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Remote Amazon Driver Support Jobs in Atlanta, GA

Steer

Technical Support Associate - Remote

Atlanta, GA · On-site +1

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today ... About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ...

ITTConnect

Python Developer (AWS cloud)

Atlanta, GA · On-site +1

$48.25 - $66.50/hr

Atlanta preferred, hybrid, or remote. This is basically an Application Development Profile with ... Kafka experience (or Amazon Kinesis, Rabbit MQ) Should have knowledge of Rest APIs. Exposure to ...

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All JobsAmazon Driver Support JobsRemote Amazon Driver Support JobsRemote Amazon Driver Support Jobs in Atlanta, GA

Remote Amazon Driver Support information

See Atlanta, GA salary details

$15

$38

$65

How much do remote amazon driver support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote amazon driver support in Atlanta, GA is $38.34, according to ZipRecruiter salary data. Most workers in this role earn between $28.41 and $44.86 per hour, depending on experience, location, and employer.

What does a Remote Amazon Driver Support do?

A Remote Amazon Driver Support assists Amazon delivery drivers by providing guidance and troubleshooting help through phone, chat, or email. Their responsibilities include answering questions about delivery routes, helping resolve delivery issues, and offering support for technical or procedural problems drivers may encounter. Working remotely, they act as a key resource to ensure drivers can complete their deliveries efficiently and safely. Strong communication skills and knowledge of Amazon’s delivery processes are essential for this role.

What are the key skills and qualifications needed to thrive as a Remote Amazon Driver Support?

To thrive as a Remote Amazon Driver Support, you need strong customer service skills, problem-solving abilities, and familiarity with Amazon's logistics processes, often supported by a high school diploma or equivalent. Proficiency with communication platforms, ticketing systems, and basic CRM software is typically required. Excellent verbal communication, patience, and adaptability are essential soft skills for resolving driver concerns efficiently. These skills ensure accurate support, quick problem resolution, and a seamless delivery experience for both drivers and customers.

What are the most common challenges faced by Remote Amazon Driver Support representatives, and how can they be managed?

Remote Amazon Driver Support representatives often encounter challenges such as addressing urgent driver concerns in real-time, troubleshooting technical issues remotely, and managing high volumes of support requests. To succeed, it's important to develop strong communication skills, stay organized, and use available resources and escalation protocols effectively. Collaboration with dispatch teams and other support agents is key to resolving issues efficiently and maintaining smooth delivery operations.

What is the difference between Remote Amazon Driver Support vs Remote Amazon Customer Service Representative?

AspectRemote Amazon Driver SupportRemote Amazon Customer Service Representative
CredentialsBasic computer skills, Amazon support trainingCustomer service experience, communication skills
Work EnvironmentRemote, support-focused, technical troubleshootingRemote, customer interaction, problem resolution
Industry UsageLogistics, delivery supportRetail, e-commerce customer service
Search & Comparison IntentSupport roles for delivery driversCustomer service roles in Amazon

Remote Amazon Driver Support focuses on assisting delivery drivers with technical and logistical issues, while Remote Amazon Customer Service Representatives handle general customer inquiries. Both roles are remote, require communication skills, but serve different functions within Amazon's operations.

What are popular job titles related to Remote Amazon Driver Support jobs in Atlanta, GA?

For Remote Amazon Driver Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Driver Support jobs in Atlanta, GA look for?

The top searched job categories for Remote Amazon Driver Support jobs in Atlanta, GA are:

Remote Amazon Driver Support jobs near you

AWS Connect Developer - Remote

Lawrenceville, GA • Remote

Volantsoft Inc
IT Services • 1 - 10 employees
Learn more about Volantsoft Incexternal

Full-time

Posted 21 days ago

Job description

Job Title:  AWS Connect Developer
Location: 100% Remote
Duration: Long Term Project
 
Position Description:

We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.
 
Key Responsibilities
  • Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
  • Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
  • Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
  • Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.
  • Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).
  • Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.
  • Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.
  • Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
  • Troubleshoot issues, optimize integrations, and deliver continuous improvements.
 
Required Qualifications
  • 10+ years of software development experience, including 5+ years in Amazon Connect development.
  • Strong Node.js development skills (backend services, APIs, integrations).
  • Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.
  • Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).
  • Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.
  • Solid understanding of IAM security, role-based access, and compliance requirements.
 
Preferred Skills
  • Experience with Amazon Lex, Polly, and Transcribe for conversational AI.
  • Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API).
  • Background in contact center technologies such as Avaya, Genesys, or Twilio. 
Mohith AT volantsoft DOT com 

This is a remote position.