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Remote Ace Hardware Store Jobs in Florida (NOW HIRING)

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Remote Ace Hardware Store information

What is a remote Ace Hardware store?

A Remote Ace Hardware Store refers to an Ace Hardware retail location that operates in a remote or rural area, often providing essential hardware, tools, and home improvement supplies to communities that may not have easy access to larger cities or stores. These stores are independently owned and operated but are part of the larger Ace Hardware cooperative, benefiting from the brand's support and supply chain. Remote stores often play a crucial role in their communities by offering personalized service and a wide range of products tailored to local needs. Store owners may also utilize online platforms to reach customers and manage inventory, making the shopping experience more convenient for remote customers.

What are the key skills and qualifications needed to thrive as a remote Ace Hardware store manager?

To thrive as a Remote Ace Hardware Store Manager, you generally need experience in retail management, inventory control, and customer service, often supported by a background in business or retail operations. Familiarity with point-of-sale (POS) systems, inventory management software, and basic e-commerce platforms is typically required. Strong organizational skills, effective communication, and leadership abilities set top performers apart in this role. These skills are vital for ensuring smooth store operations, excellent customer experiences, and successful remote team management.

What are some common challenges faced when working in a remote support role for an Ace Hardware store, and how can they be managed?

In a remote support role for an Ace Hardware store, one common challenge is maintaining clear communication with in-store staff and customers, especially when troubleshooting product issues or coordinating inventory. To manage this, it's important to utilize robust communication tools and regularly check in with team members for updates. Building strong relationships with the on-site team and staying organized with shared documentation can also help ensure smooth operations and customer satisfaction.

What is the difference between Remote Ace Hardware Store vs Remote Hardware Associate?

AspectRemote Ace Hardware StoreRemote Hardware Associate
Required CredentialsHigh school diploma, basic product knowledgeHigh school diploma, customer service skills
Work EnvironmentOnline customer support, virtual assistanceOnline retail, virtual customer service
Industry UsageRetail hardware industry, sales supportRetail hardware industry, customer service
Common Search/ComparisonYesYes

Remote Ace Hardware Store roles typically involve managing online sales, inventory, and customer inquiries for a hardware retail business. Remote Hardware Associates focus on assisting customers via chat or phone, providing product recommendations and support. Both roles require good communication skills and familiarity with hardware products, but the Ace Hardware Store position emphasizes sales and inventory management, while the Hardware Associate centers on customer service.

Is a Remote Ace Hardware Store a good place to work part-time?

A remote position at an Ace Hardware Store typically involves customer service, sales, or inventory management tasks that can be suitable for part-time work. However, since Ace Hardware stores are primarily brick-and-mortar locations, remote roles may be limited, and part-time opportunities often require evening or weekend availability. It's important to review specific job postings for remote roles to determine if they fit your schedule and skills.

What are the most commonly searched types of Ace Hardware Store jobs in Florida?

The most popular types of Ace Hardware Store jobs in Florida are:

What are popular job titles related to Remote Ace Hardware Store jobs in Florida?

For Remote Ace Hardware Store jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Ace Hardware Store jobs in Florida look for?

The top searched job categories for Remote Ace Hardware Store jobs in Florida are:

What cities in Florida are hiring for Remote Ace Hardware Store jobs?

Cities in Florida with the most Remote Ace Hardware Store job openings:

Remote Ace Hardware Store jobs near you
Infographic showing various Remote Ace Hardware Store job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Help Desk Specialist I - Tier 1

Orlando, FL • On-site, Remote

Chronos Operations, LLC
IT Services • 5 - 10K employees
Learn more about Chronos Operations, LLCexternal

Full-time

Re-posted 16 days ago

Job description

Overview
Help Desk Specialist I - Tier 1
Orlando, FL (Remote)
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chronos Operations, LLC is seeking a Help Desk Specialist I (Tier 1) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering first-level technical support and customer service.
Responsibilities
  • Serve as 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for either all CBP employees and contractors or Participating Government Agencies (PGA) and Trade (importers/exporters) via the external 866 number.
  • Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.
  • Record all technology incidents/service requests in ServiceNow, documenting all actions performed and information required for next-level support.
  • Provide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity.
  • Perform password resets, account unlocks, and initial request intake adhering to security policies.
  • Provide first-level resolution using established troubleshooting methods and knowledge articles.
  • Escalate incidents to next-level support (internal CBP teams and third-party vendors) via ticket transfer and warm transfer of calls.
  • Monitor and communicate ticket status to internal or external customers.
  • Identify and escalate potential major incidents affecting multiple end users.
  • Participate in major incident bridge calls and communicate customer impact.
  • Handle Sensitive VIP customer contacts with timely, accurate escalation and follow-up.
  • Verify ACE portal accessibility after maintenance events.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Support ACE-related inquiries from Trade and PGA customers, including trade facilitation, compliance, and enforcement.
  • Other duties as assigned.

Qualifications
  • High school diploma or GED equivalent.
  • 1+ year of IT Help Desk or Technical Customer Support experience.
  • Must be available to support rotating shifts; 24x7x365 coverage required.
  • U.S. Citizenship required; must pass CBP Background Investigation (BI).

Preferred Qualifications:
  • Bachelor's degree in Business Administration, Information Technology, or related field preferred.
  • CompTIA A+ or similar IT certification.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Experience with ServiceNow ITSM platform.
  • Experience with VPN troubleshooting (Global Protect, Zscaler).
  • Experience with ACE (Automated Commercial Environment) system.
  • Experience supporting Trade/PGA customers.
  • Prior federal government or CBP help desk experience.
  • Experience with Amazon Connect or similar ACD system.

Knowledge, Skills and Abilities:
  • Working knowledge of Windows OS, Microsoft Office products, Active Directory, and basic networking.
  • Expertise in various tools like Microsoft Project, ServiceNow, and Amazon Connect.
  • Ability to manage multiple tickets, meet SLA commitments, and maintain accurate documentation.
  • Ability to identify and resolve IT issues quickly, following escalation protocol.
  • Ability to work with internal teams and other agencies to resolve cross-functional IT needs
  • Ability to support rotating shifts; 24x7x365 coverage required.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Ability to analyze customer feedback and performance metrics to drive continuous improvement.
  • Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
  • Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership.
  • Strong written and verbal communication skills for technical documentation and stakeholder coordination.
  • Excellent communication, leadership, and project management skills.
  • Ability to work effectively in cross-functional teams and under senior analyst guidance.
  • Ability to meet minimum clearance requirements.
  • Ability to work nights, weekends, and holidays as required.
  • Ability to travel 10%.

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
Teleworking Permitted?
Yes
Teleworking Details
**Must be within commuting distance to CBP location to handle equipment onboarding and offboarding, otherwise will be remote.
Estimated Salary/Wage
Up to USD $17.00/Hr.

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