This role demands expertise in Accolade (Innovation & Portfolio Management), IT PPM (Project ... Support the migration and segregation of data, user access, repositories, and historical records.
This role demands expertise in Accolade (Innovation & Portfolio Management), IT PPM (Project ... Support the migration and segregation of data, user access, repositories, and historical records.
Remote Qualified candidates can directly send your updated resume and contact info via email ... Training and vendor support will be provided to ramp up on Accolade-specific functionality.
Remote Qualified candidates can directly send your updated resume and contact info via email ... Training and vendor support will be provided to ramp up on Accolade-specific functionality.
Software Engineer (Frontend)
OR · Remote
We're adding new remote team members from around the world and improving our processes. It's an ... We're not picky about a specific degree or accolade, but you'll be expected to write fast and ...
Quick apply
Software Engineer (Frontend)
OR · Remote
We're adding new remote team members from around the world and improving our processes. It's an ... We're not picky about a specific degree or accolade, but you'll be expected to write fast and ...
This is a temporary, full-time, remote position with an anticipated end date of October 31, 2026 ... Support the broader Social Media and Integrated Marketing teams with creator-adjacent initiatives ...
This is a temporary, full-time, remote position with an anticipated end date of October 31, 2026 ... Support the broader Social Media and Integrated Marketing teams with creator-adjacent initiatives ...
Remote Accolade Support information
See salary details
$8.65 - $9.90
1% of jobs
$9.90 - $11.15
0% of jobs
$11.15 - $12.39
3% of jobs
$12.39 - $13.64
3% of jobs
$13.64 - $14.88
16% of jobs
$14.96 is the 25th percentile. Wages below this are outliers.
$14.88 - $16.13
32% of jobs
$16.13 - $17.37
19% of jobs
$17.62 is the 75th percentile. Wages above this are outliers.
$17.37 - $18.62
5% of jobs
$18.62 - $19.86
16% of jobs
$19.86 - $21.11
3% of jobs
$21.11 - $22.36
2% of jobs
$8
$16
$22
How much do remote accolade support jobs pay per hour?
What is the difference between Remote Accolade Support vs Remote Customer Service Representative?
| Aspect | Remote Accolade Support | Remote Customer Service Representative |
|---|---|---|
| Required Credentials | Relevant certifications in healthcare or support systems, good communication skills | High school diploma or equivalent, strong communication skills |
| Work Environment | Healthcare support platforms, client portals, remote from home | Customer service call centers, online chat, email support |
| Employer & Industry Usage | Healthcare providers, insurance companies, health tech firms | Retail, telecom, e-commerce, various service industries |
Remote Accolade Support typically involves assisting healthcare clients with benefits, claims, and support systems, requiring specific healthcare knowledge. Remote Customer Service Representatives handle general customer inquiries across various industries, focusing on product or service support. While both roles are remote and customer-focused, Accolade Support is specialized in healthcare, whereas Customer Service roles are broader across sectors.

Full-time
Posted 16 days ago
Job description
JOB DESCRIPTION
We are seeking an experienced Project Lead/Manager to drive the R&D application separation program as part of a strategic business spinoff/divestiture initiative. This role demands expertise in Accolade (Innovation & Portfolio Management), IT PPM (Project Portfolio Management), and GISC (Global Information Systems Console) to ensure successful data, application, and process separation across the R&D domain.
The ideal candidate will play a critical role in orchestrating separation planning, stakeholder alignment, and execution of complex R&D systems divestiture-ensuring minimal disruption to business operations and compliance with corporate governance.
KEY RESPONSIBILITIES
- Lead technical planning and execution of Project Management Tools and Data Separation Workstream across R&D systems as part of a corporate spinoff/divestiture initiative, ensuring continuity, compliance, and minimal business disruption.
- Proficiency in using tools like accolade or Microsoft project to develop project schedule and create all the phases from beginning to end of the project.
- Prior ITAR Compliance experience will be plus
DAY-TO-DAY ACTIVITIES:
- Drive separation strategy, tool rationalization, transition design and execute data separation.
- Support the migration and segregation of data, user access, repositories, and historical records.
- Create clone or move to new infrastructure, collaborating with customer's infrastructure team
- Cleanse data (for replicate data only)
- Re-integrate, test, fix bugs, and execute cutover
- Ensure the application environments are replicated, customized, or decoupled appropriately for the new entity.
- Collaborate with IT, Enterprise Architecture, R&D, and Compliance teams to identify interdependence, data ownership, and migration strategies.
- Develop and execute cutover plans, including data exports/imports, tool reconfiguration, access provisioning, and environment setup for the new entity.
- Ensure regulatory compliance, including RoHS, REACH, SCIP, and sustainability reporting, during the transition process.
- Provide technical leadership to ensure data integrity, minimal business disruption, and continuity of engineering workflows post-divestiture.
- Create and maintain detailed documentation covering architecture, tool configurations, validation protocols, and transition status.
- Serve as a subject matter expert to guide junior engineers, analysts, and external vendors supporting the separation process.
- Manage and lead Junior Engineers, perform code reviews, and quality management for successful delivery of the project on time, meeting customer scope, cost, and timeline requirements for this workstream.
- Provide technical oversight on tool configuration, scripting, backup/restore, and automation during separation.
- Develop and enforce governance for data integrity, change control, traceability, and toolchain validation post-migration.
- Troubleshoot and resolve technical issues promptly and document resolutions for post-divestiture continuity.
- Facilitate change management activities to support new processes, access structures, and user onboarding for the new entity.
KEY TECHNICAL EXPERTISE (SKILLS REQUIRED):
- Deep knowledge of the tool administration, not just as end user, including ability to manage metadata, configurations and integrations for the "In-Scope Tools"
- Understanding of the In-scope Tools ecosystem including interconnected tools and processes, and PMO best practices
- Data Cleansing / Migration: Writing scripts or SQL/Database queries for data cleansing
- Demonstrated experience in R&D application/data separation, carve-outs, or spinoff transitions.
- Proficiency in other IT PPM tools (e.g., Clarity PPM, ServiceNow ITBM, Planview) for project governance is a plus.
- Understanding of GISC tools/systems used for global IT asset inventory and dependency mapping
EDUCATIONAL / PROFESSIONAL EXPERIENCE:
-
- Bachelor's degree or equivalent professional experience in Computer Science, Software Engineering, or related field. or Master's degree preferred.
- 10+ years of experience in R&D/Engineering IT environments with proven leadership in application/tool management.
- 3+ years of experience in executing large scale IT Carveout projects (spinoff or divestitures)
- Excellent problem-solving, documentation, and cross-functional collaboration skills.
- Program & project management skills, risk management, communication skills (written and verbal) with experience executing high visible corporate or consulting engagements
- Experience managing complex cross-functional teams across IT, business, and compliance.
- Ability to thrive in fast-paced, ambiguous environments and lead through influence
Work Location: USA
About PROLIM
PROLIM is a leading provider of PLM, IoT and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in US, India, and Australia, PROLIM has won 30+ awards and proudly serving over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With the global footprint and expertise in latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.