Tier I Shift Supervisor
Ashburn, VA · Remote
Tier I Shift SupervisorCBP Technology Service Desk (TSD)Location ... Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ...
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Ashburn, VA · Remote
Tier I Shift SupervisorCBP Technology Service Desk (TSD)Location ... Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ...
Quick apply
Ashburn, VA · Remote
Tier I Shift SupervisorCBP Technology Service Desk (TSD)Location ... Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ...
... standards, data entry conventions, and chain-of-custody procedures * Identify and document ... Manage scheduling, assignments, and shift coverage across multiple courthouse locations * Maintain ...
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... standards, data entry conventions, and chain-of-custody procedures * Identify and document ... Manage scheduling, assignments, and shift coverage across multiple courthouse locations * Maintain ...
... standards, data entry conventions, and chain-of-custody procedures * Identify and document ... Manage scheduling, assignments, and shift coverage across multiple courthouse locations * Maintain ...
Quick apply
... standards, data entry conventions, and chain-of-custody procedures * Identify and document ... Manage scheduling, assignments, and shift coverage across multiple courthouse locations * Maintain ...
Sterling, VA · On-site +1
$18 - $20/hr
Job Type Full-time Description Patient Contact Center Representative (Remote) Fully Remote • US ... Exceptional attention to detail and accurate data entry for clear, compliant documentation.
Sterling, VA · On-site +1
$18 - $20/hr
Job Type Full-time Description Patient Contact Center Representative (Remote) Fully Remote • US ... Exceptional attention to detail and accurate data entry for clear, compliant documentation.
Sterling, VA · Remote
$18 - $20/hr
Description Patient Contact Center Representative (Remote) Fully Remote US Remote Mosaic Patient ... Exceptional attention to detail and accurate data entry for clear, compliant documentation.
Sterling, VA · Remote
$18 - $20/hr
Description Patient Contact Center Representative (Remote) Fully Remote US Remote Mosaic Patient ... Exceptional attention to detail and accurate data entry for clear, compliant documentation.
Washington, DC · On-site +1
$60K - $70K/yr
We are adaptable, nimble, and shift quickly as needed to meet the moment. We are looking for ... This role is fully remote. Requirements Responsibilities * Data & CRM Support * Maintain accurate ...
Washington, DC · On-site +1
$60K - $70K/yr
We are adaptable, nimble, and shift quickly as needed to meet the moment. We are looking for ... This role is fully remote. Requirements Responsibilities * Data & CRM Support * Maintain accurate ...
VA · On-site +1
$16 - $21.75/hr
You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be ... data entry and clerical duties as defined in the training and work instruction documents • May be ...
VA · On-site +1
$16 - $21.75/hr
You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be ... data entry and clerical duties as defined in the training and work instruction documents • May be ...
VA · On-site +1
$16 - $21.75/hr
You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be ... data entry and clerical duties as defined in the training and work instruction documents • May be ...
VA · On-site +1
$16 - $21.75/hr
You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be ... data entry and clerical duties as defined in the training and work instruction documents • May be ...
Be Seen First
Washington, DC · Remote
$117K - $140K/yr
Working knowledge of a second major cloud platform. * Bachelor's degree in Computer Science ... Work Environment This position is primarily remote , with limited onsite support required based on ...
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Be Seen First
Washington, DC · Remote
$117K - $140K/yr
Working knowledge of a second major cloud platform. * Bachelor's degree in Computer Science ... Work Environment This position is primarily remote , with limited onsite support required based on ...
Chantilly, VA · On-site +1
$200K - $240K/yr
Modeling/Sim Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: TS.SCI ... None Potential for Remote Work: ORA_ON_SITE Description SAIC is hiring a Data Scientist to ...
Chantilly, VA · On-site +1
$200K - $240K/yr
Modeling/Sim Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: TS.SCI ... None Potential for Remote Work: ORA_ON_SITE Description SAIC is hiring a Data Scientist to ...
Washington, DC · Remote
$130K - $160K/yr
Second Front Systems is looking for a customer-focused, mission-driven, high-agency Mission Success ... Excellent communication skills and the ability to shift fluidly between technical and non-technical ...
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Washington, DC · Remote
$130K - $160K/yr
Second Front Systems is looking for a customer-focused, mission-driven, high-agency Mission Success ... Excellent communication skills and the ability to shift fluidly between technical and non-technical ...
Washington, DC · Remote
$20 - $25/hr
SCHEDULE Openings available on 1st, 2nd, and 3rd shifts. * 1st Shift: 6:00 AM-2:30 PM * 2nd Shift ... This is a remote position.
New
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Washington, DC · Remote
$20 - $25/hr
SCHEDULE Openings available on 1st, 2nd, and 3rd shifts. * 1st Shift: 6:00 AM-2:30 PM * 2nd Shift ... This is a remote position.
New
Washington, DC · Remote
$80K - $120K/yr
Web Design Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance ... ORA_REMOTE Description SAIC is looking for a Enterprise Project Data System (EPDS) SME that ...
Washington, DC · Remote
$80K - $120K/yr
Web Design Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance ... ORA_REMOTE Description SAIC is looking for a Enterprise Project Data System (EPDS) SME that ...
Mclean, VA · On-site +1
$200K - $240K/yr
Data Scientist Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: TS.SCI_wPoly Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description ...
Mclean, VA · On-site +1
$200K - $240K/yr
Data Scientist Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: TS.SCI_wPoly Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description ...
Mclean, VA · On-site +1
$200K - $240K/yr
Data Scientist Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: TS.SCI_wPoly Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description ...
Mclean, VA · On-site +1
$200K - $240K/yr
Data Scientist Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: TS.SCI_wPoly Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description ...
Chantilly, VA · On-site +1
$160K - $200K/yr
Modeling/Sim Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: TS.SCI ... None Potential for Remote Work: ORA_ON_SITE Description SAIC is hiring a Data Scientist Principal ...
Chantilly, VA · On-site +1
$160K - $200K/yr
Modeling/Sim Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: TS.SCI ... None Potential for Remote Work: ORA_ON_SITE Description SAIC is hiring a Data Scientist Principal ...
Fairfax, VA · On-site +1
This position is based in our main office in Fairfax, VA with the option of a hybrid remote/office ... Must have prior experience in data entry, data analysis, or similar projects in a school or ...
Fairfax, VA · On-site +1
This position is based in our main office in Fairfax, VA with the option of a hybrid remote/office ... Must have prior experience in data entry, data analysis, or similar projects in a school or ...
Fort Belvoir, VA · On-site +1
$160K - $200K/yr
Database Engr Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... TS/SCI with Poly Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an AI Data ...
Fort Belvoir, VA · On-site +1
$160K - $200K/yr
Database Engr Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... TS/SCI with Poly Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an AI Data ...
Linthicum Heights, MD · Remote
$20 - $25/hr
Data entry. Qualification And Education: * 1-3 years of experience in an accounting or clerical role. Benefits Our Benefits Include: * Medical, Dental, and Vision Insurance * 401(k) Retirement Plan
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Linthicum Heights, MD · Remote
$20 - $25/hr
Data entry. Qualification And Education: * 1-3 years of experience in an accounting or clerical role. Benefits Our Benefits Include: * Medical, Dental, and Vision Insurance * 401(k) Retirement Plan
Bowie, MD · Remote
$18 - $20/hr
Fully remote, but you must reside in one of the following areas: Delaware, Pennsylvania, Maryland ... Strong data entry and computer skills with a typing speed of at least 40 words per minute.
Bowie, MD · Remote
$18 - $20/hr
Fully remote, but you must reside in one of the following areas: Delaware, Pennsylvania, Maryland ... Strong data entry and computer skills with a typing speed of at least 40 words per minute.
$12.52 - $14.31
1% of jobs
$14.31 - $16.09
5% of jobs
$16.09 - $17.87
13% of jobs
$18.46 is the 25th percentile. Wages below this are outliers.
$17.87 - $19.65
19% of jobs
The median wage is $20.84 / hr.
$19.65 - $21.43
19% of jobs
$21.43 - $23.22
15% of jobs
$24.01 is the 75th percentile. Wages above this are outliers.
$23.22 - $25
9% of jobs
$25 - $26.78
8% of jobs
$26.78 - $28.56
6% of jobs
$28.56 - $30.34
3% of jobs
$30.34 - $32.13
2% of jobs
$12
$22
$32
The most popular types of Remote Data Entry jobs in Washington, DC are:
For Remote 2Nd Shift Data Entry jobs in Washington, DC, the most frequently searched job titles are:
The top searched job categories for Remote 2Nd Shift Data Entry jobs in Washington, DC are:

Full-time
Medical, Dental, Vision
Re-posted 18 days ago
Tier I Shift SupervisorCBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success. Position SummaryAretec is seeking a Tier 1 Shift Supervisor to provide real‑time supervisory oversight for Customs and Border Protection (CBP) Technology Service Desk (TSD) Tier 1 operations. This role is responsible for ensuring service level objectives are met across all Tier 1 channels, providing on‑shift leadership to agents, and acting as the primary liaison between frontline staff and TSD leadership during assigned shifts. The ideal candidate is an experienced contact‑center leader with strong operational awareness and a hands‑on supervisory approach. What You'll DoProvide real‑time supervisory oversight of Tier 1 agents during assigned shifts.Monitor agent availability, productivity, and contact volumes to ensure service delivery objectives are consistently met.Ensure ≥80% of calls and chats are answered within 60 seconds in accordance with Service Level AQL requirements.Ensure ≥90% of email and self‑service tickets are processed within a 12‑hour period.Monitor and drive First Contact Resolution (FCR) performance toward the ≥80% target.Identify and escalate operational events, including volume spikes and increased wait times, in accordance with the Operations Management SOP.Serve as the on‑shift liaison between Tier 1 agents and TSD leadership.Participate in major incident management activities and ensure timely escalation to the Enterprise Operations Center (EOC).Monitor and manage sensitive or VIP customer escalations.Support development and dissemination of alert messages related to outages and known issues.Provide real‑time coaching and guidance to agents on call handling, troubleshooting techniques, and ticket documentation.Ensure at least one supervisor is on duty at all times across all locations to support 24x7 operations. Required QualificationsMinimum 2 years of experience in an IT help desk or service desk environment.Minimum 1 year of supervisory or team lead experience in a contact center or service desk setting.Strong verbal and written communication skills with the ability to lead and influence teams.Ability to work rotating shifts, including nights, weekends, and holidays.Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). Preferred QualificationsHDI Support Center Team Lead or similar certification.ITIL Foundation certification.Experience using ServiceNow and Amazon Connect.Prior CBP or federal government help desk experience.Bilingual (English/Spanish) proficiency preferred. Why Join AretecLead frontline operations supporting a mission‑critical CBP environment.Play a key role in maintaining service levels and customer satisfaction.Work closely with operations leadership and enterprise stakeholders.Competitive compensation and benefits, including:Health, Dental, and Vision Insurance401(k) with Employer MatchPaid Time Off and HolidaysTraining and Certification Support Equal Opportunity EmployerAretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.
Sourced by ZipRecruiter
It services
11 - 50 Employees
Fairfax, VA, US
2005