Remote Amazon Customer Service Jobs in Springfield, VA

Would you like to become part of the team that is redefining the way IT is delivered to U.S. Department of War (DoW). Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) team working with government mission owners transitioning mission workloads to AWS

You will work with AWS Account Managers, AWS Solution Architects, and AWS Service Team Subject Matter Experts to work backwards from customer needs to remove obstacles, solve customer problems, and facilitate mission workload transformation. The ideal candidate will bring both system engineering and business development skills/interests to this position. The ideal candidate will draw upon exemplary technical and project management, critical thinking, problem solving skills, and a passion for creating reliable and maintainable solutions on AWS.

The candidate should be open to new challenges, extremely good at multi-tasking, innovative, creative, self-directed, and a great team player. Candidates should drive continuous process improvement and collaborate effectively with fast-paced cross-functional business and software development teams to solve problems and implement new solutions. The Customer Solutions Manager will interact with a broad cross section of Amazon Web Services spanning a wide range of technologies to meet specific Department of Defense requirements and mission delivery.
This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.
For more information, visit https://aws.amazon.com/government-education/defense/
Key job responsibilities
- Meet regularly with DoW mission owners and mission workload development teams to determine workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.
- Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move workload development forward.
- Work with mission owners and workload development teams to coordinate access to AWS subject matter experts, solutions architects, and professional service engineers.
- Track and report workload transformation and capacity planning metrics to mission owners and internal stakeholders to ensure capacity and professional resources are provided ahead of demand.
- Meet regularly with enterprise account managers to update status and manage transfer of new opportunities from prospect to workload in progress.
- Participate in and support enterprise account manager customer engagements focused on moving from first-call to active customer engagement.
- Ability to achieve the AWS Solutions Architect - Associate certification within 6 months.
- Up to 25% travel required.
A day in the life
The CSM for this DoW customer serves as operational orchestrator across customer groups, driving execution and accountability across a large, rapidly growing portfolio

Aligned with the Account Executive(s) and broader account team, this role executes against the account plan and prioritizes opportunities to accelerate AWS progress against the DoW Director's strategic pillars. The customer's highest-visibility programs carry shifting timelines, incomplete acquisition frameworks, and competing stakeholder priorities that demand someone who creates clarity rather than waiting for it. The CSM builds trusted advisor relationships with senior decision makers, shaping strategies that influence investment decisions and anticipating new adoption opportunities.
About the team
Diverse Experiences
AWS values diverse experiences

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams

Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
.