Remote Amazon Customer Service Jobs in Raceland, LA

Description

POWER UP YOUR CAREER WITH LOUISIANA CAT

Louisiana Cat has been proud to represent Caterpillar for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!

THE OPPORTUNITY

We are searching for a Digital Specialist  to join our growing Product Health operations at our Corporate office in Reserve, Louisiana.

YOU

The Product Health - Digital Specialist role is responsible for advancing customer adoption of Cat digital tools and strengthening Product Health support across Louisiana Cat. This fast-paced position will train customers on VisionLink, conduct Customer Digital Reviews, troubleshoot DNA alerts data mismatches, support Product Link operations and help customers set up proactive notifications, PM tracking, and digital reporting.

The role works closely with Service and Product Health teams to identify customer opportunities, provide actionable leads to Service, support condition monitoring and remote services coordinate Product Link work, and improve the consistency and value of Louisiana Cat's digital customer experience.

YOUR CONTRIBUTION

• Train customers on how to use VisionLink and improve adoption of Cat digital capabilities
• Perform Customer Digital Reviews aligned to customer subscriptions, connected assets, and available capabilities
• Troubleshoot DNA alerts, including customer data mismatches and connectivity issues
• Provide qualified leads and digital insights to the Service Department
• Set up customer notifications in VisionLink for PMs, fault codes, inspections, and SOS events
• Enable PM interval tracking for customers and support proactive maintenance planning
• Automate specialized VisionLink reports and support CEDE condition monitoring reporting
• Support remote services, including remote troubleshooting and remote flash coordination
• Stay current on Cat Digital changes and communicate relevant updates to internal teams and customers
• Monitor TCRA (Total Connected Reporting Assets) and EM active customers to improve visibility and follow-up
• Manage all open and closed Product Link work orders, including warranty-related items
• Answer rental requests and capture required changes in systems
• Manage VisionLink subscription changes
• Support connectivity / device activation
• Coordinate technicians to jobs for Product Link
• Handle Product Link onboarding from Salesforce
• Quote connectivity and Product Link repairs
• Run reports on Product Link Service Letters
• Create Total Connected Reporting Assets target list
• Assist the Service and Rental Department with Product Link-related issues

YOUR VALUE

• You will help customers gain more value from connected assets, digital tools, and proactive Product Health support
• You will strengthen the connection between digital insights and Service Department action
• You will improve customer experience through better training, clearer communication, and more consistent reporting
• You will support revenue growth by identifying service opportunities, improving PM visibility, and increasing customer engagement
• You will improve Product Link visibility, connectivity accuracy, service coordination, and digital asset reporting
• You will have the tools and building blocks to MAKE A CAREER here at Louisiana Cat

MOST IMPORTANT QUALIFICATIONS

• REQUIRED: Bachelor's Degree in related field or equivalent relevant experience
• REQUIRED: Strong computer skills, including MS Office such as MS Word, MS Excel, MS Outlook, and digital reporting platforms
• REQUIRED: Ability to effectively present information and respond to questions from managers, clients, customers, and other employees of the organization
• REQUIRED: Strong communication, problem-solving, and customer service skills
• HIGHLY PREFERRED: Experience with VisionLink, Cat Digital tools, Product Link, condition monitoring, preventive maintenance, or service operations
• HIGHLY PREFERRED: Minimum 2+ years relevant work experience

JOB FACTS

• SCHEDULE: Monday Friday from 8am - 5pm
• Will require physical movement as listed in the job description

LOUISIANA CAT BENEFITS

• Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
• Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
• 401K Plan with Company Match
• Paid Holidays & Vacation
• Technician Tool Loan Program up to $2,000
• Safety Boot / Safety Prescription Glasses Allowances
• Employee Discounts
• Credit Union
• Technician Career Development Program - Shop & Field Service Training

SAFETY IN ALL WE DO

• We require strict compliance with PPE (personal protective equipment) safety regulations.
• We maintain compliance with all Federal, State and Local safety and company regulations.
• All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
• Louisiana Cat is a drug-free workplace, including marijuana and THC products.

WHY PEOPLE JOIN LOUISIANA CAT

• We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
• We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
• We are committed to the long-term growth and success of both our employees and customers.
• We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
• We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
• We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
• We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.

WHO WE ARE

We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.

ADDITIONAL INFORMATION

• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
• Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
• Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
• Pay Transparency Nondiscrimination Provision: click here for more information
• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.