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Remote 911 Dispatcher Jobs in Reston, VA (NOW HIRING)

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How much do remote 911 dispatcher jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote 911 dispatcher in Reston, VA is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $24.76 per hour, depending on experience, location, and employer.

What is a remote 911 dispatcher?

A Remote 911 Dispatcher is responsible for answering emergency calls, assessing situations, and dispatching the appropriate emergency services, all while working from a remote location. They use specialized software and communication tools to coordinate with police, fire, and medical personnel. Strong multitasking, problem-solving, and communication skills are essential for handling high-pressure situations effectively. Remote dispatchers typically undergo training to ensure they follow protocols and respond appropriately to emergencies.

What skills and qualifications are needed to be a remote 911 dispatcher?

To thrive as a Remote 911 Dispatcher, you need excellent communication skills, strong attention to detail, and the ability to remain calm under pressure, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and relevant certifications like Emergency Medical Dispatcher (EMD) are also important. Outstanding multitasking, active listening, and empathy help you excel in managing urgent situations and supporting individuals in distress. These skills are vital to accurately assess emergencies, prioritize responses, and coordinate critical services while working remotely.

What are the main challenges of working as a remote 911 dispatcher, and how is support provided in a virtual environment?

Working as a remote 911 dispatcher can present challenges such as managing high-stress situations without in-person team support and maintaining uninterrupted focus in a home environment. To address these challenges, agencies typically provide robust virtual training, ongoing access to supervisors, and digital communication channels for real-time team coordination. Dispatchers may also participate in regular online briefings and wellness check-ins to foster collaboration and well-being. Having a quiet, dedicated workspace and reliable internet connection are key to ensuring effective performance and minimizing distractions while handling critical calls.

How easy is it to get hired as a remote 911 dispatcher?

Getting hired as a remote 911 dispatcher typically requires relevant emergency communication experience, certification such as E911 or CPR, and strong communication skills. The hiring process often involves background checks, assessments, and training, making it moderately competitive depending on the employer and location.

How to become a remote 911 dispatcher?

To become a remote 911 dispatcher, candidates typically need a high school diploma or equivalent, completion of emergency dispatch training, and certification such as the APCO Public Safety Telecommunicator (PST) certification. Strong communication skills, the ability to multitask, and familiarity with dispatch software are essential, and some positions may require prior experience in emergency services or call centers.

What are popular job titles related to Remote 911 Dispatcher jobs in Reston, VA?

For Remote 911 Dispatcher jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote 911 Dispatcher jobs in Reston, VA look for?

The top searched job categories for Remote 911 Dispatcher jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote 911 Dispatcher jobs?

Cities near Reston, VA with the most Remote 911 Dispatcher job openings:

Remote 911 Dispatcher jobs near you
Infographic showing various Remote 911 Dispatcher job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 90% Full Time, 7% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,672 per year, or $22.9 per hour.

Customer Service Representative - Technical

Disabled Veteran Solutions

Alexandria, VA • Remote

$18.92/hr

Full-time

Re-posted 3 days ago

Job description

Customer Service Representative - Technical

Disabled Veteran Solutions (DVS)
Pay: $18.92/hour
Status: Full-Time Regular (36–40 hours/week)
Location: Remote, must reside in PA, TX, or VA. 

About Disabled Veteran Solutions

Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset.

Position Overview

The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support.

Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment.

Key Responsibilities

Customer interactions may include, but are not limited to:

  • Reviewing and updating toll account information

  • Processing tolls, violations, and related inquiries

  • Resolving toll charge disputes

  • Assisting with congestion pricing questions

  • Guiding customers through application status checks and walkthroughs

Additional responsibilities include:

  • Managing a high volume of inbound inquiries in a timely and professional manner

  • Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing

  • Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution

  • Creating, documenting, and reviewing service requests accurately

  • Collaborating with internal departments to ensure customer issues are fully resolved

  • Delivering consistently high-quality customer service across all interactions

Training & Attendance Requirements (Mandatory)

Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to success in this role.

  • No time off, late arrivals, or early departures are permitted during training or nesting

  • Failure to meet attendance requirements during training may result in termination

  • Two assessments must be passed during and at the conclusion of training to meet employment requirements

Training Schedule:

  • Training Start: 9/11/2026

  • Training Hours: 8:30 AM – 5:00 PM EST, Monday–Friday

  • Training Duration: Approximately 3 weeks

Webcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings.

Work Schedule & Availability

  • Open availability required Monday–Sunday

  • Scheduled 5 days per week

  • Every other Saturday required (counted as one of the 5 scheduled days)

Production Hours:

  • Monday–Friday: Between 7:00 AM – 7:30 PM EST

  • Saturday & Sunday: Between 8:00 AM – 2:30 PM EST You WILL be scheduled every other Saturday

Schedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume.

Overtime is paid for hours worked over 40 in a workweek.

Compensation & Benefits

  • $18.92/hour - Paid Weekly

  • Paid training at the applicable hourly rate

  • Benefits after 90 Day Probationary period is completed

Equipment & Technical Requirements

  • A Company-issued computer and headset will be provided for performing job functions.

Candidates must have:

  • Reliable, high-speed internet (hard-wired via Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted)

  • A private, dedicated workspace suitable for remote work

Candidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session.

Minimum Qualifications

  • High school diploma or GED required

  • Minimum of 6 months customer service experience (call center experience preferred)

  • Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently

  • Basic to advanced computer proficiency and ability to navigate multiple systems required

  • Ability to troubleshoot common technical issues

  • Ability to pass background check and drug screening (no cost to candidate)

  • Professional, dependable, and able to adhere to strict attendance and scheduling requirements

Additional Employment Information

  • This is a full-time position; part-time roles are not available

  • Schedules are assigned based on program needs

  • Lunch and break schedules are assigned and must be adhered to

Ready to Apply?

If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth.


A pre-employment drug screening and criminal background check are required prior to employment.

Apply