The opportunity We are currently hiring for Field Adjusters to join our Property Field Claims team ... Remote
The opportunity We are currently hiring for Field Adjusters to join our Property Field Claims team ... Remote
Remote Adjuster Trainee information
What is a remote adjuster trainee?
A Remote Adjuster Trainee is an entry-level professional who is learning how to investigate and evaluate insurance claims from a remote location, such as their home. They work under the guidance of experienced adjusters to assess damages, determine coverage, and help settle claims. The trainee position is designed to provide on-the-job training and experience in claims handling, customer service, and industry software. Over time, trainees gain the skills needed to handle claims independently and may eventually become fully licensed adjusters.
What are the key skills and qualifications needed to thrive as a remote adjuster trainee?
To thrive as a Remote Adjuster Trainee, you need strong analytical skills, attention to detail, and a foundational understanding of insurance principles, often supported by a relevant degree or industry coursework. Familiarity with claims management software, digital communication tools, and sometimes a state adjuster license is typically required. Excellent written communication, empathy, and problem-solving abilities help you effectively interact with clients and resolve claims efficiently. These skills are crucial for accurately evaluating claims, ensuring customer satisfaction, and maintaining compliance in a remote work environment.
What are some common challenges faced by remote adjuster trainees during their initial months, and how can they overcome them?
Remote Adjuster Trainees often encounter challenges such as learning to accurately assess claims without in-person inspections, managing a high volume of cases, and adapting to new software platforms. Success in this role requires strong communication skills to effectively gather information from claimants and colleagues, as well as diligent time management to meet deadlines. Proactively seeking feedback from experienced adjusters and participating in ongoing training can help trainees build confidence and expertise more quickly.
What is the difference between Remote Adjuster Trainee vs Remote Claims Adjuster?
| Aspect | Remote Adjuster Trainee | Remote Claims Adjuster |
|---|---|---|
| Certifications | May require basic licensing or training programs | Typically requires state licensing and certifications |
| Work Environment | Training period, supervised, learning-focused | Independent work, claims assessment, decision-making |
| Job Responsibilities | Learning claims processes, shadowing adjusters | Evaluating claims, negotiating settlements |
| Industry Usage | Entry-level, training phase in insurance claims | Full-fledged role handling claims independently |
The main difference is that a Remote Adjuster Trainee is in a learning phase, often requiring training and supervision, while a Remote Claims Adjuster is an experienced professional responsible for evaluating and settling claims independently. The trainee role prepares individuals for the full claims adjuster position, which involves more responsibility and certification requirements.
What are popular job titles related to Remote Adjuster Trainee jobs in Calgary, AB?
For Remote Adjuster Trainee jobs in Calgary, AB, the most frequently searched job titles are:
Field Adjuster - Property Claims (Greater Calgary Area)
Calgary, AB • Remote
Full-time
Medical, Retirement
Posted 14 days ago
Key responsibilities
Complete on-site and/or virtual inspections of residential property claims to assess damages.
Capture the scope of damages, write repair estimates, and reconcile vendor estimates to settle claims.
Investigate claims by meeting with insureds, third parties, witnesses, and lawyers to obtain facts and information.
Job description
Experience Aviva
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.
At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.
The opportunity
We are currently hiring for Field Adjusters to join our Property Field Claims team. This role will be home based and we are looking for adjusters in the Greater Calgary Area.
Come join our team!
What you'll do
Completes on site and/or virtual inspections of residential property claims
Responsible for capturing the scope of damages and writing repair estimates to settle claims
Reconciles and validates vendor estimates to ensure price and scope is appropriate
Investigate by meeting with insureds, third parties, witnesses and lawyers in or order to obtain facts and information.
Review facts, policy, technical reports, fire marshall reports, case law, and make decisions on coverage, value of the claim and negotiate/settle the claim accordingly
Responsible for providing exemplary customer service and keeping related parties informed of the claims status.
Responsible for data accuracy, issuance of payments to insureds, vendors and other insurance companies.
Assistance during CAT's within Canada.
Correspond with third parties, lawyers, insureds, brokers and individuals or companies who have an interest in the claim settlement.
What you'll bring
2+ years experience as a Field adjuster handling Personal Lines claims
Strong understanding of Property Insurance
Preference given to a candidate with the ability to scope damages and prepare an estimate for repairs
Good PC skills and adaptable using new technology
Valid drivers license
What you'll get
Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We'll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees' physical and mental health.
This job advertisement is for an existing vacancy which has been posted both internally & externally.
Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.
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