manager (SCM) certification. * Experience supporting 24x7 IT service desk ... Experience with ServiceNow and Amazon Connect . * Experience managing a remote or hybrid workforce
Rosslyn, VA · Remote
This is a remote role with opportunities to work across distributed teams in a fast-paced ... Experience with cloud security monitoring in Amazon Web Services, Microsoft Azure, or Google Cloud ...
Rosslyn, VA · Remote
This is a remote role with opportunities to work across distributed teams in a fast-paced ... Experience with cloud security monitoring in Amazon Web Services, Microsoft Azure, or Google Cloud ...
VA · On-site +1
... Control Center, helping drive data-informed decision-making across the program. Maximus has ... This is a remote role. Essential Duties and Responsibilities: - Oversee the ongoing developments ...
VA · On-site +1
... Control Center, helping drive data-informed decision-making across the program. Maximus has ... This is a remote role. Essential Duties and Responsibilities: - Oversee the ongoing developments ...
| Aspect | Remote Amazon Sortation Center | Amazon Warehouse Associate |
|---|---|---|
| Work Environment | Primarily remote, with occasional on-site visits for training or meetings | On-site at Amazon fulfillment or sortation centers |
| Required Credentials | High school diploma or equivalent; basic computer skills | High school diploma or equivalent; physical ability to lift and move packages |
| Job Responsibilities | Monitoring, coordinating, and managing sortation operations remotely | Sorting, packing, and moving packages physically within the warehouse |
| Industry Usage | Used in logistics and supply chain management roles with remote oversight | Hands-on warehouse work in logistics and fulfillment |
The Remote Amazon Sortation Center role involves overseeing sortation operations remotely, often from a home office, while Amazon Warehouse Associates work physically on-site sorting packages. Both roles require basic credentials, but the work environment and responsibilities differ significantly, catering to different skill sets within Amazon's logistics network.
Position Status Label: Exempt
Labor Category: Information Technology
Remote/Onsite: Remote
Additional Informations:
As a senior Contact Center Developer, you will be responsible for the analysis, design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms for large MMIS (Medicaid Management Information System) systems with minimal supervision. As part of the team, you will have the opportunity to shape scalable, high-performing contact center applications, improve operational efficiencies, and enable better outcomes for Medicaid stakeholders across the states.
Responsibilities:
• Design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms.
• Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities.
• Develop and integrate Chat functionality for web portals.
• Integrate with the evoBrix X Medicaid platform using REST and SOAP APIs.
• Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications, and platforms.
• Design call routing and messaging solutions for seamless user experiences.
• Leverage AWS services, including Lambda, API Gateway, S3, SNS for scalable solutions.
• Utilize Java Spring Framework for backend development and maintain codebases using Git.
• Proficiently use CI/CD pipelines, build tools such as Maven, Jenkins, and version control tools like Git or SVN.
• Support and troubleshoot existing applications, resolving issues promptly to meet project milestones or Service Level Agreements (SLAs).
• Manage and track incidents, defects, and enhancements through Jira.
• Maintain and organize design artifacts in SharePoint or Confluence.
• ssist with project releases, maintenance, and security updates to ensure system reliability.
Communicate effectively with the Integration Lead/Manager, providing updates on activities, issues, and risks.
Experience/Preferred Skills Required:
• Bachelor's degree in computer science, Information Technology, or a related field.
• 7+ years of experience with Genesys Cloud Platform, AWS. Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus.
• Strong expertise in backend systems for service-oriented architectures.
• Experience with chatbots, voice assistants, or AI-driven products is a plus.
• Experienced in the Java and other programming languages like Python, Node.js is also a plus.
• Strong expertise with relational databases, including Postgres, DynamoDB, and Oracle.
• Proficient in CI/CD pipelines and tools such as Maven, Jenkins, and version control tools like Git or SVN.
• Experience in healthcare systems, and with a strong understanding of PHI, PII, and HIPAA compliance requirements (preferred).
• Preferred: Experience in containerization using Docker or Kubernetes is a plus.
• Detail-oriented, capable of managing multiple priorities, and thrive in a collabo
Skills:
Skill ID: Education
Skill label: Bachelor's Degree
Skill Mandatory: True
Skill ID: Experience
Skill label: Genesys Cloud Platform
Skill Mandatory: True
