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Remote Amazon Locker Customer Service Jobs in Rochester, NY

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Remote Amazon Locker Customer Service information

Does Amazon offer remote customer service jobs?

Yes, Amazon offers remote customer service jobs, including roles such as Amazon Locker Customer Service, which typically involve handling customer inquiries via phone, chat, or email. These positions often require good communication skills, familiarity with customer service tools, and the ability to work independently from home.

What is the difference between Remote Amazon Locker Customer Service vs Remote Amazon Customer Service?

AspectRemote Amazon Locker Customer ServiceRemote Amazon Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSame as Locker Customer Service, often with additional product knowledge
Work EnvironmentHandling inquiries related to Amazon Locker locations and issues remotelyHandling general Amazon customer inquiries across products and services remotely
Employer & IndustryAmazon, logistics and delivery industryAmazon, e-commerce industry
Search & Comparison IntentPeople comparing specific roles within Amazon's customer service for Locker issuesPeople seeking general Amazon customer support roles

Remote Amazon Locker Customer Service focuses on assisting customers with Amazon Locker-related issues, while Remote Amazon Customer Service covers a broader range of general customer inquiries. Both roles require strong communication skills and are based in the e-commerce and logistics sectors, but Locker Customer Service is specialized in location-specific support.

Is Amazon really hiring remote workers?

Amazon offers remote customer service positions, including roles related to Amazon Locker, and regularly hires for these remote jobs. These positions typically require good communication skills, computer proficiency, and the ability to work independently, often with flexible schedules. Job seekers can find current openings on Amazon's careers website or job boards that list remote customer service roles.

How much does Amazon customer service remote pay?

Remote Amazon customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance bonuses.

Will Amazon pay you $28 an hour to work from home?

Remote Amazon Locker Customer Service positions typically do not pay $28 an hour; pay rates vary based on location, experience, and specific role requirements. Most customer service roles at Amazon pay closer to minimum wage or slightly above, with some positions offering higher pay for specialized skills or experience. It is advisable to check Amazon's official job postings for accurate and current compensation details.
What are the most commonly searched types of Amazon Locker Customer Service jobs in Rochester, NY? The most popular types of Amazon Locker Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Amazon Locker Customer Service jobs? Cities near Rochester, NY with the most Remote Amazon Locker Customer Service job openings:
Remote Amazon Locker Customer Service jobs near you
Infographic showing various Remote Amazon Locker Customer Service job openings in Rochester, NY as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 50% In-person, and 50% Remote job distribution.

Customer Success Manager

Webbing

York, NY • On-site, Remote

Full-time

Posted 9 days ago

Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

Apply