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Remote Amazon Customer Service Jobs in Defiance, OH

... or Remote) | $60,000 - $65,000 per year Overview Doc's Diesel is a fast-growing distributor of ... Customer Focused * No B.S. * We > Me WHAT WE OFFER * Salary: $60,000-$65,000 per year * Insurance:

Head of Customer Experience

Bryan, OH · Remote

$65K - $75K/yr

... Remote) | $65,000-$75,000 per year ABOUT DOC'S DIESEL Doc's is in a true scaling phase. We are ... Set service standards and SOPs so quality holds steady on every shift. * Dig into customer feedback ...

Customer Experience Banker - Kalida, OH

Kalida, OH · On-site +1

$14 - $19/hr

Providing excellent customer service and effectively resolving customer issues. Being proficient in ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Customer Experience Banker - Kalida, OH

Kalida, OH · On-site +1

$14 - $19/hr

Providing excellent customer service and effectively resolving customer issues. Being proficient in ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Customer Experience Banker - Kalida, OH

Kalida, OH · On-site +1

$14 - $19/hr

Providing excellent customer service and effectively resolving customer issues. Being proficient in ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Amazon Customer Service information

See Defiance, OH salary details

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How much do remote amazon customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote amazon customer service in Defiance, OH is $17.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.13 per hour, depending on experience, location, and employer.

What is a remote Amazon customer service?

A Remote Amazon Customer Service job involves assisting customers with their inquiries, orders, and issues via phone, chat, or email from a home-based location. Employees provide support by resolving concerns, processing returns, and answering product-related questions. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. It is ideal for individuals who enjoy helping customers and prefer a flexible, work-from-home environment.

What does a remote Amazon customer service representative do?

A typical day as a Remote Amazon Customer Service representative involves assisting customers via phone, chat, or email with inquiries related to orders, returns, or account issues. You will use Amazon’s internal systems to access customer data, process refunds or replacements, and troubleshoot common problems. Coordinating with other team members or departments may sometimes be necessary to resolve complex issues. While the role is fast-paced and can handle high volumes of requests, you will have access to training and support from supervisors and peers to help you succeed. This remote position offers a structured schedule and opportunities to develop skills that can lead to advancement within Amazon’s vast customer service network.

What are the key skills and qualifications needed for remote Amazon customer service?

To thrive as a Remote Amazon Customer Service representative, you should have strong communication skills, problem-solving abilities, and previous experience in customer service roles, often backed by a high school diploma or equivalent. Familiarity with Amazon's internal CRM platforms, basic computer literacy, and ability to navigate multiple software tools simultaneously are key technical requirements. Exceptional patience, empathy, and adaptability help set top performers apart in managing a diverse customer base and high-volume workload. These skills and qualities are crucial for delivering outstanding support, resolving customer issues efficiently, and upholding Amazon's reputation for excellent service in a remote environment.

Does Amazon hire remote customer service agents?

Yes, Amazon hires remote customer service agents to handle customer inquiries and support. These roles typically require good communication skills, a quiet work environment, and sometimes specific technical tools or certifications. Remote positions often offer flexible schedules and are available in various regions where Amazon operates.

Does Amazon offer fully remote jobs?

Amazon offers some customer service roles, including remote Amazon Customer Service positions, that are fully remote. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a virtual environment.

What are popular job titles related to Remote Amazon Customer Service jobs in Defiance, OH?

For Remote Amazon Customer Service jobs in Defiance, OH, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Customer Service jobs in Defiance, OH look for?

The top searched job categories for Remote Amazon Customer Service jobs in Defiance, OH are:

What cities near Defiance, OH are hiring for Remote Amazon Customer Service jobs?

Cities near Defiance, OH with the most Remote Amazon Customer Service job openings:

Infographic showing various Remote Amazon Customer Service job openings in Defiance, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $35,761 per year, or $17.2 per hour.

Amazon Advertising Specialist

Bryan, OH • Remote

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago


Job description

Amazon Advertising Specialist

Full-time  |  Monday-Friday, 8:00 am - 4:30 pm EST | Bryan, OH (On-site, Hybrid, or Remote)  |  $60,000 - $65,000 per year


Overview

Doc's Diesel is a fast-growing distributor of diesel and automotive replacement parts, operating a large Amazon catalog of several thousand SKUs. We are scaling aggressively and hiring an Amazon Advertising Specialist to take full ownership of advertising performance across the account.

This is a hands-on strategy and execution role, not a people-management position. You will run the campaigns, interpret the data, make the decisions, and be accountable for the results.

Doc’s is in a true scaling phase. We are building an omnichannel auto parts brand with ambition, speed, and high standards. That means we need builders — people who take ownership, move fast, solve problems, and want to help shape where the company goes next.

This is a strong fit for someone who wants responsibility, visible impact, and the chance to grow inside a business that is aiming much bigger.


Key Responsibilities

  • Own end-to-end Amazon Advertising performance against sales and profit targets, with TACOS as a primary measure of success
  • Build, launch, manage, and optimize campaigns across Sponsored Products, Sponsored Brands, Sponsored Brands Video, and Sponsored Display, expanding into DSP as the account scales
  • Lead keyword and search-term research, campaign architecture, targeting, bid management, budget allocation, and placement optimization
  • Develop and apply a repeatable process for taking new products from launch to maturity
  • Identify and eliminate wasted spend while protecting sales momentum
  • Recommend new catalog items and product opportunities that strengthen advertising performance and close gaps in the assortment
  • Assess the listing and catalog factors that influence ad performance (pricing, reviews, conversion rate, Buy Box, titles, imagery, and content) and flag issues for resolution
  • Deliver proactive, decision-ready reporting: performance versus goal, key changes, and next actions


Required Qualifications

  • 2-3 years of hands-on Amazon Advertising experience
  • Proven experience managing a large catalog (several Brands, thousand SKUs); auto parts experience strongly preferred
  • Demonstrated track record managing six figures or more in monthly ad spend, with results you can walk us through
  • Experience supporting stores generating eight figures or more in annual sales
  • Command of the full performance metric set: ACOS, ROAS, TACOS, CTR, CVR, CPC, impression share, organic rank, and profitability
  • Working knowledge of the P&L behind advertising, beyond the ad console
  • Proven Amazon DSP capability, or a clear roadmap to it
  • Strong use of advertising software and AI for campaign management, keyword work, and optimization. 


What Success Looks Like

  • Advertising performance consistently tracks to sales and profit goals
  • TACOS is controlled and trending in the right direction
  • New products reach maturity faster through a proven, documented process
  • Wasted spend is steadily reduced without sacrificing sales
  • Leadership always knows where performance stands and what is being done next


The Ideal Candidate

  • Owns outcomes, not just activity — measures their own work in results and decisions, not hours logged or tasks checked off
  • Takes feedback and moves — adjusts fast when the data or the direction changes, without needing to relitigate the call
  • All in on Doc's — this is a full-focus role, and we want someone who's excited to put their energy here, not split across other commitments
  • Surfaces problems early — flags what's off before it becomes a bigger issue, rather than waiting to be asked
  • Stays ahead of the industry — keeps an eye on where the market and the trends are heading, so we're building toward what's next instead of catching up to it


OUR CORE VALUES

  • Can Do Attitude
  • Extreme Ownership
  • Customer Focused
  • No B.S.
  • We > Me


WHAT WE OFFER 

  • Salary: $60,000–$65,000 per year
  • Insurance: Health, vision, dental, and life insurance - after 60 days of employment
  • Retirement: Simple IRA with 3% company match - after 60 days of employment
  • PTO: Vacation and sick time - after 60 days of employment
  • Bonus: No Entitlement Self-Funded Quarterly Incentive Program if goals met - after 90 days of employment
  • Opportunities for professional growth and development


Doc's Diesel is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.