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As a Customer Success Manager you will be responsible for building and maintaining strong relationships with customers to ensure their success and satisfaction with the company's products or services. You will work closely with cross-functional teams to understand customer needs, address their concerns, and drive product adoption and retention.

As a Customer Success Manager you will be responsible for building and maintaining strong relationships with customers to ensure their success and satisfaction with the company's products or services. You will work closely with cross-functional teams to understand customer needs, address their concerns, and drive product adoption and retention.

Job Description / Responsibilities

• Develop and nurture strong relationships with key customer accounts, serving as the primary point of contact for their needs and inquiries.

• Understand customer goals, objectives, and challenges to align the company's products or services to their specific needs.

• Provide proactive support and guidance to customers throughout their journey, ensuring they maximize the value of the products or services.

• Conduct regular check-ins, business reviews, and customer satisfaction surveys to assess customer health and identify areas for improvement.

• Monitor customer usage and engagement metrics, identifying at-risk customers and implement proactive measures to mitigate churn.

• Coordinate with the implementation and support teams to ensure a seamless onboarding experience for new customers.

• Increase the Net Promoter Score (NPS) of existing clients and generate positive reviews on marketing platforms like G2 & Capterra.

• Stay updated on industry trends, best practices, and competitive landscape to provide strategic recommendations and ensure customer success.

• Be the face of the company for keeping the clients up to date on new product releases, feature enhancements & product roadmaps.

Qualifications

• Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).

• Familiarity with customer success software platforms and customer relationship management (CRM) tools.

• Knowledge of the industry and market trends related to the company's products or services.

Primary Location City/State:

Homebased - Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .

Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

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Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:

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Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the Find Jobs report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .

Attention Colorado, California, Connecticut, Maryland, Massachusetts, Nevada, New Jersey, New York City, Ohio, Rhode Island, Virginia, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .

Attention Mexico Applicants: Please see our Privacy Policy notice here (https://www.acxiom.com/wp-content/uploads/2023/07/ACXIOM_MX_AVISO_DE_PRIVACIDAD_EMPLEADOS_Privacy_Notice_Workday.pdf) .

*Note: Offers for recruitment from any websites featuring the Acxiom name or its variations, other than those listed here: www.acxiom.com, www.acxiom.co.uk, and www.acxiom.de are fraudulent. Please do not engage with these sites.