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Remote Amazon Customer Service Jobs in Keyport, NJ

Lingraphica

Customer Service Specialist (Remote)

Princeton, NJ · On-site +1

$18 - $23.75/hr

The Customer Service Specialist (CSS) successfully works with prospects and existing customers by offering a world-class experience throughout all points of contact. This role collaborates cross ...

Ruhl Construction

Customer Service

New York, NY · Remote

$35/hr

Position Overview We are seeking a friendly, professional, and customer-focused Customer Service Representative to serve as a primary point of contact for customers and provide timely, accurate, and ...

Jobs for Humanity

Customer Service Associate

New York, NY · On-site +1

$15.75 - $22/hr

As a Customer Service Associate , you will be the first point of contact for our clients, providing ... Information Remote Work: Enjoy the flexibility to work from anywhere with a stable internet ...

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All JobsAmazon Customer Service JobsRemote Amazon Customer Service JobsRemote Amazon Customer Service Jobs in Keyport, NJ

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How much do remote amazon customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote amazon customer service in Keyport, NJ is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.59 per hour, depending on experience, location, and employer.

What is a remote Amazon customer service?

A Remote Amazon Customer Service job involves assisting customers with their inquiries, orders, and issues via phone, chat, or email from a home-based location. Employees provide support by resolving concerns, processing returns, and answering product-related questions. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. It is ideal for individuals who enjoy helping customers and prefer a flexible, work-from-home environment.

What does a remote Amazon customer service representative do?

A typical day as a Remote Amazon Customer Service representative involves assisting customers via phone, chat, or email with inquiries related to orders, returns, or account issues. You will use Amazon’s internal systems to access customer data, process refunds or replacements, and troubleshoot common problems. Coordinating with other team members or departments may sometimes be necessary to resolve complex issues. While the role is fast-paced and can handle high volumes of requests, you will have access to training and support from supervisors and peers to help you succeed. This remote position offers a structured schedule and opportunities to develop skills that can lead to advancement within Amazon’s vast customer service network.

What are the key skills and qualifications needed for remote Amazon customer service?

To thrive as a Remote Amazon Customer Service representative, you should have strong communication skills, problem-solving abilities, and previous experience in customer service roles, often backed by a high school diploma or equivalent. Familiarity with Amazon's internal CRM platforms, basic computer literacy, and ability to navigate multiple software tools simultaneously are key technical requirements. Exceptional patience, empathy, and adaptability help set top performers apart in managing a diverse customer base and high-volume workload. These skills and qualities are crucial for delivering outstanding support, resolving customer issues efficiently, and upholding Amazon's reputation for excellent service in a remote environment.

Does Amazon hire remote customer service agents?

Yes, Amazon hires remote customer service agents to handle customer inquiries and support. These roles typically require good communication skills, a quiet work environment, and sometimes specific technical tools or certifications. Remote positions often offer flexible schedules and are available in various regions where Amazon operates.

Does Amazon offer fully remote jobs?

Amazon offers some customer service roles, including remote Amazon Customer Service positions, that are fully remote. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a virtual environment.

What job categories do people searching Remote Amazon Customer Service jobs in Keyport, NJ look for?

The top searched job categories for Remote Amazon Customer Service jobs in Keyport, NJ are:

What cities near Keyport, NJ are hiring for Remote Amazon Customer Service jobs?

Cities near Keyport, NJ with the most Remote Amazon Customer Service job openings:

Remote Amazon Customer Service jobs near you
Infographic showing various Remote Amazon Customer Service job openings in Keyport, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,368 per year, or $19.4 per hour.

Customer Service Specialist (Remote)

Lingraphica

Princeton, NJ • On-site, Remote

$18 - $23.75/hr

Full-time

Re-posted 6 days ago

Key responsibilities

  • Address non-product inquiries, resolve Tier 1 issues, and triage and escalate customer concerns.

  • Interact with prospects and existing customers through multiple platforms to provide a positive customer experience.

  • Monitor and report customer inquiry trends and frontline insights to support operational improvements.

Job description

Company Description
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.
Job Description
Purpose: The Customer Service Specialist (CSS) successfully works with prospects and existing customers by offering a world-class experience throughout all points of contact. This role collaborates cross-functionally with teams across Lingraphica's business units to improve customer-facing channels. The CSS is responsible for addressing non-product inquiries, resolving Tier 1 issues, and properly triaging and escalating customer concerns. Tier 1 issues include basic troubleshooting for all Lingraphica products such as free apps, customer accounts, and devices. This position is responsible for providing exceptional customer service in a timely manner.
Responsibilities:
  • Maintains knowledge of all product enhancements, website improvements, marketing campaigns, and other developments that may impact frontline volume across all channels
  • Comfortably interacts with prospects and existing customers by providing a superb experience to both create and maintain relationships/partnerships
  • Identifies and provides a resolution for Tier 1 product issues Lingraphica customers are experiencing
  • Proactively follows up with customers to ensure their concerns are resolved
  • Communicates with potential and existing customers through multiple platforms including inbound calls, outbound calls, e-mail and online chat
  • Monitors and reports customer inquiry trends, recurring issues, and frontline insights using CRM data to support operational improvements and enhance the customer experience.
  • Effectively liaises with key functions such as Reimbursement, Funding & Benefits, and Product Support to improve customer-facing processes or services
  • Recognizes opportunities to support customer progression by identifying potential engagement needs and ensuring timely handoff to the appropriate team.
  • Manages frontline activities using a ticket system to document issues, opportunities, and "transfers" to departments for follow-up
  • Assists with de-escalating customer service matters including but not limited to:
    • Technical issues with our devices, websites, online therapy platform
    • Shipping
  • Provides support to other customer service areas such as communication partner training, and product support teams
  • Provides education on Lingraphica's products, services, and trial process while identifying engagement opportunities and appropriately connecting prospective customers with the Intake & Engagement team for consultative follow-up.
  • Maintains an expert knowledge of Lingraphica devices, accessories, web programs, and mobile applications
  • Maintains an understanding of the pre-trial sales journey and collaborates with Intake & Engagement and Trial Onboarding teams to ensure a seamless customer experience across all pre-trial touchpoints.
  • Conduct proactive customer outreach from designated campaign lists to check in on customers' communication progress, device experience, and support needs, connecting them with additional services, technical resources, or other appropriate next steps when applicable.

Qualifications
Knowledge, Skills & Abilities
  • Curious thinker with a desire to improve existing processes
  • Excellent communication skills (written, verbal and listening)
  • Ability to assist individuals who have aphasia and other speech/language challenges with empathy and compassion
  • Able and eager to deliver a positive customer experience
  • Excellent time management and multi-tasking skills
  • Ability to perform above expectations in a fastpaced and dynamic environment
  • Teamwork, especially as an expert at getting things done, all with a positive attitude
  • Fluent proficiency in Spanish, preferred

Education & Experience
  • Bachelor's Degree, preferred, or equivalent combination of education and experience
  • 2 years Customer Service experience, required
  • Experience offering Tier 1 customer support, preferred
  • Proficiency with Microsoft Office, VOIP, Zoom, required
  • Experience with HubSpot or other CRM, preferred

Additional Information
Work Environment & Physical Demands
Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access.
This role requires the ability to operate a computer, communicate verbally, and participate in virtual meetings with or without reasonable accommodation.
Travel
Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings
Accommodations
At Lingraphica, we are committed to creating an inclusive and accessible environment for all employees. To perform this job successfully, an individual must be able to complete each essential duty and physical demand. The requirements listed above represent the knowledge, skills, and abilities required, as well as the physical demands associated with the role. We recognize that everyone's needs are unique, and we are happy to provide reasonable accommodations to support individuals with disabilities in performing the essential functions of the job.
If you require an accommodation, please reach out to Human Resources at humanresources@lingraphica.com for assistance. We are here to help!
Lingraphica and Pay Transparency
At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 to $55,000 per year. A $3,000 bilingual differential is provided when applicable. Placement in the range is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.
To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

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