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Remote Amazon Customer Service Jobs in Riverside, NJ

AmeriHealth Caritas

Customer Service Rep

Philadelphia, PA · On-site +1

$16.25 - $22/hr

Upon successful completion of training, the role will transition to a remote work environment ... High School Diploma or GED. * 1-year of prior customer service experience. * Experience in the ...

Amerihealth Caritas

Customer Service Rep

Philadelphia, PA · On-site +1

$15.25 - $20.75/hr

Upon successful completion of training, the role will transition to a remote work environment ... High School Diploma or GED. * 1-year of prior customer service experience. * Experience in the ...

Dealer eProcess

Amazon Sales Strategist

Philadelphia, PA · Remote

$124K - $160K/yr

Open to remote* The Amazon Sales Strategist position requires a highly motivated candidate with in ... Must be a highly organized individual who feels comfortable working remotely and using a CRM. * A ...

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Remote Amazon Customer Service information

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How much do remote amazon customer service jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for remote amazon customer service in Riverside, NJ is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a Remote Amazon Customer Service job?

A Remote Amazon Customer Service job involves assisting customers with their inquiries, orders, and issues via phone, chat, or email from a home-based location. Employees provide support by resolving concerns, processing returns, and answering product-related questions. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. It is ideal for individuals who enjoy helping customers and prefer a flexible, work-from-home environment.

What are the key skills and qualifications needed to thrive in the Remote Amazon Customer Service position, and why are they important?

To thrive as a Remote Amazon Customer Service representative, you should have strong communication skills, problem-solving abilities, and previous experience in customer service roles, often backed by a high school diploma or equivalent. Familiarity with Amazon's internal CRM platforms, basic computer literacy, and ability to navigate multiple software tools simultaneously are key technical requirements. Exceptional patience, empathy, and adaptability help set top performers apart in managing a diverse customer base and high-volume workload. These skills and qualities are crucial for delivering outstanding support, resolving customer issues efficiently, and upholding Amazon's reputation for excellent service in a remote environment.

What does a typical day look like for a Remote Amazon Customer Service representative?

A typical day as a Remote Amazon Customer Service representative involves assisting customers via phone, chat, or email with inquiries related to orders, returns, or account issues. You will use Amazon’s internal systems to access customer data, process refunds or replacements, and troubleshoot common problems. Coordinating with other team members or departments may sometimes be necessary to resolve complex issues. While the role is fast-paced and can handle high volumes of requests, you will have access to training and support from supervisors and peers to help you succeed. This remote position offers a structured schedule and opportunities to develop skills that can lead to advancement within Amazon’s vast customer service network.
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What are popular job titles related to Remote Amazon Customer Service jobs in Riverside, NJ? For Remote Amazon Customer Service jobs in Riverside, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Amazon Customer Service jobs in Riverside, NJ look for? The top searched job categories for Remote Amazon Customer Service jobs in Riverside, NJ are:
What cities near Riverside, NJ are hiring for Remote Amazon Customer Service jobs? Cities near Riverside, NJ with the most Remote Amazon Customer Service job openings:
Remote Amazon Customer Service jobs near you
Infographic showing various Remote Amazon Customer Service job openings in Riverside, NJ as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,488 per year, or $19 per hour.
Customer Service Rep

Customer Service Rep

AmeriHealth Caritas

Philadelphia, PA • On-site, Remote

$16.25 - $22/hr

Other

Medical, Retirement, PTO

Posted 14 days ago

AmeriHealth Caritas rating

8.5

Company rating: 8.5 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

87th of 260 rated insurance

Job description

Job Description:
Under the direct supervision of Operation Supervisors, the Customer Service Representative is responsible for supporting a diverse membership community and their providers as well as other customers in a timely manner. This includes inbound and outbound engagement with members and/or providers via phone calls or correspondence regarding benefits, eligibility, or customer issues.
Responsibilities:
  • Conduct Welcome Calls to new members and perform Health Assessment Surveys as needed.
  • Provide member education and assists members with Primary Care Physician (PCP) selection and assignments.
  • Assist with access to care and wellness programs.
  • Demonstrate passion for providing superior customer service to our members and continually seek to understand the needs of those we serve.
  • Follow internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
  • Create accurate and timely documentation concerning all inquiries taken in accordance with established protocols to ensure resolution is provided and presented in a clear and accurate manner.
  • Present and project a positive image of the company in and out of the office to fellow associates, members, providers and the community by being courteous, helpful, energetic, respectful and polite.
  • Strive to resolve an inquiry on first contact while ensuring that the inquiries have been addressed to the customer's satisfaction by using all resources in an efficient and timely manner.
  • Provide feedback and/or solutions to supervisor to ensure continuous process improvement and provide better customer experience.
  • Create and support an environment which fosters teamwork, cooperation, respect and diversity.
  • Maintain an awareness of all product knowledge information.
  • Able to respond positively to support change within the department and the company.
  • Routinely meet or exceed contact center key performance indicators.
  • Perform other duties as assigned.
Training Information:
  • Training is conducted onsite Monday through Friday from 8:30 AM - 5:00 PM and lasts approximately 6-7 weeks (maximum). During this period, you are required to be fully available and onsite for the entire duration of training.
  • Upon successful completion of training, the role will transition to a remote work environment. However, you may be required to report to a business office for mandatory meetings and/or technical support related to remote work.
Work Schedule:
  • Our Contact Center operates 24 hours a day, and this position requires flexibility to work shifts between 7:00 AM - 7:00 PM. Start times will vary on a weekly basis, typically ranging from 7:00 AM to 10:30 AM, and are assigned based on business needs (example shift: 10:30 AM - 7:00 PM).
  • Your permanent schedule will be assigned toward the end of training and will remain consistent based on operational needs.
Education & Experience requirements:
  • High School Diploma or GED.
  • 1-year of prior customer service experience.
  • Experience in the healthcare or managed care industry is preferred but required.
  • Proficiency in PC applications within a Microsoft Windows environment.
  • Demonstrated verbal and written communication skills combined with listening and problem-solving ability to identify needs, seek solutions and resolve customers' concerns.
  • Ability to work well in a team environment and willingness to learn and adopt customer service methods and practices.

Our Comprehensive Benefits Package
Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events, health insurance coverage for you and your dependents starting Day 1, 401(k) retirement savings plan, tuition reimbursement, and more.
Why Join Us: Your career starts now. We are looking for the next generation of healthcare leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you are driven to make a difference, we want to hear from you.
About AmeriHealth Caritas
Headquartered in Newtown Square, Pennsylvania, AmeriHealth Caritas is a mission-driven organization with over 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. Our services include integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at http://www.amerihealthcaritas.com

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