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Remote Amazon Puerto Rico Jobs (NOW HIRING)

3500 Square LLC

Customer Service Representative

$16.50 - $22.25/hr

Remote (Puerto Rico) Operating Hours: Monday through Friday, 8:00 AM to 8:00 PM Eastern Time (ET) Daylight Saving Time Note: Puerto Rico does not observe Daylight Saving Time. As a result, the ...

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Remote Amazon Puerto Rico information

Can I work for Amazon remotely?

Yes, Amazon offers remote job opportunities, including roles that can be performed from home. These positions often require specific skills, such as proficiency with certain tools or software, and may have location or time zone requirements depending on the role. Candidates should review individual job postings for specific remote work policies and requirements.

What is the difference between Remote Amazon Puerto Rico vs Remote Amazon Customer Service Associate?

AspectRemote Amazon Puerto RicoRemote Amazon Customer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require additional certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, based in Puerto Rico, with flexible hoursRemote, nationwide, with standard customer service hours
Industry UsageAmazon's operations in Puerto Rico, including logistics and customer supportCustomer support for Amazon's global customer base
Search & Comparison IntentPeople seeking remote jobs in Puerto Rico with AmazonIndividuals looking for Amazon customer service roles remotely

Remote Amazon Puerto Rico roles focus on Amazon's operations within Puerto Rico, often requiring local residency and specific certifications. In contrast, Remote Amazon Customer Service Associate positions are available nationwide, emphasizing customer support skills for Amazon's global clientele. Both roles are remote but differ in location specificity and job focus.

Can I work a US remote job in Puerto Rico?

Yes, remote jobs in the US, including positions like Remote Amazon roles, are generally available to residents of Puerto Rico. Puerto Rico is a US territory, so remote workers there typically have the same access to US-based remote jobs and are subject to US employment laws and tax regulations.

How much will Amazon pay?

The pay for a Remote Amazon position varies depending on the role, experience, and location. In Puerto Rico, Amazon typically offers wages aligned with regional standards, often starting around minimum wage or higher for specialized roles, with opportunities for raises and bonuses based on performance. Compensation may also include benefits such as health insurance and paid time off.

Are there Amazon jobs in Puerto Rico?

Amazon offers remote job opportunities that can be available to residents in Puerto Rico, including roles in customer service, technical support, and operations. These positions often require strong communication skills and may involve flexible schedules or specific technical requirements. Job availability varies based on current openings and company needs.
What cities are hiring for Remote Amazon Puerto Rico jobs? Cities with the most Remote Amazon Puerto Rico job openings:
What are the most commonly searched types of Amazon Puerto Rico jobs? The most popular types of Amazon Puerto Rico jobs are:
What states have the most Remote Amazon Puerto Rico jobs? States with the most job openings for Remote Amazon Puerto Rico jobs include:
Remote Amazon Puerto Rico jobs near you
Remote Fraud Call Center Representative - Puerto Rico

Remote Fraud Call Center Representative - Puerto Rico

Conduent, Inc.

Guaynabo, PR • On-site, Remote

$12.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Conduent rating

5.9

Company rating: 5.9 out of 10

Based on 183 frontline employees who took The Breakroom Quiz

37th of 72 rated call and contact centers

Job description


Remote Fraud Call Center Representative - Puerto Rico
Must be proficient in English.
Must reside in Puerto Rico to be considered.
$12.10 HR
Opportunity to earn an additional $350 per month.
Great Benefits and Paid Training!
As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.
What we offer:
  • Work From Home
  • We are currently hiring for the following shifts: 12:00 PM-9:00 PM, 3:00 PM-12:00 AM Days off will vary.
  • Full-Time Employment: Reliable schedule and stability.
  • Competitive Pay: $12.10 starting on day one.
    • Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying.
  • Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday.
    • This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.
  • Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST)
  • Paid Training: Get the training you need to excel.
  • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • Full Benefits: Comprehensive benefit options and a great work environment that values your success

What You'll Do:
  • Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
  • Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
  • Process fraud claims and disputes per client guidelines.
  • Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
  • Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
  • Support team operations with other duties and tasks as assigned.

What We're Looking For:
  • A clear communicator who can explain complex topics in simple terms.
  • A passionate, reliable professional with integrity and a drive to deliver exceptional service.
  • Someone committed to excellent attendance and able to follow a structured, full-time schedule.
  • A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease.
  • Strong written and verbal communication skills with attention to accuracy.
  • Comfortable navigating multiple systems and screens in a fast-paced environment.
  • Ready to take high-volume calls while maintaining focus and professionalism.

Required Qualifications:
  • Must be at least 18 years old and possess a High School Diploma or equivalent.
  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • Complete a background check, credit check, and security fingerprinting.
  • Working knowledge of computers and Windows applications.

Training Requirements:
  • Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2-3 call handling with support).
  • Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Technical & Workspace Requirements:
  • Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi).
  • Must maintain a dedicated work area with a desk, chair, power access, and direct LAN (wired) connection.
  • Company equipment will be provided

Preferred Qualifications:
  • 6 months of experience in the banking or financial industry.

Looking for more information?
We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.
Landing Page: About Call Center Representative Role
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10 per hour.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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